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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thought the clean was very good and tech was very personable and knowledgeable. Also, very pleased the carpets dried rather quickely
Love that Zerorez does not use chemicals to clean the carpets. Also the technician is well trained and very professional.
Everything
Zerorez does an amazing job cleaning my carpet and work and home. I won't use anybody else.
Prompt, professional and thorough service
The ease of making an appointment, the quality of the work provided, willingness to remedy any issues, etc. All staff I have encountered have behaved with extreme professionalism and courtesy.
did a good job overall. i had to suggest moving two items to get those areas cleaned too and he accommodated me. some white spray spots left on tile floor but most of that has cleaned up; still working on it. ALL and all very good job and very friendly person.
Reasonable price. Technician seemed knowledgeable, efficient, and competent.
Ease of setting up appt
The service was great
Excellent service technicians, experience with customer service and scheduling was excellent. Best carpet cleaners around!
Nice tech. Quick and easy process from making the appointment to getting my carpet cleaned. Will definitely use again.
Great service. Thank you very much.
Very knowledgeable staff and service representatives. The technician successfully removed stubborn pet stains from my carpet.
They do a great job and always keep you in the loop when they’ll arrive. Carpets are thoroughly clean with no chemicals use. 5 stars.
floors look good!! Try too hard to sell other services!
Todd did a fantastic job with cleaning. Very personable and efficient. Thank you for using the corner gurards.
Deep clean… no smell or residue.
Quick, efficient & thorough!
Excellent service
My carpet is still wet and the technician left 31 hours ago. I teach piano from my living room and wasn't able to have lessons in there today because the carpet was very wet. I have had the AC and a fan going all the time.
The technician
Carpet still smells like urine where dog peed.
No chemicals
Dexter was very polite and did a great job. Was on time and friendly.
Technician was quick and thorough.
Prompt, professional, courteous, green. I had them clean two barrel chairs as well and Javier did a great job!
the service is great and the men who come are the best!!
Very Pleased!
there was a stain on my carpet and your customer service was horrible. I had to call 4 times the next day because I was always told someone would call back and they didn't.
After I sent a picture I was told it was not Zerorez's fault it was because I did not accept pet treatment. I haven't had a pet for over 2 years and it was not a pet stain.
I was told you would only clean it using an extraction treatment and due to the size it would probably take 4 - I was not paying $300 to have that area cleaned.
I had Stanley Steemer out the next day because I was having a party and had to get the carpet recleaned. They told me the stain was due to poor suction and leaving the carpet too wet.
They cleaned it with a normal cleaning, no special treatment, and it cleaned up perfectly.
Your customer service was rude and wrong. I had used Zerorez before and if I ever had a problem afterwards someone always came back to see the issue without having to send a picture. And usually resolved the problem. Not this time.
Great job! Thank you!