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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really would not use another company, I do not believe. C. J. did a very fine job and I believe that he cared what he was doing. He was polite and also congenial and enthusiastic about his company and I am, as well. I appreciate your environmental concerns.
There were two Persian type throws that he would not clean. The carpets, I do not believe are that valuable, so I was disappointed that they were not cleaned. Otherwise, all was excellent.
I am very handicapped and one of my throws is still rolled up. It is the large one and I have worrisome thoughts about what to do with it. One I could handle and I am using it but the other, I cannot handle and the person who helped me vacuum before he came, does not want to put it back over the clean carpet, so I must find someone else to do it.
I think everything went well.
I thought the house would have some sort of fresh clean smell but it didnt have any smell at all.
No chemical cleaning. Quick service always professional
Always a great clean and great customer service - the call center rep kept me informed of my arrival tech - and my tech was very respectful, polite, kind and did a fantastic job.
Tech was polite and efficient. I love that my floors / furniture dry so quickly and feel so good.
Great as usual!
Very thorough job completed in a timely manner by a professional technician named Keith.
Very Professional Tech!! Explained everything. Didn't try to push products down your throat that you needed more. Very quick and thorough!
The TECHNICIAN WAS VERY PROFESSIONAL !!
Randy did excellent work. told each step asked for our feed back franchisee material
Good job. Very efficient.
Fabian did an amazing job on our 20 year old carpet. He was professional and quick. We are very happy.
Easy to set appointment and cleaning time is quick. Most of my service guys have been great. Dexter did a good job!
I like every. Mostly the friendliness and sheer knowledge of your technicians.
You are on time. Professional. Explain. Up front and the results are great
Very Courteous person that came to my home.
Very efficient and friendly. Carpets look awesome!
Your employee was very thorough very courteous and very professional.
The carpet had stains in two places after cleaning, requiring a return visit to remove them. The carpet protectant was sprayed so heavily you could not push the vacuum cleaner forward when vacuuming. It had/has to be pulled backward. Multiple calls requesting to speak with a manager were not returned. In frustration, a stop payment was instituted on the check rendered for payment. We now will not recommend Zerorez and have no interest in further service or damage to our carpet.
Technician is hands on, explains the service you’re receiving.
house spotless clean and fresh smelling. stains gone from carpet
Professional, quality, knowledgeable
Amazingly clean. Didn't realize that my carpet was that color.
The service is great, the technician was on time, friendly, professional, and did a great job. It just didn't quite get the smell out like I was hoping it would. But I'm dealing with pet odors so I understand it's a tough thing to tackle.
You provided great service as always from for a repeat customer.
No chemicals! Safe for pets and children!
Availability. Promptness. Communication. I'm waiting to see how the rugs are that went to 'the factory" for cleaning for a final assessment.
The price you gave me over the phone was $394.oo but after the work was completed the price was $ 697.13. Name removed
Job not finished
I've used many carpet cleaners but never very satisfied with their work. First time using Zerorez and I was 100% satisfied with the end results!! My carpet looked brand new, smelled fresh and it dried quickly. Also, the young man (Jessie FW location) who did the work was knowledgeable, polite and friendly. Those other carpet cleaners will never hear from me again!!!