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based on 84446 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service person was courteous, careful with my baseboards and corners, and efficient
The problems started before you even came. I signed up a week in advance for an appointment between 10 and 12noon. Then two days before I get an email saying you'll be arriving there between 1 and 3. That is not what I signed up for, it's not what the confirmation email that I received said, and it wasn't going to work for me.
I called, and after one disconnection and a long wait, I got the arrival time adjusted to 11- 1.
The technician was WONDERFUL. Very upfront, did good work, and was on time.
I would not recommend Zerorez because your commercials say that my carpets with "look and feel like new". But the technician explained that high traffic areas won't get all the way clean (I never thought of my bed room as "high traffic"!) but she worked on it.
Also, the commercials says that my carpets will be dry in just hours. Technically, I guess that was correct, but it was over 32 hours before I didn't feel the wetness and could put my furniture down, having to wait for for two days.
I didn't realize I would have to move all the furniture by myself until I made the appointment. (Does that make sense to have the senior citizen lady moving all the furniture?!)
The tech who came was wonderful. but I feel your advertising is far less than honest. I would rather have some shampoo used and get all the grime out than not get it all out. I didn't know what I was really signing up for.
She told me I could just cancel with no charge, but there I am with all my furniture moved into the living room so that we could clean the bedrooms, I have a special needs child, and who knows how long it would take me to get an appointment with someone else. I just went ahead and did it.
I was also disappointed that the "3 rooms for $99" turned into more than a $200 bill.
No, I will not recommend Zerorez. I felt that I was misled on almost every step of the way, except for the honesty of the technician.
Your technician (Carlos) was courteous and professional. He did an excellent job on our carpets. They looked like new.
Trevor was very thorough, professional and courteous - we will repeat business because of him
I really appreciate the prompt, professional and friendly service! Our furniture, mattresses and rugs look amazing! I would highly recommend Zerorez to anyone!
Excellent customer service. Easy to schedule an appt. Technicians were very courteous and knew what they were doing.
Clean non-toxic products, fast, friendly techs
On time and thorough, thank you!
Due to allergies, I like the fact that no chemicals are used in the carpet cleaning process, just alkaline water.
The worker did a great job of cleaning our stairs and area rug! He was prompt, efficient, and very courteous
The area cleaned looks absolutely wonderful as promised
Thank you. Did great.
The technician was very professional, described the process he was going to use, did so in a timely manner,
IMHO, only for carpets that are not very dirty.
We had a great experience with Zerorez. The service was timely and professional.
I can’t begin to tell you his impressed I am. The technicians are so personable and professional. Customer service is through the roof! And the results! My carpet and chair look brand new. I will never use any other company. Zerorez rocks!
I love the way my carpets look after they are cleaned by Zerorez. There has never been a time in the last 5 years that i have had a bad experience. The techs are very informative and helpful.
Isis was our technician and she was very nice. She was mindful of our cats and did an excellent job of cleaning our carpets. I would highly recommend Zerorez as the folks they employ are kind, knowledgeable and efficient. Plus the pet friendly, non-toxic products they use are a big draw for us! The carpets look great!
Came immediately to my house. Representative was awesome. His name is Spencer.
For the upcharges I was charged, the carpet still smells like urine. I am javing to replace my carpets.
good work!
You show up as advised and preform as you say.
Heard your advertisements on KLTY.
Tech did a wonderful job and was very pleasant.
So effective, no harsh chemicals, great service
Trevor did a very was good job and was very pleasant young man. Time they told us was 1 to 3 and he didn't get here till about 3:30 or 3:45.
Spencer did an excellent job. Thank you!
I like the fact that Zerorez cleans carpets without using harsh chemicals or detergents. I appreciate the technician being on time and working efficiently to complete the job. He also kept me informed of his progress and politely answered my questions.
He was on time, very polite and knowledgeable of his job. He did a great job cleaning our couch. It looks brand new again and smells wonderful. I highly recommend using this company.
good service