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based on 83926 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was informative and courteous. He got right to work, after I made the decision on the extent of the service and finished in a timely manner.
Performance was outstanding! Educated on the process.
Tech was very professional and polite.
The. At pet was still damp 2 days later. Did the technician spend the time necessary to get the most water out?
Your technician was knowledgeable and through. Great people skills. Did a very good job.
Keep up the great work.
Always allow paying customer to request time of day of service.
Great job on the carpet
I was very pleased with the young lady that cleaned my carpet E Smeth. Professional, and helpful.
Look forward to using her again. Great job!
JoAnn Brockman
The tech was fantastic, this in no way reflects on him and I need to be clear on that. However my out the door price was $120 MORE than what I was quoted and a few items I originally bought were not clear as to what they were so I didn’t even get them. Everything felt like a nickel and dime tactic. Got the couch cleaned, picked “sectional” then a piece of the couch had to be considered an ottoman for extra, then the protectant…extra(which is fine I get it). Ordered a pet treatment, only covered a 12” spot and was extra $60 for another spot 2’ away so opted for an all over carpet superficial type spray that I had to sign a waiver stating I was told might not work. I understand business and selling of products but it seems like EVERYTHING was an add on unless I just wanted water and a vacuum on the carpet. Maybe if things were a little more transparent before hand but $120 more than the quote and the end of it all I don’t feel like I got what I originally set out for is tough to swallow.
Very friendly person. Very efficient and helpful. Work was done very fast.
Clean
Efficient
Amazing Results
Good Value
Quality work. Very professional and staff was great
Professional service! Friendly tech.
Quality service, carpet say cleaner longer
Topnotch. Professional, job well done, courteous, thorough.
Good people, fast and do a great job!
When I called to schedule, the person I spoke with told me that they would move furniture 50 lbs or less. When they came out it was only 1 guy and he said no they don’t move furniture. He said the office people are new and we’re wrong. Would like to have known that as I was at work and my wife had just had neck surgery and was not able to move it.
Fabian did a good job. He was professional, courteous and hard working. Loved his service.
First name removed J
I like the type of treatment and the service in the past; however the technician this time didn't seem to be as attentive the task as others in the past. The attention to the higher traffic areas by the last technician was not the same at previous technicians. My carpet is just 3 years oId a high quality 25 year warranty carpet. I'm already seeing treatable stains returning and its only been 4 days since the treatment cleaning. I intend to continue using ZEROREZ but I am disappointed in the service this time.
The tech was very professional, pleasant, and thorough. The few spots are gone, and the traffic paths are clean, and the carpet looks good.
Your technician was 5 stars. He explained everything and did a thorough job.
We will call again
The technician that came out was AWESOME!!! He was professional, fast, thorough and helpful.
Very happy with all aspects of our experience, the scheduling started out a little rough, but totally worth it in the end!
thank you, we will be using this company in the future, totally recommend!
Good value. Bobby was great, very focused on doing a good job for me.
Great service. Zero residue product. Thorough employees.
We like that there is no sticky residue left in our carpet after being cleaned
The tech was very helpful and a great job cleaning our carpets.
Technician did a thorough job. He was polite and informative.
Booking appointment seemed easy and straightforward. I never heard anything about our appointment outside of a simple confirmation email. Two days prior I called to ensure both services would be completed on the same day as there was only a two hour window. Rep then informed me they couldn't be done same day and that was a "glitch" in the system and someone should have called. After much time and discussion, he was able to schedule the air duct cleaning the day prior. This made for 2 appointments that disturbed our work schedules. The air duct cleaning did not include any camera work or pre-inspection/discussion regarding their pre-cleaning condition. It seemed a very "blow and go" approach. Things were blown all over the floors, including a nail, pieces of ceiling, and grime in general with no discussion or clean up. It almost seems it made air quality worse. Regarding the carpet cleaning, luckily my husband had moved all the furniture and did a throughout vacuuming. It seemed a very basic cleaning - no discussion on dry time or after care. For the price of these services, I would seek elsewhere next time. I definitely was less enthused about ZEROREZ from the time I booked and decided we should use them.
WE ARE VERY PLEASED WITH ZEROREZ! OUR CARPETS ARE VERY CLEAN AND LOOK SOOOO MUCH BETTER!! FRED, OUR REP FROM ZEROREZ, WAS SO FRIENDLY AND PROFESSIONAL AND DID AN AMAZING JOB. WE WOULD DEFINITELY RECOMMEND THEM AS WELL AS USE THEM AGAIN!