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based on 84450 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient and friendly
I had my bathroom shower tile and grout finish. It doesn’t look much better
Great Job! Thank you!
Our tech was helpful with questions I had and he did a great good .
The cleaning was very good and the carpet looked better.
We paid for the Whole House Protectant, but I am not sure how it was applied.
When the technician finished cleaning with the machine, he packed up and left.
Nothing was sprayed on and nothing was said about it at the end.
Hence it would be good to follow up on that, as it was a $90 fee.
Otherwise, the tech arrived about 25 minutes out of the 10 to 12 window. I did receive a phone call at 11:45 that he would be there around 12:15. I know this is a tough call, but if there was someway to estimate "he will be there close to 12", then I could have gotten more errands done.
Lastly, it seems like he received quite a few phone calls, i.e. he was on the phone quite a bit.
This may have been work related, I do not know. If so, then fine. If not, then it's personal time on my dime. I had a lot to do that day before going to work.
Again, the result was good and the tech is was professional.
The carpets were very clean & done in a timely manner.
The tile service left my house smelling fresh and clean.
Joshua did a outstanding job.
Kieth was extremely professional and did a great job on my carpets. He did better than I expected with ten year old carpets he made them look almost new again. You have gained a customer for life. I have never had a service do as great a half Zerorez.
The technician was wonderful! Very professional and did an amazing job!!!
Prompt, thorough, friendly and courteous. Love that there was a coupon to apply to the service.
No use of chemicals
How well it cleans our carpet after 3 years. (Wow!) And the technician was very detailed and helpful showing me part after cleaning and how it looked before cleaning. Great job! Thanks to Good Morning Texas for the referral.
Jeremy Campbell was awesome. Addressing all of my neurotic wife's concerns and very accommodating with our pet situation.
My tech came way earlier than I expected without the 30 min call. I knew he would likely be early but had to leave work as no call was made to me that he was 30 minutes out. Price changed but they did honor the original quote. Also his tool broke and had to wait for a replacement. The hose kept my door open in 100 degree weather while he waited the entire time for the replacement.
Product and customer service
Excellent ! Very professional and on time
Hi! Great service, my carpets look brand new! Javier did an amazing job. He was on time even a little early, walked me through the process, answered all my questions, was very polite and extremely careful inside the house. He worked very efficiently, was done quickly but yet did a very good job. Five stars service and technician. hope he gets a raise because of the outstanding service he provides.
The technician, Terrell, was courteous, knowledgeable about the cleaning treatments and professional. He did an excellent job. We were satisfied with Zerorez services.
Safe products and excellent service
My area rug looks no cleaner at all
The entire process was great.
I booked five weeks ahead of time and requested first appointment of the day as this was a whole house move out carpet clean. I was assured that that was possible. Three days ahead of the appointment I received notification that the technician would arrive between 10 and 12. I called to remind them that we were to be the first of the day and were told that 10am was the earliest in my area. The representative assured me that the tech would be there atv10 and be done by noon. There was no furniture to move. The technician showed up at 1130 and was still cleaning at 1:30. We were moving out of the city and needed to be on the road early. I was not satisfied with the responses or problem solving. The tech did a good job but had to drive an hour from his “first” appointment of the day. Not at all happy with customer service and will never use your services again or recommend you to anyone.
My technician was excellent. On time, explained everything, worked efficiently and was a good representative for the company.
According to our client, the tech was extremely helpful, polite and great at their job! Carpet Exchange will be sure to use you again in the future and refer you to our clients!
No toxic chemicals used in the Zerorez cleaning process.
Great oet treatnent my floors are great
Carpets and rugs are clean, soft and dry quickly. Staff are professional and friendly and the process takes very little time. It’s easy to schedule and the staff communicate when they are on their way. Have used Zerorez for over 20 years in three different cities in the US and the service is consistent across the board.
Less chemicals than the competition. Works well, couch got much cleaner. Technician was great, answered all my questions.
The technician was amazing. I just don't think that my carpets seemed clean. They, especially the stairs looked the same. It also feels a little crunchy.