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based on 83920 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Couches looked great!!
Great service !
Love that my carpets are soft afterwards
Diamond was great at his job a class act!
Our technician was extremely knowledgeable. He was thorough and did a great job. Our carpet looks better than any other cleaner has done.
Super fast and amazing results. Targeted services that would help you and didn't try to sell you things you didn't need
Good service happy with the outcome and the whole process. Technician worked hard and knew his business of carpets.
quality work by friendly staff
eco-friendly; friendly and professional technicians
Excellent service
The demonstration was helpful and the gentleman was very helpful. Perfectly professional! Could not have done a better job, because he was the best!
I’ve used Zerorez for three years. Easy to schedule and always kept informed as to time and estimated arrival time. Techs show up ready to go and always ask questions so they make sure I’m happy.
Very professional and the finished product is great!
Very thorough job. Reasonable price for work done. Arrived and left within promised time window.
Staff tried to cancel my carpet cleaning because of a truck being down. I had to push back and explain I took the day off work and had moved all the furniture out of three rooms to have this done. You really need to have backup plans when truck trouble happens. Both technicians were very polite and worked quickly I was hoping the carpets would have been a little cleaner but understand the carpets are 7 years old and one room was very damaged.
Charles was very personable and thorough. Explained everything. He's an employee you need to keep and promote.
My carpets look improved without a strong residual odor. The employee was polite and efficient.
Love the product and technicians are great. Customer service in getting appointments needs help!
Great communication and quick responses to questions. They turn up on time and do a thorough job.
Cleans our carpet and knowledgeable
Great service and representatives completing the work.
The men who cleaned my carpet this time did not wear booties over their street shoes, as previous workers. They also moved NOTHING. He cleaned around a small (2X4) scatter rug, until I moved it and asked him to clean underneath. He did not even move an ottoman on wheels...just cleaned around it! Traffic areas were cleaned satisfactorily, but not to the edges/walls. Bar stools were not moved...carpet underneath ignored.
It's just not the quality of work that I've come to expect from ZeroRez.
Buck was on time and very professional. Did a great job and was great with out staff. See ya in 6 months.
I appreciate the courteous and professional service that I received. Most of all it was taking the time to answer all my questions. Great job see you next year.
The technician was awesome and very informative. He did an amazing job and we are very happy with the results!
clean and fast carpet cleaning
Your team always does a great job and are very cautious with walls and furniture around the house as they are cleaning.
Our technician, John, was great. He was very professional & thorough. We were pleased with our carpet & chair. I would highly recommend Zerorez!
A very professional, punctual, meticulous outfit, convenient easy scheduling. Our serviceman Buddy, was great!
First, Buddy was very polite and professional. He did a great job throughout the majority of the rooms he cleaned. There were issues with the service, though:
1. Several dark spots remain in the master bedroom, office and gameroom
2. I had moved my couch and chair to the middle of the living room so areas where they are normally placed could be cleaned, and they could then be moved back and the center of the room could be cleaned - he cleaned only the carpet that was currently exposed, and he did not move the couch and chair back or ask whether they should be moved back; I'm having to wait 5 days to get someone back to clean the middle of the living room where the couch and chair had been temporarily moved (poor customer service response to the issue)
3. A plant in my foyer that I received over 10 years ago was broken during the cleaning - it's still living, it's main trunk has been bent over (VERY DISAPPOINTING)
4. COST - although my family room is large, i'm certain that the area of carpet that is exposed is no more than 230 square feet, and no company (even yours) has previously counted it as 2 rooms (the large sectional cannot be moved); It was counted as 2 this time
5. COST - I may use your service again, but I will only purchase your specials; It makes no sense to pay you to do additional rooms when I could easily call another cleaning service to do rooms at their special prices. You need to make your specials available for purchase more than once per visit (e.g., 3 @ $99 + 3 @ $99).
Great service, clean carpet