Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 24, 2025 — Rated 5 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service provider was wonderful, but
your company did not have the proper equipment to
get the dog hair out of my fabric couch.
Not his fault he did what he could.

Report a concern   September 24, 2025 — Rated 9 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Natural products used, agitator that pulled up stuff from the bottom of the carpet. Leaves no residue

Report a concern   September 24, 2025 — Rated 10 out of 10 by Johnny & Cynthia Snell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hemy our rep was thorough. We’ve used Zerores quite a bit, he did a great job. Went over and above

Report a concern   September 24, 2025 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, arrived on time, and did a great job

Report a concern   September 24, 2025 — Rated 0 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

A white film was left on the grout on the tile floor. Technician miss let us stating there would be a big difference in the floor if we didn’t do all the tile, there was no difference except for the white film. Terrible results plus paid over $375 for additional cleaning of the tile which was not needed!! Will not recommend will tell friends do not use!

Report a concern   September 23, 2025 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

From the initial call to the end of the job, I was happy with the service. They really do call ahead, do a nice job at the property, wear booties, etc. Pricing is fair, though there is a $25.00 fee baked into the total cost that I think could have been a bit more transparent at the outset. Overall, a very good company that uses safe products, and I will continue to use them in the future.

Report a concern   September 23, 2025 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning services work. Your staff is friendly and well-trained.

Report a concern   September 23, 2025 — Rated 10 out of 10 by Dawn Willich Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Serviceman was extremely knowledgable, kind, and thoughtful.

Report a concern   September 23, 2025 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stains and dirt were removed. Carpet looks and feels like new again.

Buddy, our tech, was very thorough and went back over a couple of places until I was completely satisfied.

Report a concern   September 23, 2025 — Rated 10 out of 10 by Patty Shahan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is beautiful and so clean and Paul did a great job cleaning my white sofa. He got stains out that I thought were impossible. I’m very happy with the job he did!

Report a concern   September 23, 2025 — Rated 10 out of 10 by Christine Mejia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the products work! Your company is amazing!

Report a concern   September 23, 2025 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very pleasant tech. Leaves carpet smelling nice and clean.

Report a concern   September 22, 2025 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! Alex did a fantastic job!

Report a concern   September 22, 2025 — Rated 9 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is enviromentally safe conducive for both humans and pets. Also, the serviceman, exemplified pure professionalism and rendered an exceptional job, cleaning wise, on areas needing more attention than others.

Personally satisfied with the services rendered!

First name removed

Report a concern   September 22, 2025 — Rated 10 out of 10 by James Barnes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Mr. Brown was fantastic. We clean our carpets almost annually and this was the cleanest they have ever looked. He got all the stains out of our carpets. Mr. Brown was very professional, timely and easy to communicate with. I would highly recommend him, and hope we get him again next year.

Report a concern   September 22, 2025 — Rated 0 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Even with general carpet cleaning, my carpets were left very visibly dirty, as in, they looked exactly the same before and after zerorez carpets cleaning service was completed. As a repeat customer who was very happy and satisfied with my service with zerorez the FIRST time they cleaned my carpets, I expected the same excellent service this time, but that did not happen. I want a full refund or Zerorez to return and clean my carpets thoroughly and satisfactorily as they did the first time they cleaned my carpets.

Report a concern   September 21, 2025 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome !

Report a concern   September 21, 2025 — Rated 10 out of 10 by Caitlyn Sartin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was very professional. Walked us thru the entire process of the cleaning and did a great job! The carpets looked pretty much brand new!

Report a concern   September 21, 2025 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech did an excellent job very please

Report a concern   September 21, 2025 — Rated 8 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pricing a bit steep.

Report a concern   September 21, 2025 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice finish

Report a concern   September 20, 2025 — Rated 4 out of 10 by B.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets just weren't very clean afterwards.

Report a concern   September 20, 2025 — Rated 6 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The treatment prices and the price on area rugs was very high. It felt like when we decided to decline those the service was not as complete as we would’ve liked.

Report a concern   September 20, 2025 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Diamond, was very professional, courteous and knowledgeable.

Report a concern   September 19, 2025 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The information and explanation of what is needed and why.

Report a concern   September 19, 2025 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was absolutely fantastic and my carpets almost look brand new. He got out some pet stains that I thought wouldn’t come out. Did amazing work and he was very polite too.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Rose King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was pleased with the outcome and Paul, the technician.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Kim Cooley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that came was very kind,, respectful and professional. My sister’s carpet looked Ed like new when he finished cleaning it. The scent of the carpet was fresh. Also, the short drying time was definitely a plus.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Karl Kennerly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Albert does a great job!

Report a concern   September 18, 2025 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service technician was amazing! Professional and so nice!


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