- Phone: (214) 372-5326
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based on 84448 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
they use water vs tons of chemicals
Great service with quality results! Trevor arrived 15 minutes early and did a fabulous job cleaning-up our pitiful carpet.
Dexter was very professional and went over all details before and after he started. He encouraged us to see the demo. It was a pleasure working him.
Great service. Professional. Couch looks amazing!!
Clean carpets, efficient tech
Got our nasty carpets cleaned and service man was courteous and efficient!
Friendly technician. Good work.
Problems:
1.I made an appointment last week. I called when I had not heard a time frame for my Thursday appointment. I called and the scheduler had not set me up. I asked her to slow down so I could better understand her. I guess she was angry and did not set up the appointment. The person I talked to on Wednesday found a time for me on Thursday.
2. Are your technician bonded. Are we assured that they will not steal.
3. Do the technicians have blue blocks to put under table legs, chairs, couches, etc.
A day after they had cleaned a nasty cat odor, some of the chemical seeped through the wall into the next room and soaked part of a new mattress being stored until the other room was done. Zerorez came out and skillfully cleaned the new mattress like new!
Thank you, Zerorez!
The efficiency of technician and quality of your product
Correct inaccurate comments on invoice and properly clean our carpet.
Ease of getting appointment, polite technician, nice clean carpets
The associate was great but none of the stains came out of my carpet. I could have cleaned them myself and got the same results at a fraction of the cost.
The house is clean and you do what you promise. We will call you again! Also, the associate that came over was extremely professional! Tristen = great person!
Come back and clean the carpet properly.
Very professional technician. Did an outstanding job on carpet and I would highly recommend Zerorez.
Good service. Quality work. On time. Friendly and courteous.
Not matter who comes they are thorough, kind, & professional.
Great service and my carpets look great….
My carpet looks like new again! The service was excellent, on time arrival, very professional and good value for my money. They were very thorough, took great care & protected the hardwoods and baseboards from water, dings, and damage. I will use them again, and highly recommend.
Professionalism in what the technician did and what we needed to do after the cleaning.
Friendly and helpful technician. 10 out of 10!
I scheduled a carpet cleaning for a certain date and they did not make out that day and rescheduled… also I made the appointment for a certain amount & item request and the technician shouldn’t have added other items and now my bill is more than double… I’m so disappointed! Even after talking to a Supervisor and no one was able to help.
They get the carpet cleaned
Always clean my carpets to look like new again and on time.
Very professional technician who provided all options and walked me through as the cleaning was down. Carpets look amazing! And smell so much better!
specialist was wonderful to work with and feel like you did a great job.
The technician was a nice guy, however, my boyfriend says that he pushed the upsell too much. To be fair, I believe my boyfriend was grumpy that day. I had left to pick up my daughter from school so I missed the beginning. I probably should have done a walk through before he left but I was too concerned about stepping on the wet carpet. He missed a few minor spots (near my desk and sweater nook) which I may or may not have noticed if it wasn't for my boyfriend showing me. Also when he helped my boyfriend move a wine cabinet they lifted and tilted forward and my china fell out the door. Luckily only 2 teacups were broken. I don't know why they just didn't slide it instead, like my boyfriend and I had done the day before when we moved it away from the wall because I wasn't strong enough to lift it. But, that's my fault for not removing the china from that wine cabinet. Actually a score of 6 might be too low. I'd say an 8 or 9, but I can no longer change my score on the website.
The cleaning was fine and I was satisfied with the appearance of my carpets. The tech was pleasant and did a good job. My issue was the price. I will probably utilize another company for my next cleaning. You advertise the $99 for 3 rooms which is enticing and why I chose your company but all the add ons were ridiculous. Also, I had ONE rug cleaned and it was an 8x10. It was $120 which is absolutely ridiculous. The rug wasn’t filthy just a few minor stains from foot traffic. How can you charge more than what you ask for 3 rooms?! My house is less than 2 years old and after cleaning 4 rooms and a rug I paid over $500. I previously worked in the multifamily industry and my 3 bedroom units didn’t even cost this much with stain removal/pet treatments and all.
I have used Zerorez services since moving to Plwnobthree years ago.
Last week, i called and scheduled service for Friday. The technician was very efficient and polite; the entire service didn’t take 30 minutes.
And early this week, I noticed that two areas where not as clean as I hoped (one was a spot where date honey spilled out if my suitcase and the second was a line of carpet between my bed and an area rug that gets more tracking).
So I called your office, expecting your receptionist to say something like, “No problem; we will have our technician come out and re-clean those areas.” Instead, she said,”Can you take some photos of the area?” So I dutifully took some pictures immediately after our conversation and sent them to you (I think that was Monday)…and heard nothing.
So I called yesterday (after waiting almost a week for a response) and told your receptionist that, given the poor service I had received, I would no longer use your services.