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based on 83928 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My floors were left very wet. The rep left at about 12:30 and at 8:30 my floors were still damp. For the first time, my floors were left feeling crunchy and I know this will cause them to attach dirt faster. Very disappointed.
During my service, their equipment broke and it left my staircase pooled with water. It took an hour to get a replacement part and by then the water damaged my stairs. I have been waiting over a week to hear from their damage department and haven't heard anything back. Meanwhile, my stairs are warped and damaged. Could someone please reach back out to me? I have called three times and no one is calling me back.
The technician did a great job. He took his time and it made a huge difference compared to the last service we used.
Tech always does a good job even though I have white carpet that is quite old. They are always on time or even early.
Excellent service!
Fantastic service, friendly technician
It really works!!! Courteous, knowledgeable technician.
Pet stain removal was added to my bill, which I agreed to. It looked great on Wednesday. With no foot traffic until this morning, the stains are back and twice the original size. You charge a hefty fee for stain removal, which I agreed to, but it does not work. Even the other 3 small non pet stains are now back and the carpet has a crunchy texture to it now. I would like to have my money refunded.
We were very happy with the cleaning of our couch and chair.
Informative, stains removed.Easy to schedule
We had our grout cleaned, just in our kitchen. It was $180 and it looked like it wasn’t cleaned at all. It’s so expensive! A complete waste of money!
It works!
Professional
Kind
Great service and Education from Technician. Thanks for everything. Very Professional.
Will use again.
Pete
Dexter was excellent
Professional & timely
My guy was amazing! Will use again!
He did a great Job!
We weren’t really happy with the cleaning, as I know our carpet is older we had zero Rez come out back in late September or so and the carpet cleaned better that time and after cleaning normally you see the difference right away at least brush stokes on the carpet.. I sprayed a spot and let it sit and it came up better with a rag after the cleaning.
Great price. Efficient service.
The first technician did not clean the carpet properly. So, we had to make ourselves available to have a 2nd technician come out - which he did a fantastic job. However, each time someone was here it was 4+ hours- and having to do that twice was difficult as one of us had to take off work.
I like that you don't use chemicals
To whom it may concern, i like the whole process of Powered water technology. my carpet is soft and looks new after it dries. also our technician is kind and professional. 5 stars for him.
The positive attitudes from the technicians
There seemed to be scheduling issues multiple times & though our carpets were cleaned nicely, when the technician left I had to clean all of our hardwood flood that he walked on because lots was tracked in.
Your technician used a chemical to try to remove a spot on my leather couch. It caused a major discoloration of the leather over the complete area he applied it to. Please send someone who has experience in repairing the damage. My cell is Phone number removed, Ken Last name removed.
Great service. Very happy. I recommend Zerorez to anyone!!
Bob Garrett
Great service, great staff, always a job well done.
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The carpet in all rooms were left extremely wet. Because of the winter weather conditions yesterday, today and for the remainder of the week and weekend, I will not be able to keep my windows open. Because of the extreme water on the carpets and heater being on, my house smells like a wet dog. The excessive water should have been sucked better.
Also, when I scheduled my carpet cleaning, I was told the tech can only move items off the floor up to 50 lbs. The tech walked thru my house first and pointed out spots needed more attention due to my dog. On the corner between my night stand and wall, there was a huge spot. Even though I paid extra per room for these spots, instead of pushing the night stand ( not even close to 50 lbs) OR even asking me to push it, he just skipped treating this area. While he was working on a different room, I found out it was not cleaned and I had to get him to clean this corner pulling the night stand
Professional and hard working employee. Reliable timing and great service. Thank you!