Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83420 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 30, 2022 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a good job.

Report a concern   April 30, 2022 — Rated 10 out of 10 by Patricia Mauro Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that the company does not use harsh chemicals so the carpets are very fresh and clean. The technicians are always very nice and explain everything.

Report a concern   April 30, 2022 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional Associates. Deep cleaning and drying time. Friendly staff!

Report a concern   April 30, 2022 — Rated 10 out of 10 by Lacy Zihlman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We love the fact no chemicals are used and the service is always friendly

Report a concern   April 30, 2022 — Rated 10 out of 10 by Lisa Hodges Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul did a great job! He was very personable and professional. Thank you!

Report a concern   April 30, 2022 — Rated 10 out of 10 by Teresa Bowman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet and rugs are not soaked, drying is faster. The gentleman that arrived was very professional and used plastic covers in the wall corners to protect. It’s pricey but I love the work they do.

Report a concern   April 30, 2022 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service, workers, products.

Report a concern   April 29, 2022 — Rated 10 out of 10 by April Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are environmentally friendly and the service is topnotch!

Report a concern   April 29, 2022 — Rated 10 out of 10 by Jerry Heggins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable and kind. They did a wonderful job on our carpet.

Report a concern   April 29, 2022 — Rated 10 out of 10 by Beverly Barragan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was so clean and the work was done very efficiently!!

Report a concern   April 29, 2022 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy did a great job! He was super friendly, attentive to our questions, and very professional as well.

Report a concern   April 29, 2022 — Rated 9 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best customer service and awesome outcome!

Report a concern   April 29, 2022 — Rated 10 out of 10 by B.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything

Report a concern   April 28, 2022 — Rated 10 out of 10 by Carol Poticha Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals left behind!

Report a concern   April 28, 2022 — Rated 3 out of 10 by C.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

5 hours late. Tech nickel and dimed me and kept commenting on how worn and dirty my carpet was. Told me even though my carpet is only two years old it would need replaced in 2 months. Because my bathroom was odd shaped he made an assumption it was more than 75 sq feet (because his phone wouldn’t measure it) and charged more. I can guarantee it’s not more than 75 sq feet but did not feel like arguing. I’m a recurring customer but will probably not use going forward.

Report a concern   April 28, 2022 — Rated 10 out of 10 by V.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby was great!! He communicated when he arrived on site, went over the charges, and called when he completed the work. We had some issues getting into the home and Bobby did everything he could to get in and was successfully. Thank you for such great service. 10++++

Report a concern   April 28, 2022 — Rated 10 out of 10 by Devin Barge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough and effective process, tech was very knowledgeable and able to clearly explain why the process works.

Report a concern   April 28, 2022 — Rated 0 out of 10 by K.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Employees asked me for a cash tip as they were leaving which is very unprofessional. I had a poor experience prior and asked for the cleaning rep to not come back, however, this person came back.

Report a concern   April 28, 2022 — Rated 8 out of 10 by D.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

Drying time. Would like a fan to help dry as other rooms are being cleaned

Report a concern   April 28, 2022 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are professional and very communicative.

Report a concern   April 28, 2022 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are professional and very communicative.

Report a concern   April 28, 2022 — Rated 10 out of 10 by F.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great

Report a concern   April 28, 2022 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and friendly staff

Report a concern   April 28, 2022 — Rated 3 out of 10 by K.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I called to let them know right after the cleaning my carpets the house smells like pet urine after paying an additional $180 for odorizing. This makes no sense at all. I’ve had the carpets cleaned before by your company and it didn’t smell the same. Smelled great for at least a couple weeks. Something isn’t right.

During my call I was basically told that I signed an agreement that said there was no guarantee. Poor customer service to leave a client hanging on after spending $500 in cleaning services. I could have gone to anyone and paid half the price and had them odorize. Very disappointed and unfortunately will not use your services again.

First name removed

Report a concern   April 28, 2022 — Rated 10 out of 10 by Ricky Herrera Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used you all several times and I’m always satisfied. I like that fact that the carpet dries fast and to the biggest part gets the carpet nice and clean.

Eric the technician seems to be thorough but he doesn’t pretreat if that’s even done anymore.
I feel bad given anyone a bad review but I’m just going with past experiences.
All in all the second time around for the job done.
Thank you.

Report a concern   April 28, 2022 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   April 27, 2022 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough, excellent customer service. Cost effective.

Report a concern   April 27, 2022 — Rated 9 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning service

Report a concern   April 27, 2022 — Rated 10 out of 10 by Patty Cox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and reasonable!

Report a concern   April 27, 2022 — Rated 2 out of 10 by B.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the last guy left one of my rooms started smelling like wet dog within an hour or so and has continued to smell worse. My dog was gone all day getting a bath, etc. so nothing new has been done to the carpet so far as all of the CYA legal forms are concerned. I definitely feel like it was a rip off.


Privacy Policy