- Phone: (214) 372-5326
- Visit Website
based on 83928 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians attention to details and their ability to share helpful tips on how to preserve your carpet. A real asset to your organization.
Supposed to arrive between 10-12. Arrived after 1 pm.
We moved into a friend's rental who hasn't been thoroughly cleaned yet for the next tenant. Only because they were going to remodel. Our house caught on fire. So our friend postpone the remodel so we could move in right away. The carpet was pretty bad. But this carpet company did wonders. Some areas were beyond clean but atleast it doesn't smell. They are thorough and hardworking.
Offer better cleaning
I have always trusted zerorez. They do a great job.
Jeremy was awesome..honest is all we needed and he was straight up with us. Because of bad experiences I asked to see the corrosion he spoke of in person versus a picture and he had no problem.
We'll be using them again and requesting Jeremy 👍🏻
Very professional
Friendly and punctual.
Fast and easy. Great customer service. Communication was outstanding!
Friendly, knowledgeable, efficient, thorough technicians. This is only the second time I have used your services and I am equally happy with the work that was done and the results. Keith was wonderful! Keep up the good work!
Carmen was very professional and explained the process every step of the way!
Environmentally friendly products
Good communication with team members
Easy scheduling
Effectiveness of cleaning
The technician Mario came to my home and cleaned my bedroom and 3 additional areas. I ordered the bio treatment for my bedroom. When he completed the job, and asked my visually impaired friend if she still could see a stain which she did, he stated he could dono more to get rid of the stain. I am blind so could not verrify his work. We asked someone else to come look at the carpet. The odor and stain are still present. The odor has not diminished at all and the stain is very noticeable. I feel he did not do a good job, he was here 45 mins. I would like a refund since I am very disappointed in the results. The stain in question was a result of fecal matter. but it appears the bio treatment was never used.
Excellent!
Your tech was very nice and did a great job.
The service was on time, professionally done by a very knowledgeable and courteous technician. We will be using this service again in the future and willre quest the same technician to perfrm the service.
I’m sorry but the carpet still has rough spots. It’s better but not soft like it was initially.
The services were fantastic. I will recommend Zerorez to everyone who asks. Great job Zerorez
Jeremy Campbell went above and beyond to get stains out of my carpet. I really appreciate how hard he worked.
The technician was outstanding.
Great job by Jesse.
Non-toxic and family/pet friendly. Great customer service.
Tech was quick and friendly. He did a great job!
The pricing is not clear and thus the final bill is often higher than expected or budgeted for. For example: “We have 3 rooms of carpet -snip- at $99 plus a 4th room of carpet FREE and our disposal fee of $15(to dispose after of the water used during the cleaning) that has you at an estimate of $114.00 before taxes. This estimate does not include treating any stains or biological/pet issues, that will be assessed and priced on-site.”
Well, my bill, with $10 tip, was $175. Nearly twice what I had in mind to spend on a $99 special. You guys had just been here in November 2021!
Waste water removal is part of the cleaning process and should not be charged at 15%(!) extra. We will think twice about having Zerorez back a third time.
They are effective
Always satisfied with service I get from your company
Did not clean dryer stack on first visit with your employee second trip the subcontractor was great problem solved so thanks but your employee was in a hurry and lazy need better training
Technician was thorough and straightforward, did a good job and was reasonable.
I have tried many of the carpet cleaning companies including those that use chemicals instead of water. Zerorez cleans better and the carpet dries in a fraction of the time. The technicians are always courteous and professional. Zerorez is the only carpet cleaning company that I reccommend.
Well for starters Jacob came in with a positive attitude, and when we explained the type of cleaning we were needing, he didn’t hesitate to get his job done. He took his time and cleaned the best he could and i will be calling Jacob specifically to come back for my second cleaning for the bio cleaning. Thank you Jacob your the best.
Everything dried very nicely and the pet odor is gone! Diamonte was very helpful, with great tips for future pet incidents. Thank you!!!