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based on 83928 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Though my couch smells better, there are still spots which look like they were not cleaned thoroughly. The technician stated that as the couch dried the spots would diminish, but they have actually gotten worse. I don’t feel like it was worth the $240 I spent.
Professional but friendly service.
I have 3 cats and when ZeroRez cleans my carpets there isn’t a cat urine smell left over like other cleaners. The tech work hard to get the carpets cleaned well. And it looks great!!!!
The gentleman who cleaned my carpet was shown exactly what to do. My mother walked upstairs to show him what needed to be done. When we walked upstairs to inspect the carpet the next day (bc he said 6-8) hours would be needed to dry, we looked at the carpet and he did not clean under the futon, rocking chair, and TV stand (all not heavy). Why would we pay over 400$ to have him clean around 3 objects?.... After being shown where we would like him to clean verbatim... This makes absolutely no sense. I then called customer service and was told there was nothing that could be done because he didn't know to move the furniture. (Which is not true) Again, why would I pay 400$ for something to not be done the correct way????? He also damaged the plastic piece under the front door with the equipment. He tried to fix it, but unfortunately now the door will not shut correctly. Why was I not offered someone to come FINISH my carpet that would literally take a whole 10 minutes more??? This is unacceptable and horrible customer service. I am a Branch manager at my workplace and this would absolutely be unacceptable. I need someone to call me with resolution immediately. Phone number removed
Very professional and great service
The tech was clean, considerate of my home and belongings, and knowledgeable.
Keep it up!
Friendliness of staff, knowledgeable, and quick response / appointment times.
The technicians are all excellent and very efficient. The carpets look and feel very clean for longer than we experienced with other companies.
While I think the technician was very professional and helpful, the carpet and room still smells like dog urine and the smell returned starting about 6 hours after the technician left. This is disappointing considering I spent over $500 to get this cleaned and was assured it would work and I wouldn’t need to have the carpets done again for 6 months.
My couches were dirtier than before they were cleaned. I couldn’t tell before the technician left because the cushions were still wet but when they dried they looked awful. I’m highly disappointed and can’t believe I wasted so much money.
Everything went well
There’s no residue left in the carpet after cleaning
The technician is always prompt and professional
I have never been dissatisfied with the service
Great job! Prompt service and pride in your work. Job wasn’t rushed at all and I was the last one of the day.
You have always done a great job at a reasonable price. Your process is great, not using soaps and chemicals that actually stay in the carpet and pading, but instead use water and exttactor system
Antonio was on time and my carpets looked great when he left
Professionalism and knowing what the customer needs.
Very responsive service -- technician was knowledgeable, polite and professional.
C.J. was very good and a very sincere person. We liked him a lot and hope we can get him back to clean our tile.
Sincerely,
Juan M. Galvan
Dries quickly, no residue, no fragrance left in room.
CJ was on time and worked in a timely manner. Very kind. Did a great job!
Carpets look really good.
Very professional and worth the money.
Very disappointed My appointment was scheduled from 10-12. On that day I gave up working from 8:30-12:30. At noon I received a phone call that my assigned tech was still in Crowley. A second crew was dispatched who did a great job on rugs and chair. I would have thought those guys would have apologized or offered me a 5 or 10% off because of my inconvenience
Technicien was prompt, efficient and did a great job!
Representative was very friendly and informative
Technician was great. Very friendly and respectful.
Professional staff. Very nice and explained everything too me. Highly recommended!
Very clean and tech very efficient.
Quick
I really did not think my carpets and area rug would look as good! They are going to make it another year after all. Thanks......Technician Damarcus was very prompt, professional and efficient.