- Phone: (214) 372-5326
- Visit Website
based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reliable and did job
very efficient
I would give javier c a 10
Do a good job and explained everything to me
You dont have to use much water and a faster drying time
Tech was very professional, friendly and did a great job!
When the man left after cleaning our carpet, we had to get down on our hands and knees, (we're in our late 70's), to SCRUB our tile floors adjacent to the carpeted areas cleaned. Standing water was left in some areas, and the film which was left was horrible and difficult to clean up--it took a couple of times to get it all up.
This should be avoided or cleaned up by Zerorez before leaving the home.
The service was great. But, when I had to pay on the app the first thing I was ask was about a tip. I just paid 400 dollars for my carpet and I am expected to tip for a job well done. Employees need to be paid well. I am happy to pay more for the service, but I don’t want to be asked to tip.
Service tech was knowledgeable, friendly, helpful. He did a quick and thorough job.
We have been using Zerorez for quite a few years. I was a little disappointed this time . Our den that we get cleaned each year was considered over the square footage for the first time ( the room did not grow and with the furniture that does not get moved, the entire room certainly does not all get cleaned) .... and our office area that we get cleaned is well below the room size limit, but there is not a discount for cleaning a very small room. We also had an approximate 1 square foot area in another room treated where our grandchild had thrown up... it was new carpet so it is not supposed to be cleaned yet... I probably should have mentioned the three rooms for $99 / get 4th room free to get this spot treated.... there was an extra charge for this very small area.... seems like a lot of "nickel and diming' for extra charges .... But I was happy in the fact that the rooms were cleaned well, as usual.
The tech was very friendly and did a great job!
Very professional and efficient would recommend to anyone looking to get their air ducts cleaned
Ricardo was great and very professional.
The carpets do not stay damp amd the carpets are really clean.
Easy scheduling, on time and friendly efficient service. Carpets look great
You employ committed employees that make every effort to do a good job and seek customer approval. Jesse was one such person. Very satisfied with his efforts to clean difficult stains. He did an excellent job. Happy to have him come again.
you offered clean carpets and they were not
I like that it doesn't leave any residue on my carpets or upholstery. Everything looks fresh and smells great. The techs are always very friendly and hlepful.
Very glad to have found your company. We were looking for a company that did not use chemicals to clean the carpeting. So impressed after completed! The house smelled "clean" and the carpeting looked brand new! Have already told friends and neighbors about your company.
Service was GREAT. I apologize but my husband was in the house speaking with your worker and I was outside with the pup. First name removed did not get the man's name. Possibly you could look it up? He was on time, thorough, very nice and did a wonderful job. I would like him to know what a great job he did.
No doubt, the next time we need the carpeting cleaned, we will definitely call your company.
Thank you so much.
Sincerely,
Donnalee & Name removed
After more than a year of construction in my home following the February 2021 freeze here in Texas, Zerorez cleaned my air ducts and a/c units and made a world of difference. The technician was very professional and the results were amazing!
They did a great job.
We have used Zerorez in several houses over the last ten years or so. We love the quality of work and the professionalism of the techs.
Exceptional technicians. Things feel really clean.
Liked the service and carpet felt clean
Great service and experience, love using Zerorez. Carpet looks amazing, and very clean.
The staff is professional and hard-working. The product is safe and effective.
Rooms still
Smell like pee. He got most of it up but not all.
The tech was the best. He was courteous, friendly & did an awesome job. His name Terry T.
Great job
I like that you clean my carpet better than any other company and most of the time it's just with water. That's helpful since we have inside pets. My carpet practically looks brand new by the time your company gets through. Thank you for all you do.
1) I don't like the 'upselling' trying to get protectant added, etc. Maybe once the customer says what they want done over the phone, send an email ahead of time explaining the add-ons the technician may discuss further with you so the customer is better 'prepared' to know the extra options and costs, etc.
2) I know that it is 'Zerorez', but I wish there would have been a 'clean' smell, instead it smelled musty with a little dog odor remaining (for me, this was a cleaning for dog urine spots mostly).
3) My lease favorite thing was asking me to add a tip at the end. This is for a carpet cleaning service, just like any other home services, it is not standard to tip. I probably disliked this the most and since it was at the end when settling payment, it just left a bad overall experience.