Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84446 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 14, 2022 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the tech that came to the house was a pro. in 8 mos. i hope to have him back

Report a concern   September 14, 2022 — Rated 0 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I only wanted a deep clean with a pet treatment. I was quoted 143.00, then it went up to 1000.00 then back to 500.00 then 300.00 & I finally agreed to 180.00. When he finished he tried to charge me over 300.00 & I said no, we agreed on 180.00. I still ended up paying 208.00. To this day I never received a final invoice. It was very unprofessional &, a little scary. I made multiple calls back to your office & was assured I'd receive a detailed final invoice because he didn't include the pet treatment on the first invoice that said unpaid balance, I paid cash & signed waivers of things I did order to start with, I never received it. You were rated high on the internet so that is why I called you. Everything was so disappointing & frustrating from the time the guy "Dexter"arrived. I would never recommend you Company to anyone. He said drying time was about 5 hours & it took 3 days. I'm a very unsatisfied customer.

Report a concern   September 14, 2022 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rug looks brand new and the technician was very knowledgeable

Report a concern   September 14, 2022 — Rated 10 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. Easy to schedule. Showed up on time. Very professional.

Report a concern   September 14, 2022 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and worked hard

Report a concern   September 14, 2022 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service.

Report a concern   September 14, 2022 — Rated 10 out of 10 by Doug Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good workmanship

Report a concern   September 14, 2022 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great as always. Only use zerorez

Report a concern   September 14, 2022 — Rated 9 out of 10 by Donna Miroddi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and Professional

Report a concern   September 14, 2022 — Rated 10 out of 10 by Berenice Arroyo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly customer service, good price, environmentally friendly

Report a concern   September 14, 2022 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, carpets were clean, tech was friendly and courteous

Report a concern   September 14, 2022 — Rated 4 out of 10 by C.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Last time it was great. This time my husband was here not me so when I got home the Grout in the bathroom didn’t look like it had really been touched. Also I have a inhome daycare which is why I get Zerorez every year for a good cleaning. There was a small spot from a pizza bite that is still there. Very disappointed this time.

Report a concern   September 14, 2022 — Rated 0 out of 10 by I.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Report a concern   September 14, 2022 — Rated 10 out of 10 by Tara Staples Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super friendly service, job was done in a timely fashion, cleaned up, made great suggestions, overall exceptional.

Report a concern   September 14, 2022 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a very nice job. Our carpets were cleaned by 9 a.m. We ran fans in each room and the AC all day (said the carpet should be dry by 2:00 pm). It was still very damp. We had five fans in the main bedroom to help dry it out and two fans each in the other rooms. When we were ready to retire for the night, the carpets were still very damp. The next morning, they were still very damp. This time we put all the fans on again and turned on the HVAC to heating and turned the temp up to 85. We left the house for several hours. When we returned, there was improvement, but still damp to walk on. Continued with the process. Not until Sunday did we feel we could begin returning everything to the rooms. (The carpets were cleaned on Friday a.m.)

Report a concern   September 14, 2022 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was the best - very professional and friendly and thorough.

Report a concern   September 13, 2022 — Rated 10 out of 10 by F.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Buddy, was very professional and did an excellent and quick clean to our carpet shampoo.

Report a concern   September 13, 2022 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was great! He did a great job, was friendly and we enjoyed talking to him!

Report a concern   September 13, 2022 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellent service and great product

Report a concern   September 13, 2022 — Rated 9 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The flexible hours of services and discounts.

Report a concern   September 13, 2022 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very happy - the carpet is definitely in better shape than it was. Slightly on the expensive side - but it is what it is.

The technician was awesome - courteous and did a great job. Couldn't be happier with his effort. Thank you!

Report a concern   September 13, 2022 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was friendly and conscientious. My rugs and carpet are clean, they dried fast, I love it!

Report a concern   September 13, 2022 — Rated 9 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really loved my carpet cleaner who came out. However, I had a BIG problem understanding the lady that answers the phone to set appointments and the dispatch guy,

Report a concern   September 13, 2022 — Rated 7 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

More specials

Report a concern   September 13, 2022 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lilk the tech , Very good

Report a concern   September 13, 2022 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech did a great job on the carpet and was very professional. Much appreciated.

Report a concern   September 13, 2022 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a fantastic job cleaning my carpets. The value was good, the Rep was concerned with my satisfaction l

Report a concern   September 13, 2022 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like your process.

Report a concern   September 13, 2022 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

all good, just do not think tip should have been asked for- NO ONE does that...

Report a concern   September 13, 2022 — Rated 10 out of 10 by Scott Kakacek Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and friendly service.
The office looks and smells great!


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