Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83418 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2022 — Rated 10 out of 10 by patrick tullo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great and the carpets looked very, very good afterwards.

Report a concern   May 7, 2022 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals! Upfront pricing and no hard sell for add-ons. Friendly, efficient technicians.

Report a concern   May 7, 2022 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Value. Promptness. Courteous service workers

Report a concern   May 7, 2022 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and quality job

Report a concern   May 7, 2022 — Rated 10 out of 10 by Sheila Otten Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul did a great job. He is very pleasant and knowledgeable. Everything looks bright and fresh. I have used your company multiple times and will continue to do so. Thanks!

Report a concern   May 6, 2022 — Rated 0 out of 10 by G.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I spent almost $3000 to clean my house floors (tiles/hardwood/carpet). I have house cleaning ladies who comes to clean the house every 2 weeks at a fraction of the cost I spent on Zerorez yesterday. However, after seeing what your one crew person did cleaning up my floors, I can honestly tell you that my house cleaning crew are better in cleaning up the floors. There were too many to count spots left on the floors (especially on hardwood), which I could simply wipe off with a wet tissue paper. So, I am not certain what your definition of 'clean' is. I should have just done the carpet cleaning with your company, then I would still think the name Zerorez as a good company. I will tell all my friends NEVER to use Zerorez for the hardwood/tile cleaning. True Waste!!!

Report a concern   May 6, 2022 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great. Alberto did a terrific job .

Report a concern   May 6, 2022 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like that there's not a soap residue left in the carpet.

Report a concern   May 6, 2022 — Rated 10 out of 10 by Becky Query Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional team and got the job done as stated.

Report a concern   May 6, 2022 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was great and very informative about the whole process!

Report a concern   May 6, 2022 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did an excellent job of cleaning carpets, especially in high traffic areas.

Report a concern   May 6, 2022 — Rated 9 out of 10 by David Long Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javier was professional, courteous and did a great job!

Report a concern   May 6, 2022 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Work is good but price is very high

Report a concern   May 6, 2022 — Rated 10 out of 10 by Tracey McClure Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith did an amazing job!! He was on-time and was very thorough. He took his time to explain the process with me and he answered each of my questions.

Report a concern   May 6, 2022 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!

Report a concern   May 6, 2022 — Rated 9 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech always does a good job and carpets are very clean. Plus on time service.

Report a concern   May 6, 2022 — Rated 10 out of 10 by Jose Henriquez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is the best solution for cleaning your carpet.

Report a concern   May 6, 2022 — Rated 10 out of 10 by P.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I feel safe for my baby, who’s always on the carpet, knowing there are no harsh chemicals that could set off her eczema.

Report a concern   May 6, 2022 — Rated 10 out of 10 by Kay Doyle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used them twice in two different houses and they do an amazing job!! My carpet looks like brand new and the stains don't come back.

Report a concern   May 6, 2022 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job

Report a concern   May 5, 2022 — Rated 10 out of 10 by mildred Chrisman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician is so knowledgeable! He understands your problem and knows how to fix it!

Report a concern   May 5, 2022 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work and our technician was punctual and courteous.

Report a concern   May 5, 2022 — Rated 10 out of 10 by Randall Sowa Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was a true professional in all regards. He was prompt and hard working. Most respectful and capable.

Report a concern   May 5, 2022 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy our technician was the best! He cleaned carpets that we were afraid were too far gone. Plus he was great fun to talk to!

Report a concern   May 5, 2022 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s everything you advertise

Report a concern   May 5, 2022 — Rated 10 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very thorough and worked extra hard to get out stains out // prior to moving out of our home.

Report a concern   May 5, 2022 — Rated 10 out of 10 by Robert Drake Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaner picks up any and all dirt, grease, whatever is trapped in the carpet is gone once they have completed the carpet cleaning. Gentlemen performing carpet cleaning was professional, friendly, fun to communicate with and courteous. Great overall experience. Always enjoy the cleaning of our carpet by Zerorez.

Report a concern   May 5, 2022 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt rogession service. Excellent wirk

Report a concern   May 5, 2022 — Rated 7 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Get a better receptionist. The girl I spoke with acted like I was lying about the spots on our carpet having come back and the tech telling me he would come back free of charge if they did. I had to ask for a manager, and then it took 10 days for anyone to call me back. I'd actually given up thinking no one would, and I just needed to post my complaint on social media or contact the BBB. Someone finally did call me back though, and I was told the tech would return, free of charge, just as he had said he would, to treat the spots again. So I have mixed feelings about using your company again after being treated so poorly.

Report a concern   May 5, 2022 — Rated 8 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Do away with the tipping. That was very uncomfortable being surprised by the tip question while someone is standing in front of me in my house.


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