- Phone: (214) 372-5326
- Visit Website
based on 83428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I absolutely love that there isn’t a STRONG chemical smell and it is safe for pets. It didn’t take terribly wrong. Jeremy our technician was super efficient and so cool. Would highly recommend!!!
Wasn’t impressed with the tech. We have had much friendlier ones in the past. She also didn’t wear booties on her shoes.
Very informative tech named JP (Jesse) and he did an amazing job cleaning our bedroom carpet and sectional!
Nice young man doing my carpets, very personable, friendly and knowledgeable
Service and price
The product that are used works!
The technicians do an outstanding job! They are very polite and explain everything very well. My husband and I were very pleased with the results.
The upselling of more expensive services was annoying.
Timely service. Up front knowledge of pricing and no “surprise” extra costs. Respectful staff.
The staff are so amazing, courteous, very thorough and efficient. Zerorez has done an amazing job each and every time they’ve come out.
Results
Carpet cleaner forgot 5 pieces of equipment at our house. We called to report and zerorez gave us an 8 hour window on Saturday to pick the equipment up. We were not planning to be home so we told zerorez we would leave the equipment on our front porch—it is11:06 pm and the equipment is still there. We plan to throw it away on trash day if zerorez has not picked it up by then.
Great job on our tile and grout. Technician was very nice and detail oriented.
Convenient
Tech was in my bathroom a long time and used a lovely linen guest towel to dry hands. Also did not clean corners of chair cushion.
Apparently the hose was hot and stained our carpet on the stairs. I emailed Zerorez and they sent the tech back out but he could not remove the stain. He said Zerorez would contact us on what the next step would be. They never did.
The technicians. He truly cared about his work.
Carmen did a great job, this was the best our grout has looked after having several different other companies clean it.
They are prompt, worked hard to get the stains out, and very professional. Our carpets look great. No residue.
Back your product and willingness to get it right
Keith did a great job and my carpets look fantastic.
My carpets get super clean. They smell fresh and dry quickly. The technician was personable and professional. He did sn excellent job!
You did hear from me on several occasions. I even asked to speak to a supervisor and was told that they were not there. I never heard from one. The main problem I had with your company was communication from you. You changed my appointments on more than one occasion. The last schedule was changed for a different time on the same day with no notification except by email. I was ready for my 8-10 a.m. appointment with furniture moved, etc. The email, sent at 7: 30 that day said that the tech would be there from 4-6. Consequently, the schedule had to be moved again!
It didn't smell, dried quick. Not a lot of equipment in the home. The service was clean, fast and professionally.
I love Zerorez! I tried many other companies and they do not even compare to Zerorez. The price is affordable, the service is excellent, and my carpets always look AMAZING! I have had my carpets cleaned by Zerorez for over 10 years and I haven't had one complaint in all those years. Great job Zerorez!
Service people very polite and informative.
Offer new clients a free rug clean or something.
Very professional and courteous! Did a Great Job of cleaning
Great customer service along with an excellent job cleaning our carpets at a reasonable price.
Very professional and very patient thank you so much