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based on 83928 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and prompt service. Communication was excellent. The results were nice. I do believe it is a bit overpriced and next time I will rethink the "add ons". A basic cleaning would have been enough.
Good job. Fair price.
Our “technician” was absolutely WONDERFUL! He was the consummate professional; he was thorough; he was very courteous and most of all you could tell that he truly loved his job!
We are Zerorez customers for life because of employees like Jeremy Campbell!!!
The service technician was thorough and professional. He provided excellent service!
No chemicals. Professional. Easy to schedule
Great and friendly team. Clean carpets are looking exceptional.I do have a problem though. I sent a photo of a spot tat was not cleaned. I remembered that I did not go all around where my technician cleaned as is the usual protocol. When I called back to explain the spot, I was told to send a photo of the area which I did. I was asked a few questions about where this was and what kind of a spot did I think it was. Then I was told that it would cost money for them to come back out that they did not clean this rug when in fact the technician did clean it. I was for the first time ever disappointed in this company and the way they handled the customer. I was told they had to talk to the technician. I was charged over $600 for an hour of service then was not respected by me asking for one little area to be cleaned again,
I love the pad was cleaned because of pet spots
I did not get a confirmation call for the appointment - I called in 15 minutes before the window was over (1-3 pm). At 3:45 I heard back that the technician would not be coming until 6 pm. Our appointment was then rescheduled for Monday 10 - 12. I got a confirmation email saying the appointment was from 8 - 10 am....I had to cancel my doctors appointment.....then I called to find out when the technician was going to be at our home - the office said between 10 and 12. ..... lots of miss information and disorganization. The technician was really good.
The technician was professional, quick, and answered all my questions. I would have him back out anytime. When I called to make the appointment your customer service was promoted, knowledgeable and friendly.
Knowledgeable! Completed a job the previous company did not do completely
Carpet looks great. Tech was very knowledgeable
Service tech was very professional,I was impressed with the way my carpets were cleaned. Great experience!
After carpet cleaning - all three bedrooms have a foul order, so I’m wondering if dirty equipment was used or what would cause this odor. Please contact me to discuss scheduling an inspection and recommend a course of action, please. My cell is +Phone number removed5 I’ve engaged you all before and had no such issue.
Carpets look very good, cleaner than ever before. Cesar was very professional and efficient.
Our technician arrived early, worked quickly and was very careful as he worked in our home. I called the office to address a concern on billing and they quickly resolved the issue. Thank you for the extra care shown at our home.
From scheduling to cleaning everything went very smoothly. Very nice job done on my carpet and technician was very cordial and made sure I was happy with each room as he finished. I would highly recommend this service to anyone looking for a chemical free carpet cleaning.
On time , professional, courteous, completed service and explained difficult stains.
Carpet looks like NEW and technician was very professional. He discussed about pricing and any other extra charges before the service.
Good service.
It ended up being x2 more expensive than what was told to me over the phone for just 1 room and an area rug. I’d rather just be set with that expectation rather than the one told to me over the phone.
Great service! Just don't typically refer to others.
The technician was awesome! Efficient, friendly and did a great job explaining the process. He took special care with our antiques. Will DEFINITELY recommend you!
No use of chemicals or soap, no hard sell pitches to add services. Service was on time and he did a good job.
very pleased with the cleaning results
VERY EFFICIENT
Did a great job!! Carpets smell great and dried very quickly. The technician was on time and very professional. Will use them again.
I like the fact that it's a more natural approach. I don't like the thought of having cleaning materials/soaps, treatments, etc. left in/on the rug. We've used Zerorez twice now, and both techs were prompt/on-time, professional, and did a great job!
We love that Saturday is a option to receive service. The gentleman was kind & caring to my children, our schedule, and took care of our home. We have guest coming in town and wanted to make our home feel special for our guest and zerorez help us do that. I highly recommend their service and pricing is reasonable.
Been a loyal customer for 15+ years. Love that you use no chemicals that are harmful to the environment, pets or humans. Although, if all you use is engergized water, than how come there is a $!5 disposal fee???
Curteous technicians who always do a good job. Appreciate the follow up on appointments, and the call 30 minutes prior to arrival.
I love how Zerorez does not use harsh chemicals. The service is always excellent and my house always feels so clean after they leave. Jesse and Paul were great!