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based on 83424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Outstanding service and clean rugs.
THE TECHNICIAN WAS SKILLED,ENGAGING, AND EFFICIENT. HE CLEARLY KNEW WHAT NEEDED TO BE DONE.....AND DID IT!
Always excellent customer service from service professionals.
Our technician John was very professional and so kind. Most carpet cleaning companies are very pushy and constantly try to upsell stuff you don’t need. The cleaning was great too but we will pick Zerorez again because of the service he provided. Thanks!!
I have always been happy with the results with o-Rez through the years! BUT….. This employee was amazing and exceeded my expectations!!! He took his time and did a complete transformation of the couch which I had little hope for!!! O-Rez should be thankful for such an amazing employee!!! I will never use another service!!!
It’s easy to schedule and a terrific technician. She did a wonderful job and was a hard, efficient worker!
Very disappointed you wouldn't come back and complete the cleaning. Your business model is all wrong if it depends on the person who has to perform the revisit for free making the decision, and there is no diwn side fir saying no, why retreat, ever. There's no upside for the technician. But you, the company, lost a long time customer.
Jeremy did not do a thorough job. He left soap in the shower grout lines showing he did not clean it all. There were dust bunnies on the bathroom floor grout lines showing he missed that as well. The grout in the kitchen did not get cleaned all the way to the wall which left a color variation all around the perimeter. Grout lines near the door did not get done either., as apparently the machine does not reach that far. Alberto came second and fixed what Jeremy left but it was a spot clean not a redo. So I appreciate Alberto but what else was not done properly the first time? I did not go cheap. I spent over $800 before tips, $1000 after tips. I will use you again but only if Alberto comes.
Alberto the cleaning tec did the best job ever
I love the way my carpets turned out but your scheduling needs work. They kept changing my time, calling the day before and then changing it back. Communication in the office seem to need work. Still, the carpets look great.
Representative was very professional and did a good job
Great customer service
The tech (Jacob) did what was expected and was pleasant to deal with.
they care
Pleasant person. Nice clean carpet.
All good comments.
Staff is superb
Karmen was amazing! She explained all the services necessary for my carpets/floors. My floors look & smell beautiful again. Great services & pricing. Can't thank you enough, Karmen!
Prompt, efficient service. I love the customer service from Zerorez. I have used them for years, abs will continue to do so.
Prompt polite and does great job
I have zeroez for the past 5 years and each time the technician has been professional and clean. The carpets smell fresh and care is taken to for all objects in the home.
The long the cleanliness lasts.
Your Tech was Great! Your office customer service team was nice but your scheduling and time frames are horrible. He was running behind by 2 hours out side of the time frame, your CS team called and informed me. My family had to stay some where else ALL DAY which was a Huge hassle. Another issue is my appointment was scheduled for a Sunday then last min you call me to tell me your system made a mistake. That was a huge burden and caused me to franticly shift everyone's schedules around your mistake and take off work with out pay costing me a lot more than what your service was charging me. I wasn't offered a discount or any compensation for our troubles, we were made to feel like Zerorez told us " Deal with it". Not very professional.
I will not be recommending your service to any one I know and I wont be using your service again.
The tech was polite and knowledgeable and did his work quickly and cleanly, I appreciate him very much. But the rest of your service was terrible and inconvenient.
Need to step it up if you are to continue to offer a service to the public, you need to meet their needs, not what's convenient for your business.
Your technician, Dexster, was very professional and did an excellent job explaining the process. He was very helpful in communicating how to continue the maintenance of our carpet. Well done
The technician was perfectly on time, personable and competent.
updated corrected review 3/1/22
office staff called me-re: my confusing 1st time zeroRes experience. offered me credit for new booking & listened, apologized & clarified what to do next time.
i’ll try them again. i appreciate they took the time to call-human to human. not just text or email-a live human conversation!!!
what a concept…
Javier was excellent!!!
From the Guy that came out , to the job that was done . I’m a very satisfied customer.
Service was excellent. And efficient. Technician Jeremy Campbell was very good, and friendly.
I really like the carpet cleaning and how clear the technician is with explaining what needs to be done.
Fred was very courteous and professional and was very thorough in his work. We liked the end result.