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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Diamante was very professional and did great work!
I like that the carpet cleaning leaves no residue. In the past I have gotten carpets cleaned and then dirt collects in the areas they cleaned the most. I also like that the zerorez process uses no chemicals. Due to allergies my family is sensitive to a lot of chemicals and environmental irritants, but whenever we use zerorez, no one has any sniffles or congestion afterwards
Spend more time cleaning around the corners and trim edges.
I paid over $1200 for my vents to be cleaned. I never received the pictures promised and my place was left a mess.
Fast cleaning
Address the phone call to solve the issue with my floor.
Very thorough n your cleaning, service techs are professional, carpet stays clean without stains returning, dependable time of service
I like the real clean zerorez gives my carpet and the courteous manner of all the technicians that come out.
I love that Zerorez cleans my carpets VERY well without using harsh chemicals. They always do a great job on my carpets.
The Technician was very helpful in explaining his services and worked very hard ensuring that a quality job was done. Would definitely recommend this company to family and friends.
Good choice of employees.
Efficient. On time.
Good job.
Courteous, willing to work with me, did an excellent job, carpets aren’t excessively wet, asked if he needed to do more, wanted me to be satisfied,
Things I asked to be moved weren’t moved. The person scheduled to take care of me called in. No one called me so arrive time was late. I asked the guy to tell me which spots had pet urine- he did not just treated with deodorizer all over. I really wanted the spots of urine deep cleaned as I asked on the phone.
Mi rally think that if I hadn’t called at 3 pm to say no one showed up- no one would have come. Seems like they added it to someone’s schedule at the last minute and he did t seem happy to be here. Will not use Zero res Dallas again.
The technician explained everything he was going to clean and how much it would cost. We were very happy with him and the services provided.
The tech, David, was professional, on time and did a great job without trying to sell me unnecessary services. He educated me on my pet stain options and I chose the appropriate one for my needs.
Easy scheduling. Carpets look so much better!
The two techs did a wonderful job and left our carpet spotless. We do have pets and had many bad stains, but they all were obliterated. We will be calling on Zerorez again!
The technician was excellent!! Recommend him highly!!!
Javier is a wonderful technician and was so nice to come back and fix one little spot for us. I would recommend him highly!
Co complaints or change
Our carpets hadn't been cleaned in several years and needed it. After Zerorez cleaned them, they look fantastic and our rug is visibly cleaner.
We loved the employee/service tech Jessie. He was awesome at his job and a great salesman!
The carpet looked great and Ethan (the rep who cleaned our carpets) was friendly and fast. He's a true asset to your company.
The technician submitted his notes after reviewing my carpet. He noted things that he never told me about, and I was surprised by his comments. One of the things that he emphasized was his rejection, and my forceful attempts to almost implore to clean my carpet. First he never, and I clearly recall never, did he mention something about not wanting to clean my carpet. Second of all if he would of mentioned something about how much problem it could cause, or that something could end up wrong I would’ve said no to your services. There are also two small, hallways in the upstairs living space that he left untouched. They are small walkways that I would assume he could clean, because a previous technician did, but he didn’t. Overall I was not content about the customer service received this time by the technician and was even more discontent after reviewing his notes, as I previously mentioned. A suggestion would be to help your technicians, which are the face of the company, to provide customer service skills that will make me as a customer feel comfortable enough to use your services again.
Prompt, efficient, pleasant technician.
Nice job. The technician was very pleasant and professional. The only negative was the price. The service was about $100.00 more than I originally anticipated. I would use this ervice more often if it was cheaper.
Representative was prompt, listened to what we had to say, thorough, expeditious in the cleaning of our carpet.
I got what I guess is considered "clean" carpet. I didn't realize that I was going to have to pay extra for "really clean" carpet. Next time, I will just get new carpet. I think that I will come out ahead and have "really clean" carpet.
The associates were very professional and friendly. Solid guys!
Environmentally friendly. Great job!
I love that it's quick, efficient, and there's no harsh chemicals!