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based on 83924 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Top services, very professional and caring.
Customer service and quality of work.
My technician was prompt, articulate, and wanted to do a great job
Very knowledgeable people. They know what they are doing and they do it well.
Todd is who came to clean my house today and he was very friendly and courteous of everything. His customer service made me feel very comfortable. Can’t wait to call back and get the house cleaned again.
The technician was prompt, courteous, pleasant, efficient and very personable. He did an excellent job and gave a detailed explanation of his procedures and followup care.
Fast, friendly, informative. Not out to get your money but give you the most for your money.
They showed up before the appointment and did a fantastic job on my 12 year old carpet. Got most everything except for a couple of small stains but well worth the money spent.
He did a good job.
Lakeem did a great job, he answered all my questions . He explained everything in detail. Excellent job, highly recommend
The service representative explained everything in detail and answered all my questions.
The best ever carpet cleaning co. They’ll do the best job for anyone, no exception. Also, they are pro.
Keith was extremely well manerred and nice to work with. Will always call him.
The work is consistently good. You helpful and knowledgeable techs, too.
The associate was very polite and did a great job here.
We have lived in our home over 30 years. The carpet was in need of cleaning, despite our regular vacuuming and spot cleaning. We had 4 rooms done. The crew was on time, very courteous, and very professionsl. We are delighted with their work, and will use Zerorez again.
On time, friendly service tech. He did a great job and was helpful in pointing out stains I had not seen
I only use Zerorez. They do an excellent job.
Jeremy was an amazing technician. He took the time to answer all my questions regarding my carpet cleaning service and I’m very happy with the results. He also helped me change out my air conditioning filter and I was happy to learn Zerorez also offers an air duct cleaning service. I will definitely book more services with them in the future.
Carpets are clean and not as wet as others
Friendly tech. Great price .quick service.
Thoroughness of the employee
The technician was amazing. However, the dispatch people really stressed me out. They almost gave away my spot because the technician was running ahead of schedule?! We chose the time we did because that was the time that worked for us. They called and said our time had been moved up 2 hours. When I said that we would not be ready before our scheduled time, they said they weren’t sure that would work. For real? Finally they agreed to come at the scheduled time. If the technician had not done such a good job, we would not be recommending Zerorez. He deserves a medal. I’m sure other people meet him already frustrated.
My chairs were not cleaned and they were ripped. I had zero rez pick them up and fix them, but they are all still dirty.
1) I don't like the 'upselling' trying to get protectant added, etc. Maybe once the customer says what they want done over the phone, send an email ahead of time explaining the add-ons the technician may discuss further with you so the customer is better 'prepared' to know the extra options and costs, etc.
2) I know that it is 'Zerorez', but I wish there would have been a 'clean' smell, instead it smelled musty with a little dog odor remaining (for me, this was a cleaning for dog urine spots mostly).
3) My lease favorite thing was asking me to add a tip at the end. This is for a carpet cleaning service, just like any other home services, it is not standard to tip. I probably disliked this the most and since it was at the end when settling payment, it just left a bad overall experience.
Reliable and did job
very efficient
I would give javier c a 10
Do a good job and explained everything to me
You dont have to use much water and a faster drying time
Tech was very professional, friendly and did a great job!
Promotional discounts for repeat customers