What our clients think of us!

Prior to the appointment, I verified through the Zerorez receptionist that closets were included in the carpet cleaning quote. I was still up charged for closet floor cleaning. There are two closets in the bedroom that was cleaned I expected that the smaller closet floor would have been considered part of the room.

Additionally, there is a very small area off carpet between the two bedrooms that were cleaned which was considered by the tech as a hall. I was also up charged for that. The bedrooms that were cleaned are both full of furniture with just walkways exposed for cleaning however, this tiny strip of carpet between the rooms was not included in the price. This is the second time I have used Zerorez in Texas and both times I was up charged for different things. My previous experience with Zerorez in North Florida was far superior. So much so that I referred them out to several friends and family members in that area and they all used them multiple times a year. At this point, I can not refer this franchise to anyone here. I will look elsewhere for my next carpet cleaning or tile cleaning. Question; does the technician get more money for up selling or adding cost to the original quote? It absolutely seems that way with this franchise. N

Price negotiation is a complete scam, service tech did not perform agreed service. called to discuss with management after on hold for 15-20 minutes and was informed i would be given a $50.00 credit on next service. Business model is not good for consumers.

Technician did a poor job and did it so fast unlike previous staff. When asked I will pay from my phone, he refused to leave my media room and waited there. It made me feel unsafe. That made me feel unsafe…he was asking for cash as tip for such a bad job.

Dexter was considerate and hard working. He left my house clean and in order. Great job!!

The carpet looks wonderful and I like the fact that chemicals were not used.

Professional and timely

The service techs were so polite & eager to
Do a great job. They absolutely did. 5 star quality!!!!

Based on the age of the carpet, and amount that had to be cleaned, I had low expectations. the Zerorez cleaning did not even meet those low expectations. 1). In most rooms, there were lines in the carpet left by the alternate pushing and pulling of the cleaning wand. Using my vacuum cleaner did not help. I had to rake the carpet to get it back to a consistent smoothness. 2) in the family room, where the carpet was especially dirty, when done, you could see clear lines where the wand cleaned, and where the wand left stain in the carpet.

Overall I was not pleased with the results.

Name removed
3904 Laurel LN
Bedford Tx 76021
Phone number removed

The technician was very knowledgeable and efficient. My carpet looked so nice after the cleaning.

Good customer service and technicians arrived ahead of schedule and did a good job.

Great customer service and the carpets look fabulous!

On time, no mess. Cleaning took care of traffic areas better than I expected.

The technician was great and he did a great job!!

The two guys were very professional, carpets and furniture look great.

Your workers were great but your prices, particularly for pet stains, smells/smells in carpets is outrageous!

Did an excellent job cleaning my carpet. Technicians were very polite and professional.

I like the cleaning process, works well. Technician was on time and worked quickly.

Great customer service and the technicians are always on time and polite.

Technician was very professional and did a great job.👍👍👍

Excellent service and prompt scheduling. Charles did a fantastic job!

The technician I had was Keith. He was very polite. He explained everything he was going to do and showed it to me when complete so I could give a thumbs up. One rug had a tough stain and he went back and got that spot out beautifully. He was prompt and efficient while here. I really was happy with the service.

I recently got my air ducts cleaned out along with my carpets cleaned. Javier was my carpet technician and Joseph was my air duct technician. Both were very friendly and professional. They did a great job and answered my questions when I had them.

Your man was I formative and very helpful fixing a mess the previous carpet cleaner left! Not your company.
ALBERTO GAMERO explained how he would work to remove the black marks, and he DID!
I also appreciate that there are no harsh chemicals. My house did not smell 'chemically' after the cleaning.
Thank you

I have used Zerorez multiple times. They have never disappointed me. My rugs are rejuvenated after each service. Their technicians are professional and friendly.

Clean and easy!

Looks much better. I had hoped it would look like it did when it was brand new, but maybe the fibers got frayed or tangled beyond going back to its silky luster. The stair carpet is fantastic! Just as good as when it was new

Carpet was not cleaned well. Some spots still remained even though I have stain proof carpet. When I asked the tech to go over again the spots came out. It seems going over one time does not clean adequately. The pet service odor cleaning removal did not work at all. Carpet still smelled of urine and was a waste of money. I even tipped the tech $30 cash to do it again but it stilled smells. This is the 3rd time I have used zero rez and was disappointed. I would like a refund at the bare minimum for the pet service charges and 3 rooms that were not cleaned well. I did a better job with my urine stain remover and carpet shampooer. So I know that this was not an unfixable problem.

Punctual, quick and easy service and payment process, very courteous and respectful technician. Tech also troubleshooting of equipment and diligence to get the job finished was great.

Your crew was on time, courteous and efficient. When they were done the carpet looked great. I couldn't ask for more.

Zerorez did a good job for us and was professional. I gave. Ab 8 rating which is very good. 9 and 10 are reserved for those select few businesses that truly go above and beyond.