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based on 84452 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great communication, response time, and cleaning
Very friendly and professional work.
The young man who cleaned my carpet was so nice and did a wonderful job. Your company cleaned my daughters carpet and it looked so good I decided to use you all to clean mine. Thank you so much!!!!
Keith was awesome. Explained everything that was needed and the best way to get it done. They were quick and did a great job.
Hello,
Please forgive my delay in completing this rating and feedback!!
We were about to move into a new home and the carpets, although we were told that they had been cleaned, did not smell or look clean. In addition, they had a dog and there were pet odors in the carpeted rooms.
My husband scheduled Zerorez and your excellent representative, Diamond, came out to our residence before we moved in.
I cannot compliment enough how outstanding Diamond is and how he exceeded all our expectations in customer service! Diamond went way above in what we hoped for in the cleaning our carpets and in cleaning the kitchen tile. Diamond should be your #1 example, your poster-example to represent Zerorez!
From the moment he came to the door, his demeanor and personality were "how can I serve you" and he had an over-the-top great attitude!!
He took time to listen to my concerns about the condition of our carpets/tile, then he went into great detail of what Zerorez, he would do to make it clean and sanitized.
While he was cleaning, he also would ask me to check to see if I thought areas looked clean and he shared his progress as he finished one room and went to the next. He even took additional time and effort to work on stubborn grimy areas on the tile. He worked so hard getting our carpets and the tile clean! Watching him work so hard, witnessing his diligence, his conscientious and strong work ethic, and impeccable and polite customer service , immediately assured us that we received an incredible return on the money we invested to have this done! And we have the peace of mind walking on our floors and seeing the beautiful results in our new home!
We are telling our family, our friends, our church family all about Zerorez and especially about your customer service representative Diamond! Not only does Diamond SHINE brillantly for your company but he is of great value to you and to your customers!
God bless you all!
Tim and Karen Womack
professional, knowledable
The whole process was pleasant. It was easy to schedule service and everything went smoothly. I’m very happy with the results of the carpet cleaning.
your techs always do a great job and there are no chemicals in your cleaning method. also, the floors dry much quicker than steam cleaning.
I love the No Chemical process, once is dries it leaves my carpet Soft and comfortable. Not hard and stiff. It's an Amazing technology.
Buddy did an amazing job! We are very pleased with the outcome! Thank you Buddy! You deserve a raise!
prompt and professional.
The tech was in our home less that 20 minutes total.
Never asked if we had spots that needed attention.
I pointed out a spot … “nope thats bleach, it won’t come up”. when i knew what it was and was a spill from the day before!
If it cant be removed … fine, but argumentative doesn’t work for me.
Then charges extra …
Total rip off .
My carpet is no cleaner today than we he arrived.
I’m an owner and sales manager of 3 companies … I’d be embarrassed to sell a subpar product like zero rez
The technician who cleaned our carpets did an excellent job. He was efficient and friendly. The carpets look wonderful. Zerorez has consistently done a great job on our carpets - particularly with one room that has a stain issue. Each time Zerorez has cleaned it, the carpet has looked good for months before the stain started to reappear. And each time, less and less stain comes back.
I also appreciate that Zerorez does not try to sell me all kinds of stuff.
That you clean without chemicals
Very punctual and professional
They do an excellent job and are very courteous.
The wall gaurds were awesome
Buddy was professional, knowledgeable, and kind!
Tech did an excellent job.
One favor I would ask is to please clean the footprints off the floors left in process of cleaning the carpet.
This happened the last couple times Zerorez has cleaned the carpet. Other carpet cleaners gave done the same in the past, not just Zerorez.
Thanks!
The gentleman that did our carpets was very nice and helpful. Great job!
Edwin was great!
Ricardo was thorough and efficient.
It would have been nice to know upfront about the extra "fees" that were charged: one for $9.00 and the other for $19.00. I had to call in about the extra $28.00 I was charged for when I paid the bill. I was told in the beginning that it would cost $375 and so that was what I expected to pay (plus tax) . Not so
Javier was excellent. He did a wonderful job and was very professional and friendly
Tech was great. Carpet was done
Jeremy C did an exemplary job on the carpets. He demonstrated skill, was thorough and exceeded expectations. Excellent results. Thanks for providing professional service. You are clearly the company to choose for carpet care.
Jeremy did an amazing job on our carpets!
Competitive pricing
The service was great and the technician was very professional and personable.
Great service! Thanks so much. Our carpet looks fantastic