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based on 83418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have used Zerorez several times, and we’ve had an excellent experience. This time was no exception: the technician worked hard, was professional and polite. Our carpet is old, but he made it shine!
Your employees and fair prices.
Easy to schedule services online, times were in two hour windows instead of 4-6 like many companies have and they arrived right on time. Friendly and professional staff who really did a great job. I've used them for my home and office and won't use anyone else.
Clean carpet good job
The technicians were very polite and professional. The room I was most concerned about turned out great. Unfortunately, the other room still has two stains and I am disappointed about that. The services were also three times the advertised amount. I'm giving a 9 because of the technicians. I doubt I will recommend this company to anyone else due to the "bait and switch" tactics used in the advertising.
Jesse was very professional and worked very hard cleaning and protecting our carpets. Our carpets look beautiful again! I used Zerorez due to recommendations from three friends who had used them. I will recommend them to everyone from now on.
Alberto came last week to refinish our black marble floor due to some boot tracks that were left after my carpet was cleaned. Alberto did a fabulous job! I would recommend Zerorez because they have wonderful customer service and people like Alberto that take pride in their work. Thank you!
Cindy DiDio
When you cleaned my floor tiles and they dried there was a sticky film around all the baseboards and under edge of cabinets as well as streaks on the tiles which I had to them scrub off all the tiles.
Also the hose from cleaning the carpets left streaks on the hard wood floors that I had to clean up.
I was able to easily schedule my appointment online and I received several confirmations. The technician arrived promptly and conducted himself professionally. He performed the carpet cleaning and was very informative about all of the details involved.
Techs are always polite and respectful. Carpet looks amazing
Easy to schedule a cleaning. Clear pricing. Technician was very nice and professional. He did a great job with cleaning all the carpets in our house.
It’s a cleaner product than most. Our service was efficient and quick.
The tech was amazing! Great job!
On time and Randy was so sweet and friendly and answered any questions.
The tech did an excellent job of explaining the process and proceeded to quickly complete the job. Great job and I would definitely recommend!
Our carpets are cleaner than they have ever been - thanks to ZeroRez!
Very satisfied and the technician, should be commended, for his knowledge and professionalism. Thank you!!
Our tech was great. And he had a little extra challenge (snake) to deal with, so I give him 5 stars!!
Carpet was cleaned Wednesday morning. We still have dampness and carpet smells. I thought a LOT of water was being POURED on the carpet. Tech was here for almost two hours. I am concerned with the amount of water on the carpet and carpet pad....mold is growing!!!!
Jeremy was our technician. He was great. Polite, friendly and worked hard. Job was done and done well. We had furniture cleaning and the pieces look like new.
The cleaning technician was great and very polite. Disappointed that the carpet cleaning didn’t get rid of the smell / odor which was the main concern of ours.
Excellent work and very friendly
Friendly staff and ease of scheduling. Fantastic results.
Great, quick service. The tech was exceptional - super helpful and informative!
no surfactants. very professional
Lack of harsh chemicals
Joseph
He is so personable and knowledgeable. Zero Rez because of Joseph improved our lives. He is an asset to the company. Take care of him.
I’m a realtor that uses ZeroRez often. This carpet was especially challenging with stains and we got great results!
We just had our tile cleaned and it looks amazing. 17 years of cleaning myself and never done professionally.
Canceling assigned arrival time, huge hassle rearranging my schedule on a home move out date.