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based on 83924 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I spent almost $3000 to clean my house floors (tiles/hardwood/carpet). I have house cleaning ladies who comes to clean the house every 2 weeks at a fraction of the cost I spent on Zerorez yesterday. However, after seeing what your one crew person did cleaning up my floors, I can honestly tell you that my house cleaning crew are better in cleaning up the floors. There were too many to count spots left on the floors (especially on hardwood), which I could simply wipe off with a wet tissue paper. So, I am not certain what your definition of 'clean' is. I should have just done the carpet cleaning with your company, then I would still think the name Zerorez as a good company. I will tell all my friends NEVER to use Zerorez for the hardwood/tile cleaning. True Waste!!!
My carpets look great. Alberto did a terrific job .
Like that there's not a soap residue left in the carpet.
Very professional team and got the job done as stated.
My technician was great and very informative about the whole process!
Tech did an excellent job of cleaning carpets, especially in high traffic areas.
Javier was professional, courteous and did a great job!
Work is good but price is very high
Keith did an amazing job!! He was on-time and was very thorough. He took his time to explain the process with me and he answered each of my questions.
Everything!
Tech always does a good job and carpets are very clean. Plus on time service.
Zerorez is the best solution for cleaning your carpet.
I feel safe for my baby, who’s always on the carpet, knowing there are no harsh chemicals that could set off her eczema.
I have used them twice in two different houses and they do an amazing job!! My carpet looks like brand new and the stains don't come back.
Great Job
Your technician is so knowledgeable! He understands your problem and knows how to fix it!
Quality work and our technician was punctual and courteous.
The technician was a true professional in all regards. He was prompt and hard working. Most respectful and capable.
Jeremy our technician was the best! He cleaned carpets that we were afraid were too far gone. Plus he was great fun to talk to!
It’s everything you advertise
Our technician was very thorough and worked extra hard to get out stains out // prior to moving out of our home.
Carpet cleaner picks up any and all dirt, grease, whatever is trapped in the carpet is gone once they have completed the carpet cleaning. Gentlemen performing carpet cleaning was professional, friendly, fun to communicate with and courteous. Great overall experience. Always enjoy the cleaning of our carpet by Zerorez.
Prompt rogession service. Excellent wirk
Get a better receptionist. The girl I spoke with acted like I was lying about the spots on our carpet having come back and the tech telling me he would come back free of charge if they did. I had to ask for a manager, and then it took 10 days for anyone to call me back. I'd actually given up thinking no one would, and I just needed to post my complaint on social media or contact the BBB. Someone finally did call me back though, and I was told the tech would return, free of charge, just as he had said he would, to treat the spots again. So I have mixed feelings about using your company again after being treated so poorly.
Do away with the tipping. That was very uncomfortable being surprised by the tip question while someone is standing in front of me in my house.
clean and thorough; Caesar did a wonderful job
John was so thorough when he cleaned our rugs. He first spot treated certain areas and then he used a high powered beater brush to raise and remove embedded soil. We appreciate that he used foam blocks to lift some of our furniture off of the damp, newly cleaned rugs for better drying.
We were glad that John parked the service truck on the street to lessen the noise and the exhaust fumes in our house. And it was very nice that John covered his shoes before he entered our house.
We liked that Zerorez called to notify us that John was on his way to our place about half an hour before he arrived.
Making an appointment with the Zerorez text special offer was very easy.
I love that every time I have the carpets cleaned, my home feels clean for weeks after. The employees that come clean the carpet are always professional and friendly.
Technician made comment about oversized rooms. The rooms were both 15X13 which is not close to 400sq ft. I think he wanted a bigger tip. Tips used to not be part of the cleaning. I will go back to my other carper cleaner that doesn't try to add more expenses on.
Paul did a great job. He is very pleasant and knowledgeable. Everything looks bright and fresh. I have used your company multiple times and will continue to do so. Thanks!