Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 12, 2021 — Rated 10 out of 10 by Marilyn Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job cleaning the carpet adding sanitizer and protection.

Report a concern   December 12, 2021 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Most everything

Report a concern   December 12, 2021 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was pleasant, very knowledgeable and accommodating. We could not be happier with job he did on our carpets

Report a concern   December 12, 2021 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was fast and completely clean.

Report a concern   December 12, 2021 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time
Great Servive

Report a concern   December 12, 2021 — Rated 0 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet not thoroughly cleaned. Tech did not use the pre scrubbing brush. Not satisfied at all

Report a concern   December 12, 2021 — Rated 10 out of 10 by I.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My house smells fresh and clean

Report a concern   December 12, 2021 — Rated 10 out of 10 by Michael Pasion Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great! The carpets look amazing! Jacob was engaging, informative, and super-professional! Will definitely use ZEROREZ again and will definitely request Jacob!

Report a concern   December 12, 2021 — Rated 10 out of 10 by Natasha Drayden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and thorough service. Exceeded expectations. The service technician took his time and did a good job. He was very thorough and detail oriented. He seem to be passionate about his work. And offers tips and suggestions on keeping the flooring clean going forward.

Report a concern   December 12, 2021 — Rated 10 out of 10 by Allan/ Susan Lambert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent company. Professional, prompt, effective in cleaning. I use them every year.

Report a concern   December 12, 2021 — Rated 10 out of 10 by D.P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Good price.

Report a concern   December 12, 2021 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JEREMY WAS OUTSTANDING AND FRIENDLY - HE MADE THE DIFFERENCE!!

Report a concern   December 12, 2021 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   December 12, 2021 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician listen to our needs and made sure they were met. Very friendly.

Report a concern   December 12, 2021 — Rated 10 out of 10 by LaDaina Pettett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets smell great!! I loved the work Jeremy did and how my house looks and smells so much cleaner now. He worked hard to get the troublesome pet stained areas cleaned and made sure I was satisfied with everything before he left. Will definitely be using zerorez again for more cleaning needs around my home and recommend them to anyone looking to get a deeper clean in their home.

Report a concern   December 11, 2021 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, great employee, good work.

Report a concern   December 11, 2021 — Rated 10 out of 10 by G.J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person that came to my house was very professional, courteous and did a great job.

Report a concern   December 11, 2021 — Rated 0 out of 10 by D.C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid a different price this time than in previous two years with exact same carpet and area. This tech’s math determined that a room every other tech said was standard, to be oversized. I called and representative said there was nothing she could do. you’ve lost a life-long customer over it

Report a concern   December 11, 2021 — Rated 10 out of 10 by F.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job well done!

Report a concern   December 11, 2021 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that your company makes sure to go the extra mile to make sure customers are satisfied with services.

Report a concern   December 11, 2021 — Rated 5 out of 10 by W.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your carpet specialist came to my home without a facemask despite seeing me and my wife with our facemask on he never thought to put his own.

I have had my carpet cleaned by your company several time before but this time it felt wet and was still damp the next morning and last of all

I was left a message on my phone asking me to please let your specialist back into my home to retrieve his equipment while he was in my house cleaning my carpets.

Report a concern   December 11, 2021 — Rated 0 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I called to get my air ducts cleaned. When the tech arrived, he told me he could not clean ducts that are 30 years old because they would shred. While I appreciate him telling me that, I still had to pay $114 (?) For the trip charge. If I had known that when I scheduled, they would not have come out and I wouldn't be out the money for nothing. I called customer service twice requesting to speak to a manager.
I canceled my carpet cleaning last week as I am still waiting on a call from a manager.

Report a concern   December 11, 2021 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service professionals.

Report a concern   December 11, 2021 — Rated 10 out of 10 by Julie Pietschman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely and efficient. The one spot I elected to use the Flash Extraction process came out beautifully clean and has not picked up more residue like it was prone to do before the cleaning. The technician was polite and courteous. He moved my area rug outside to clean it and it was nearly dry before he left -- came out really nice too. The products leave a clean scent that is not overbearing. I thought the pricing was fair for basic cleaning -- I felt the Flash Extraction was overpriced for the area size but it did work well. I would use them again in the future!

Report a concern   December 11, 2021 — Rated 10 out of 10 by Michelle Polk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and fast

Report a concern   December 11, 2021 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the way my carpets look when y’all leave.

Report a concern   December 11, 2021 — Rated 10 out of 10 by Cecil Howard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the cleaning and the professionalism of the staff!

Report a concern   December 11, 2021 — Rated 3 out of 10 by T.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet cleaning was fine but the grout cleaning did nothing. It looks the same. Still has visible dirt.

Report a concern   December 11, 2021 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning associates are always polite and efficient. It is a pleasure to have them come and clean our carpet

Report a concern   December 10, 2021 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good price and good technician


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