Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 28, 2021 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean the carpet gets and the quick drying process

Report a concern   November 28, 2021 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech that came out was very friendly and very thorough in cleaning our carpets. Have used them in The past and they did not disappount us.

Report a concern   November 28, 2021 — Rated 10 out of 10 by Debbie Ryan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was on time, friendly and professional. The tech was also helpful on how to treat future stains. Thank you!

Report a concern   November 28, 2021 — Rated 5 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You advertised 1 area of grout cleaning for $89, but when it came down to it, that was for only 75 sq feet. That should be stated up front. My kitchen area was 4x that. Big difference!! Bad advertising!

Report a concern   November 28, 2021 — Rated 10 out of 10 by Fannie Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism and they do an excellent job. All of the techs have been “over” achievers, and Mario was great! He is now my standard tech.

Report a concern   November 27, 2021 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very hard working pleasant , informative technician did a great job with our carpets,

Report a concern   November 27, 2021 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. They call you to confirm. They call you to let you know they are on their way. They are very clear upfront about their pricing. They are professional in taking care of your furniture, walls, etc., so that the carpet cleaning doesn't impact them in any way. The technician was pleasant, quiet, and diligent as he went about his work. He was very thorough.

Report a concern   November 27, 2021 — Rated 10 out of 10 by Michael Fredericks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s not necessarily the products but the people that would make me want to share. Marcus was was the tech that came out to clean our carpet, and he was a pleasure to work with.

Report a concern   November 27, 2021 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived early, which I had hoped for. Took care of business. Was very professional.

Report a concern   November 27, 2021 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service by friendly technicians

Report a concern   November 27, 2021 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, good cleaning, punctual. Dries fast

Report a concern   November 27, 2021 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so impressed with the cleaning job in my home. Noe was awesome. He was polite, very respectful and compliant with our wanting him to wear mask while here as we were older couple.
Mostly, he was able to make suggestions going forward on taking better care of my carpet and I learned something about better caring for the high traffic areas of your home and what leads to dead fibers in your carpet. I definitely want to have Noe come out agin in 6 months. Further, I have recommended your company to two of my friends due to the good job Noe did with our home

Report a concern   November 27, 2021 — Rated 4 out of 10 by K.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wasn’t pleased with the cleaning of my floor and shower tile In my master bathroom. Didn’t look significantly different after completion.

Report a concern   November 27, 2021 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great thanks!

Report a concern   November 27, 2021 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. My technician did a great job. He was polite and courteous. My carpets looked excellent when he was done.

Report a concern   November 26, 2021 — Rated 9 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, John was good to work with. He was very personable and seemed to do a good job.
The only problem was that the $99 dollar special costs $188. Not a good business model and certainly not good customer service.

Report a concern   November 26, 2021 — Rated 6 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid an extra $60 per room for 3 of my rooms to get some stains removed...that's an extra $180. While the guys were still here it looked like the stains were gone, but when the carpet dried, they were definately still there. I'm very disappointed. My husband has been working on the stains yesterday and this morning, after looking at formulas on the internet and hopefully we can make them better....but Zero Rez sure didn't do what they said they would do. Why didn
t they use the black light to inspect the carpet after cleaning it to see if they had done a good job on the stains. They used the black light to look for the stains before they began the cleaning process, why not use it to look to see if their work was satisfactory.

Report a concern   November 26, 2021 — Rated 4 out of 10 by J.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid for 2 rooms of cleaning. The areas that were cleaned were tiny. Couldn’t have been more than a 5x7 area. I have my carpets cleaned by many other other companies and they’ve always done a bit more since it was so little. He wasn’t willing to do anything additional. So I paid $130 for something that took less than 30 minutes. I did not pay the up charge for deodorant because I was already annoyed I was paying for such little work. The area of concern still smells and the one spot that was treated for a stain has returned already. I won’t be using your company again.

Report a concern   November 26, 2021 — Rated 10 out of 10 by Stephanie Greer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great quality cleaning and service is wonderful. Always treated kindly and employees do a great job explaining everything very well.

Report a concern   November 26, 2021 — Rated 10 out of 10 by D.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin did a great job cleaning all my floors and he gave me some good advice on what to use to maintain the floors

Report a concern   November 26, 2021 — Rated 10 out of 10 by D.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, efficient and effective service.

Report a concern   November 26, 2021 — Rated 8 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

We paid the extra for the pet cleaner and the rooms didn't smell like pet messes but they didn't smell clean either. Kind of a stale, unpleasant smell. Otherwise, the carpets were clean and looked good

Report a concern   November 26, 2021 — Rated 10 out of 10 by Vicky Villarreal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with the service and results

Report a concern   November 25, 2021 — Rated 0 out of 10 by D.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You came once and cleaned the carpet , we paid extra to clean spots.They all came back I called to complain that I wasn't happy. You came back and charged more. I feel that is wrong.

Report a concern   November 25, 2021 — Rated 10 out of 10 by C.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was great. He explained everything he was going to do in detail. If we had any questions he answered them throughly. We will always recommend Zerorez.

Report a concern   November 25, 2021 — Rated 10 out of 10 by Tonya Romine Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks like I just bought it! Great job!!

Report a concern   November 25, 2021 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Its great and efficient.

Report a concern   November 25, 2021 — Rated 10 out of 10 by Andrew Gibson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good service

Report a concern   November 25, 2021 — Rated 10 out of 10 by Shanon Dickinson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, friendly, affordable and a great job

Report a concern   November 25, 2021 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet and couches look better than when we moved in!


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