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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Processing how you guys claim I am very happy with.
Our tech was informative and very thorough with his communication. He did spot test and showed us the results. He also provided additional quotes on things we ask for on the spot. He cleaned up after himself and kept us informed on his progress while doing the job. Thank you for being very trustworthy and helpful.
Carpet cleaned quickly and with expertise. Serviceman was very helpful and knowledgeable.
Competent, professional technicians, quality cleaning products, pleasant customer service
The person that came out was kind and professional. She did amazing job and I will be a returning customer.
Dry professional, great customer service. My carpet look great
I like that my carpets stay clean and fresh for a long time after you clean them.
Service providers always prompt, friendly and do great work. The steam clean process works so much better than using detergents. Pricing good as well.
Showed up two hours late charges us for 3 rooms only did two pay extra for the laundry room forgot to do it. Called customer service they said he will be back this Thursday to fix everything. So he showed up yesterday morning on Tuesday without calling. Also when all the issues we had I called customer service three days in a role to speak to a manager they said they would have someone reach out to us each day by COB. Which never happened i spent a lot of time trying to get ahold of someone. I would definitely not use zerorez again.
Cleaning was very well done !!
The Zerorez technician was very thorough and the carpets are remarkably clean.
Love the results and value for the money.
You only need to fix one thing leave an option to be able to leave a tip I had no cash on me and I wanted to tip the guy that came to my house.
Thorough and friendly service. Zero residue!
Very professional, pleasant, definitely wanted to please. Carpets look great.
James did a great job! He went above and beyond what was required, by suggesting some additional services. Our carpets look extremely clean!
The service is exceptional and my carpets are clean with no residue. The staff and technicians very polite and knowledgeable.
Our carpets looks great! Dried quickly. Ver pleased with our service. Thank you!
~Char Harris
The stains came out, I was very happy!
I have only ever used Zerorez because I like the product and it does not leave residue on the carpet
Cleaning helped but for the price I paid I thought I'd get more 'effort' for my money.
Easy to schedule
Loved the shampoo person. He was knowledgeable and courteous.
Tile floor was dirty and sticky. Tire marks on the floor. Had to go back over the floor and vacuum and mop after he left.
Great service / Great carpet cleaning.
Isis was wonderful and very professional
I will have her back to do the tile floor
Thank you
Everything from making the appointment, the pricing, and requesting a time when we would be home worked out great. We were notified 15-20 minutes prior to Carmen's arrival. She was very professional and answered all our questions about the services. Payment was easy and I received my invoice right away via email. Above all, the carpets look great!
So far so good in the workmanship.
The process is fast and easy and the carpets are clean.
There was a lot of footprints and residue left on my floor after the technician finished. My porch and driveway has spots from the residue left behind. Overall, better than it was, but I was not happy for what I got for the price I paid.