- Phone: (214) 372-5326
- Visit Website
based on 83928 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, great job, at a fair price.
I love how clean my carpet looked after the cleaning and the friendliness and professional manner of the technician. The technician was also exactly on time and was very respectful of our home.
Paul was efficient, personable and thorough. The carpet looks great.
On the flip side, I think your appointment window(all day) is too big. Surely you can schedule either morning or afternoon instead of any time that day. It makes planning my activities for that day practically impossible.
Clean carpets, professional technicians!
Easy to schedule and reschedule. The tech was great, wore shoe covers the entire time, cleaned about 6 rooms in an hour and it was awesome.
Only reason I booked the cleaning was to remove a few pet stains. After the cleaning they were still there. The spots were very similar to stains your company had removed in the past. Also - was told the carpet would be dry in 3-5 hours but it was still wet after 24 hours. Called customer service and asked for another technician to come out. Was told they would send the same technician with a supervisor so that he could learn what to do. This did not happen but a different technician came out and removed the stains in a few minutes.
Not professional
Job was not done properly
Nothing you can do to make it right
Courteous technician, efficient, professional, and thorough.
Excellent service and results.
Professionalism
Carpet didn’t look any different and still had an order. I’ve used this company several times. Never again!
Technicians are well trained, courteous, and attentive to detail.
Employees were knowledgeable and helpful.
Effective and no harsh chemicals
Staff was very friendly and professional.
Solid work Tv star
Always a superb job
Great customer service
I have always used Zerorez and love how clean the carpets look! I mostly like that there is not a bunch of chemicals left on the carpet and is safe for my pets!
Bobby was very friendly, professional, and helpful with what to do about some stains.
Will use them again and it's easy to book an appointment!
Thorough cleaning, efficient, polite, knowledgeable personnel
This is my 2nd carpet clean through the company and each time I was amazed with the products used.
Alberto G was very courteous and efficient.
No harsh chemicals came into or stayed in our house and carpet, and our rug and carpet are very clean.
Jesse did a great job. He was very professional and friendly.
The technician did a great job with the carpets- he was professional and kind. My issue is the “request” for a tip on the pad when paying… it’s awkward and honestly, makes me not want to do business with the company. Since when are we expected to tip for getting our carpets cleaned? Your company should pay the technicians enough that a tip isn’t even a consideration for customers. I paid $300 for a little over an hour of work- surely he is getting paid a fair wage that I should not have to supplement…I tip when I get my nails done, get me hair cut, eat out…now my carpets too?!? Just doesn’t seem right to even ask in this instance…
JP/ Jesse was prompt, courteous and professional. The carpets came out great and I've actually already recommended you to another person. The whole experience was outstanding. Thanks again!
Great results
No chemicals and good job
My technician was great and the carpets look wonderful!
I love that it is chemical-free and affordable.
The young man was very polite and professional