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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Do away with the tipping. That was very uncomfortable being surprised by the tip question while someone is standing in front of me in my house.
clean and thorough; Caesar did a wonderful job
John was so thorough when he cleaned our rugs. He first spot treated certain areas and then he used a high powered beater brush to raise and remove embedded soil. We appreciate that he used foam blocks to lift some of our furniture off of the damp, newly cleaned rugs for better drying.
We were glad that John parked the service truck on the street to lessen the noise and the exhaust fumes in our house. And it was very nice that John covered his shoes before he entered our house.
We liked that Zerorez called to notify us that John was on his way to our place about half an hour before he arrived.
Making an appointment with the Zerorez text special offer was very easy.
I love that every time I have the carpets cleaned, my home feels clean for weeks after. The employees that come clean the carpet are always professional and friendly.
Technician made comment about oversized rooms. The rooms were both 15X13 which is not close to 400sq ft. I think he wanted a bigger tip. Tips used to not be part of the cleaning. I will go back to my other carper cleaner that doesn't try to add more expenses on.
Great customer service
Respond to the problem I called about yesterday and today so could nit recommend unless this issue is resolved. Never received a call back today as advised
The friendly and kind carpet cleaning technician that came to my home (Demarcus) was excellent. He did a wonderful job on my carpets and got stains out along with going above and beyond. I would highly recommend zerorez and him.
Easy and made the house feel cleaner. Pleased with service
Our floors took 24 hours to dry. Maybe you need more extraction.
Very helpful staff, an easy reservation process, and clean carpets too!
No residue.
Excellent customer service. The technician was professional and worked quickly and efficiently.
Tile looks brand new!
We love EVERYTHING about ZEROREZ! Highest quality work.
the service was awesome!
Zerorez staff did an excellent job and went out of their way, which was greatly appreciated. Everyone was very pleased with the results. Thank you so much!
Technician, Diamante, was so postive and told me about Zerorez service. He was attentive to details and careful with my antique furniture. I have used Zerorez service before because of no chemicals and have been impressed with the postive and pleasant technicians.
My carpets are clean, the employees are professional, and setting up the appointment was really easy.
Plainly explaining what is expected with the basic cleaning
Your technicians were polite and respectful! And our chairs and couches look amazing!
The cleanliness and professionalism of the staff. Jacob was wonderful
Professional and the carpet looks great!
My carpet looks great. A very professional, mannerisms young man did a wonderful job.
Good job.
Good people
I have a dent in my metal door. Someone came and took a picture of it- commented it was very small as if it was no big deal. I don’t appreciate paying over $300 and then having a dent in my front door. No one ever called back as I was told would happen. Every time I call they say they will call me back. Very poor professionalism and I will seek another company.
Your technician was fast, friendly, and efficient. My carpet looked like it did the day we moved in aside from the stains that were a little more permanent. Amazing service!
Carpets always look new after cleaning and for weeks afterwards and with two large dogs, that's saying alot.
Carpet looks good, technician was professional, personable and punctual
Get a better receptionist. The girl I spoke with acted like I was lying about the spots on our carpet having come back and the tech telling me he would come back free of charge if they did. I had to ask for a manager, and then it took 10 days for anyone to call me back. I'd actually given up thinking no one would, and I just needed to post my complaint on social media or contact the BBB. Someone finally did call me back though, and I was told the tech would return, free of charge, just as he had said he would, to treat the spots again. So I have mixed feelings about using your company again after being treated so poorly.