Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83926 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 17, 2022 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional

Report a concern   March 16, 2022 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Process works well

Report a concern   March 16, 2022 — Rated 10 out of 10 by Jocelyn Crowston Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, fast and knowledgeable!

Report a concern   March 16, 2022 — Rated 10 out of 10 by D.R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and will come back if stain reappear

Report a concern   March 16, 2022 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario was our technician and he was very informative as to what he was going to do as well as what we needed to do after he was finished. He was efficient, and did an excellent job.

Report a concern   March 16, 2022 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was excellent

Report a concern   March 16, 2022 — Rated 10 out of 10 by Rachel Mattis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very fast job which we were hoping for and did a great job. He was very helpful in recommending what we would need to get rid of pet stains from our dogs. We will definitely use them again

Report a concern   March 16, 2022 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young lady's name was Isis - she was friendly, prompt, professional, informative, worked hard and efficiently, and made accommodations to not only assist in the pricing, but also in adding additional services. We actually need some other things cleaned in the future and will be calling again!

Report a concern   March 16, 2022 — Rated 8 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

N comments.

Name removed

Report a concern   March 16, 2022 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and helpful service!

Report a concern   March 16, 2022 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like you send the same serviceman that was here previously when available.

Report a concern   March 16, 2022 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the professionalism in your service

Report a concern   March 16, 2022 — Rated 10 out of 10 by Susan Klutts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very nice and friendly. The product is great. I like not having soapy residue on my carpets.

Report a concern   March 16, 2022 — Rated 9 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Isis was very personable and upfront about pricing. She did an incredible job getting the nasty pet urine smell out of the carpet

Report a concern   March 16, 2022 — Rated 8 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have been using your company consistently for some time now and have been quite happy. However, one thing I notice is that each technician does it differently. Some use a "power comb" (not sure what to call it) on the carpets and some do not - why? Some take an hour, some take 30 minutes? I am happy with the service, but question it when there are things that are done differently.

The service we just had, the technician was very nice - however was not even here for 40 minutes total - does that mean he did a bad job? Not necessarily, but makes you wonder.

I am consistent each time you come, vacuum, move furniture, have bottled water and generous tip. Would like to see the same process from you all.

Report a concern   March 16, 2022 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy was not only friendly but also efficient. Our carpets are super clean and we’re happy with the results!

Report a concern   March 16, 2022 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the carpet cleaning and the mattress cleaning.

Our tech was really good and making sure I got what I needed and was informed about what he was doing!

Report a concern   March 16, 2022 — Rated 10 out of 10 by Kristina Siegler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I felt our technician was extremely knowledgeable and professional. He did a great job and my old and tired carpets looked really great!

Report a concern   March 16, 2022 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective and efficient

Report a concern   March 16, 2022 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service for airduct cleaning.

Report a concern   March 16, 2022 — Rated 10 out of 10 by Rick Arnold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James did a great job in cleaning our carpet, chair and ottoman and also did a great job explaining what he was doing while doing it. Great Job! Great Technician!

Report a concern   March 16, 2022 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have very clean carpet’s thank you!

Report a concern   March 16, 2022 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, efficient & timely

Report a concern   March 16, 2022 — Rated 0 out of 10 by S.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Plz fix shady billing practice. Associate needs to provide the price I have go pay for cleaning and stick to it. Person who cleaned my house told me $980 before he started cleaning. And after cleaning was done he charged me $1100.

Report a concern   March 16, 2022 — Rated 9 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very professional and did a good job explaining everything to me. But, after saying that, I’ll tell you what I didn’t like. When talking to the person with whom I made my appointment, I was told duct cleaning was 375. She never asked me how many units we had nor did she explain the different packages, bronze,silver and gold. We have 3 units. After the tech explained everything to me, I opted to only have 2 units cleaned, but the charge was still over 1500.00. Your call takers need to be better trained to ask the right questions and explain everything better so customers are not taken by surprise.

Report a concern   March 16, 2022 — Rated 8 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

pretreat spots

Report a concern   March 15, 2022 — Rated 0 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I still have several stains in my carpet

Report a concern   March 15, 2022 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that came to our house was very polite and respectful. Unfortunately, for him and us, his truck broke down and he had to wait for another truck to come. But once it got here, he got to work promptly and completed the job.

Report a concern   March 15, 2022 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet and tile floors look fantastic

Report a concern   March 14, 2022 — Rated 10 out of 10 by April Drury Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Both gentlemen were excellent! Very informative, knowledgeable and friendly, which is hard to find these days!


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