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based on 83924 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Paul was great and professional. The carpets and tile look great!
Very efficient and courteous! The young man who cleaned our carpets was very helpful and told me what to do about pet accidents. He was on time and did the job in a very professional manner.
We had to reschedule our appointment due to testing positive for Covid and your company was very understanding and accommodating.
The technician that came was a really nice person. My dog (50 lbs) jumped into the house via left-open doggy door barking and coming at us, and all he did was smile and hold out his hand. The dog doesn't bite, of course, but I might have ran out of the house, if it were me. Just a nice guy, and you could tell. The equipment used all worked great and it was done sooner than I thought.
If I could make any suggestion, it would be to shift the pricing structure to be more consolidating of the various services. When filling out the form online, I felt like I was being nickle-and-dimed and I couldn't remember what all individual things needed to be (or could be) cleaned professionally.
The technician was courteous, efficient and pleasant. The carpet looked great after it was cleaned. The tile floor also looked wonderful.
I was not happy that I was not told about the $20 environmental charge (whatever that is) and also was not happy that a tip was suggested by the payment software. I had not heard of tipping a carpet cleaning technician. I understand, having Googled tipping for carpet cleaning afterward, that most large companies do not allow tipping of their employees. I was caught totally off guard and while this technician was wonderful, we had no idea how much to tip - we had already spent $400 for the service.
wonderful job
I though the cleaning took longer then it did. Was kinda of disappointed in how we were showed picture, how do I know the stuff was showed to us off our unit, your wed site did not show a person with a phone taken a picture, how do I know that was not someone else photo, the picture he showed us looked like an old unit and our home is nearly 4 years old, I was told the anti micro bacterial was put through tall all vents, and the guy said no. Almost 900.00 and this was just crazy, was told they would clean and move dry and he did not do that also, he did not show us or walk us around after the job was finished, my husband paid him and then I printed the receipt and it states we were walked around and this did not happen. I would not recommend your service to any one, having to pay alms 900, and I still have a smell that I spoke to the guy about. Also could never get in touch to ask any questions to management, just spoke to 5 different people trying to schedule an appointment. I feel your advertising on your page is false advertising. Un happy. Customer
Can still see stains that were not caused by chair wear and tear but it is better than what it was. Scheduled for 4pm, missed a call saying they had an earlier opening. Called back to ask them not to come early because I picked 4pm so we would not have to close the office too early. They said they would not but still showed up at 2:30pm anyways.
Great service!
I appreciate that, rather than trying to add on services and additional cost, Zerorez was helping me try to save as much as possible, while still providing all the services I requested. They were on time, friendly, and did a great job restoring my carpet to its original condition.
Great service and results!
The service was quick. The representatives were friendly and timely. The results made our carpets look brand new.
Very nice, professional technician came (Cezar).
He was very polite and review all of our options so that we could decide which areas we wanted cleaned. He did a Fantastic Job! We will use Zerorez again!
Prompt service and good result
technician did a great job explaining what he was doing and how it works
Great room combos. I will wait till you have a deal on the tile service and hopefully I can bundle it with a 3- 6 room service when its time for you to come out again
Technician was fantastic! Very thorough in checking my carpet, calling out marks and stains, and making recommendations on the best way to treat them. Once we agree on a plan of action he got to work and did an AMAZING job! Carpet looks fantastic!
We are very pleased with the job John did. He was very professional and informative about the whole process. We will definitely use Zerorez again.
Efficient. Easy to schedule
Fast efficient service and the carpet looks clean.
Great service
The technician was amazing and quickly had the answers to my questions and was able to take care of my whole house all in the same day
On time very professional
CJ was very informative and did a great job.
The technician was professional and friendly. He listened to my concerns & did his best.
The carpet looks better than I expected. I’m very happy & pleased.
On time , very professional
However, after pet stain treatment, we stll can smell urine.
Showed up on time and did a great job
Did a great job on tile floor.
Technician was friendly, accommodating, and very nice. He did a great job.
Zerorez is the only company I will use to clean my carpets. Professional job every time. Courteous staff and excellent technicians.
Dexter was great! 5 star service all the way around!!