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based on 83418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very happy
You have impeccable service well pleased how clean my sofa and loveseat looked very bright and clean and the technician very efficient and professional
Quality work
No chemicals
Technician was great! He went above and beyond helping with stains and recommendations for the future.
I have been using Zeroez for several years and highly recommend. Best carpet cleaners i have ever used.
The technician, Javier, provided a thorough discussion of what to expect in the cleaning process and addressing specific problem areas.
On time, no bad smells, clean carpets
Fast and well done. My carpet is over 13 years old and while it did not look brand new again because it is almost white (previous owner nonsense), It looks really good. thanks!
He did a great job. Just had to make sure to share with how to best help us.
On time, efficient, informative and very friendly and helpful!
The tech was very knowledgeable and nice. He knew all about carpet cleaning, pet stains, and cleaning Persian rugs. We had an issue with our first appointment but Zerorez was quick to make it right and I appreciate that. My parent's carpet looks and feels 10x better.
Good job!!
Technician was efficient, knowledgeable & friendly!
Good service. Clean carpet. No residue.
the carpet stays clean and does not start getting dingy after a few weeks as other clean9ing methods do.
Our tech, Jessie, was amazing. I had spots on my carpet from recent construction I thought would never come out. My carpets are 3 years old, builders grade, and they look amazing. Like brand new. I’ve used Zerorez several times before, always pleased, but this time I’m over the top. Thank you so much.
Technician was great and very knowledgeable!
professional, courteous, prompt, efficient, friendly, thorough, no chemicals.
The carpet was stiff after it dried. One of the rooms took 24hrs to completely dry and the others were still damp when we went to bed. The guys seemed to be doing a good job, but I don't know why it didn't seem to clean as well as in the past.
Your staff person was very personable and the lemon fragrance made the house smell so good!
Prompt, thorough, didn’t recommend anything I didn’t need. Cleaned well, totally pleased👏
Your policy states if you’re unhappy for any reason. I asked them to come back for a small area, offering to wait until a tech was in the area, and was told I’d have to spend 300$ on flash treatment to get them back out. What! I was told I “declined” such treatment. No, I told a tech I couldn’t afford flash and he said “oh that’s okay we have topical!” Which I gladly agreed and paid to. I understand it still might not be perfect and the policy could only be used once, yet still emphatically denied without additional 300$ after already paying 200$. Awful. So so disappointing. I’ve never gotten this service before and was really excited. Tech was excellent too and this review doesn’t reflect his service.
Professional friendly staff.
The products and service were great. Had some trouble with the scheduler,, but they made it work.
I emailed the company after Roberto left. We told him the rugs were soaking wet and hard wood oak floors were underneath. He did not attempt to remove the water from our floors as requested. He said in 4 to 6 hours they would be dry. We have recruited fans and tried to dry them out. In my email, I stated it was imperative a manager call me. No one has and at 4 to 5 yesterday no one answered your company’s phone. What’s that about? So sorry we chose your company. I’d like to speak to your owner but based on our experience,I bet he won’t contact me.
Once the carpet dry, you can still see that it is clean. Amazing what non-chemical can do.
The team was informative and accommodating!
Tech was awsome!
My rugs and tile look almost brand new after Zerorez has been in my home. Your personal work very hard and provide great service. Very polite and respectful.