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based on 84447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look streaked which makes me question the effectiveness of the cleaning. BUT worse than that was the carpet cleaner said the final bill was $150.00 and when questioned to see the invoice changed his story to the total being $111.00. Then, he joked he wouldn't be "getting a tip."
Really, his behavior was bullying and intimidating. It's frustrating men feel it's so easy to take advantage of single women.
I'll be sure to let my friends know and the Christian radio station (94.9 KLTY) in which I heard your advertisement.
Very friendly and professional service! Our rug and couch came clean as we were watching, so satisfying!
Easy to schedule (and reschedule when needed!); very friendly and efficient staff; most importantly our carpets are clean, even the a few very difficult stained areas. This is our third time using Zerorez. We're a committed customer who will only be using this service in the future.
One other note...our technician for this visit, Jeremy, was fantastic! Thank you for sending him. We'll request him again in the future!
Cleaning job was extremely well done!! Technician was friendly, well-mannered, on time, & efficient.
Or carpets needed to be cleaned
Your Tecnician did. Very good Job
And we like your products
Tristan did an excellent job. Extremely professional and knowledgeable. He answered all of our questions. We could not be more happier with the service provided. We have other rooms to get done on a later date and if we could have Tristan back to do these room would be great.
Excellent customer service and results - plan to have your company help us on other items too
You offered 3 rooms for $99. But to treat a few pet stains that price increased by over 3x minimum. And it did not completely treat one of the stains. I will try someone else next time and not recommend you. Sorry.
Clean. Quick
Their techecnitians are very proper very professional and definitely my carpet looks great
I highly recommend it this company
I’m very happy with their service.
Professional
When you say your going to “Clean” the carpets, then do that. Don’t try to BS the customer into trying to upsell something that have you here to do. I had to still steam clean areas that I paid you all to do. I told the gentleman the areas that were a concern, instead of making 1 pass over it, he should have made more over the areas to make sure. I would recommend you do what you have been paid to do.
Don’t honestly being Nicole and dined to death!
The price started at 99.00 and went to 300.00!
I’m light of inflation and the Democratic bs!
I don’t like the dishonesty. No I will not refer your
Company again!
always try to do a perfect job
Got all the spots removed from my carpet and my engineered hardwood floors looked brand new
There is no other carpet and upholstery cleaner I will ever use.
Friendly and reliable technician:)
Great system!!!
My true test is how the carpet feels to my bare feet!
The carpet was more plush besides coming out so clean!
I will definitely use zerorez again !!
Instead of replacing my carpet I can keep it a while longer because of the wonderful system you have.
The price I was quoted on the phone was not what I was charged. My husband was the person who paid, and he did not know what the original quote was. Please refund the difference. I was quoted 248.00 before tax. My husband paid 370.00. That is a huge difference from what I was quoted. I will not use your company again for anything unless I get a refund. I will also let people know of the bad experience that we had. I have used your company several times in the past so you will be losing a regular customer.
Great Results. Professional and courteous service.
The associate who cleaned the carpet was very nice. We let the carpets dry for a few days but they still look wet and not as clean as we hoped.
Our technician, Tyrell, was on time, polite, efficient and thorough. He was very careful and paid special attention to the areas I pointed out as concerns. Our carpets look great! If all of their employees are as service-oriented and conscientious as Tyrell, then I have no hesitation in recommending Zerorez to everyone!
Your service people are professional and Always on time.... The product is what you say it is- clean, fresh every time.
I loved how clean my carpets looked. Carlos is very knowledgeable and helpful. Thank you for sending him.
Service was great
Stains were not removed totally and that would only happen if carpet was disinfected for extra cost.
Isis did a fantastic job! Super professional too.
Tech was great.
Prompt, pleasant and the carpets are clean ! No cleaning odor either!
I was thoroughly impressed with the level of responsive and professional service from beginning to end. Terry (technician) offered to come early (which helped me considerably), was polite, positive, and informative. The service was outstanding and completed in the time frame offered.
Michael Hunt was ABSOLUTELY amazing! We have never used any type of carpet cleaning before but he walked us through what he was doing the whole time. My small daughter asked him a million questions and he was so kind and friendly to her. He never acted annoyed but acted like she was special. My carpets smell amazing and they feel fresh. We have decided to do this each year because of how wonderful they feel. I will recommend Michael Hunt again to anyone that uses your company. He was professional, hard working, and thorough. He made the whole process easy.