Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 4, 2025 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your rep was on time, courteous and did an excellent job of removing the stains from a section of our carpet

Report a concern   September 4, 2025 — Rated 10 out of 10 by Gail Bennett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, very through, attention to detail. Our technician was awesome, very hard working and explained every step. I will definitely use Zerorez again.

Report a concern   September 4, 2025 — Rated 10 out of 10 by Tony Bieniosek Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   September 4, 2025 — Rated 10 out of 10 by John Long Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived when scheduled. Tech was knowledgeable and courteous. Pretreated quickly for pet stains and left us a clean carpet.

Report a concern   September 4, 2025 — Rated 10 out of 10 by Naomi Greenlee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaner did a great job, better than other carpet cleaners I've used in the past so I will definitely call them again for service.

Report a concern   September 3, 2025 — Rated 10 out of 10 by Luis Arreola Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It did start off very pushy sales but informed our rep and pulled back and then making it a pleasant experience. The carpet turned out very well and smells clean. Thank you!

Report a concern   September 3, 2025 — Rated 10 out of 10 by Margaret Engel-Vogel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs arrive on time, are polite, considerate, and competent.

Report a concern   September 3, 2025 — Rated 5 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Perhaps because as usual the technician attempted to triple the cost.
I did tip him however, did not appreciate cost. Thanks for your service and much success moving forth.

Report a concern   September 3, 2025 — Rated 10 out of 10 by M.W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Team was very polite, knowledgeable and did a good job!

Report a concern   September 3, 2025 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brandon was great

Report a concern   September 3, 2025 — Rated 10 out of 10 by Lynne Currie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was friendly, knowledgeable and professional. He explained everything his was doing. The results were fantastic! I would gladly recommend Zerorez to anyone.

Report a concern   September 3, 2025 — Rated 10 out of 10 by Mary Gallery Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and our technician did a great job. He was very efficient and friendly. My carpet looks great and the chair and ottoman he cleaned look so much better. I would definitely recommend Zero Rez.

Report a concern   September 3, 2025 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are clean and do not smell afterwards.

Report a concern   September 3, 2025 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous and thoughtful staff and results are always great.

Report a concern   September 3, 2025 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Albert did a great job on our carpets

Report a concern   September 3, 2025 — Rated 5 out of 10 by M.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I understand that equipment breaks down, but my day was put on hold for 5 hours and was still not resolved. I had to cancel plans while we waited The technician was very apologetic and kept me informed so that is a plus. We didn't move the furniture back so our house was in disarray while we waited for service the next day. I spent a lot of hours waiting for something that usually takes an hour. I appreciated all the apologies, but it would also have been nice to have received a discount for my loyalty to your company and the inconvenience it caused in my life. We have used your company for years with no problems and Im sure we will use you in the future, but I cant honestly say I am a satisfied customer this time.

Report a concern   September 2, 2025 — Rated 10 out of 10 by Julie McKinzey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it cleans very well and the drying is great. It is still soft.

Report a concern   September 2, 2025 — Rated 0 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your technician damaged my wall. He said that you would call to address getting it fixed. You have not called. I have not been offered any compensation.

Report a concern   September 2, 2025 — Rated 10 out of 10 by M.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were friendly and professional! The carpet cleaner worked wonders.

Report a concern   September 2, 2025 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Workers are prompt and easy to work with..

Report a concern   September 2, 2025 — Rated 10 out of 10 by Y.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great and Kevin explained everything in detail.

Report a concern   September 1, 2025 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are always quick and do a great job

Report a concern   September 1, 2025 — Rated 5 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Cleaned 3 rooms. On 1 room they talked us into the upgrade of topical treatment to get rid of pet smells. After it dried, the room smells terrible. We have been trying to air out the room for 2 days and it still smells bad. We wasted $65 on the upgrade as it smells way worse. We were pleased the last time we used Zerorez but we will not use again. The other two rooms are fine. Just do not see a big difference in the cleaning they did in any of the rooms amd now our master bedroom smells terrible.

Report a concern   August 31, 2025 — Rated 3 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was scheduled between 10-1 someone showed up at 2:15 …. I was charged for two hallways when it’s only one and the one area that I was concerned about looks worse. Then with company staying here the carpet still wasn’t dry at 11pm

Report a concern   August 31, 2025 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked so good after Alberto cleaned them. He did a thorough job and took his time and we were very pleased.

Report a concern   August 31, 2025 — Rated 10 out of 10 by Whitney Faulkner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy online scheduling. Technician was very professional and communicative.

Report a concern   August 31, 2025 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Steve did a great job. Explained everything and answered all my questions I had.

Report a concern   August 31, 2025 — Rated 10 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that did our carpet was amazing.

Report a concern   August 31, 2025 — Rated 10 out of 10 by Mason Brozovich Zerorez Dallas/Ft. Worth
What do you like about our products and services?

George was incredibly professional and personable and did an awesome job! He gave us some great tips on cleaning and was in and out in a timely manner.

Report a concern   August 31, 2025 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything


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