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based on 84450 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Consistent quality
I was charged higher than what we agreed on before. I was told and confirmed (by supervisor over phone) that I would be given two coupons; they applied only one after the task was complete. Quality of work is not good. I had only one spot in the whole house- that didn't come out.
Usually Zerorez does a fantastic job. However, we were a little disappointed this time. Our fellowship hall and kitchen floor did not look much different than it did before it was cleaned.
The thing i like most about your products is that they work! I was closing on my home in 2 days when I found a red stain on my carpet from some fabric I had stored under my bed. It was more of a red tint, but still problematic. Thank goodness for Spencer! He went to work and got just the right blend of products on the carpet and the stain totally disappeared! Not only did I not want the expense of replacing the carpet, but with everything left to do, I did not have the time to do so. I am so thankful for Spencer and Zerorez!
He was on time very thorough did his job well
Both times I have had yur service my rugs look really clean. I like the fact that you use water and steam and not soap.
They are awesome! Loving the way my carpet feels like new!
I have used your service for years. I was charged extra for our living room today its about 260 feet however the other two rooms were both under 200 feet. Plus the environmental fee is an added charge.
Quality of service and value for the price.
Knowledge, professional, honest and on time.
Professional and friendly
Price was reasonable and technician was great. Professional, friendly and took pride in his work.
The technician was very nice and professional. The 6 does not have anything to do with him. However, I expected a better result. Our carpets are only 5 years old with not many stains at all and pretty much they all came back. Our carpets stunk afterwards like pets and we even paid $120 extra for the enzyme stuff he recommended. We also booked during the rangers free ticket promotion and had the work done the same week per the promotion and we did not receive any free tickets. Would not use your company again.
He call and let me know when he would be here and he was on time, did a good job , satisfied customer
Carpets are very clean looking. Love the way they look. Just love them. But the room where the dog had messed is still full of odor. The stains are gone but still very stinky. Zerorez was no help here.
I stated in my on line appt and explained what I needed. Then when tech got here it was about $400 more than estimate. And cat smell still present
Always curteous
Many add-ons.
Promo of $99 for 3 rooms. We had 2 rooms plus $25 for 2 very small closets, fuel charge, disposal charge.
Seems 2 closets would equal a bedroom.
Randy the cleaner was very good.
Both technicians were excellent. Thank you. The scheduling just got very messy because I had two appointments and it made things more complicated than they probably should have been. Thanks.
Very clean, very thorough. Our service tech was very good!
excellent customer service by your technician
Your compnay did a great job in cleaning some of the toughest stains in my carpet.
Our service guy was excellent
John was very honest with us about one of our area carpets. It was heavily soiled by pet urine. It had been clean prior with a rug doctor with a pet solution before it went into storage for two years. Obviously, the urine smell came back stronger than ever. He said he could take it into the factory and have it washed multiple times but it would cost far more than what the carpet was valued. We decided that it was probably best to throw it out and buy a new one.
He was able to clean another area carpet for us as well as the couch, recliners, and dining room chairs. We really loved him!
Love it
Very good service and very friendly technicians! Keith and Carlos were knowledgeable and thorough!
I'm a repeat offender when it comes to Xerorez. I've been using the company since 2016 when I lived in Austin, Texas. So when I relocated to Fort Worth in 2020 I knew who I wanted to clean my home. And I must admit the DFW team is just as good as the ATX crew. I've scheduled carpet and grout services with the DFW team and pleased everytine. Just be patient if the driver is 30 minutes behind; they can't prevent traffic woes. And you'll be satisfied with the work once completed.
Great service! Thanks so much. Our carpet looks fantastic
Great communication, response time, and cleaning
Really great job cleaning white carpets, especially in high traffic areas and friendly technician.