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based on 83411 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was courteous and prompt. Before he started he explained the process and asked if I had any areas of concerns. The cleaning itself was very fast and thorough.
Great job
Our carpet stain was very bad and the technician worked really hard to get the stains out
great job. carpets look wonderful
You have friendly, knowledgeable, and professional employees who provide excellent services.
You are reliable and perform excellent cleaning services.
You did a great job and I already suggested your company to a family member.
The representative was very good.
No chemicals to reattract dirt and leave smells. Courteous, fast and efficient. Very pleased.
I had my tile and grout cleaned and sealed. Much of the grout is still very dirty, and now sealed so I can't clean it without removing the sealant. Because the sealant was applied to all of the tile as well as grout, the tile is slick and easy to slip on if you're wearing socks. I was not made aware when I scheduled service that the tile would end up slick (not to mention that the grout would remain dirty). I have called customer service and emailed in a description and photos of what happened, and I'm waiting to hear back. I expected much more from Zerorez and I'm highly disappointed.
Technician was personable and answered all of my questions. My tile looks almost like new’
Products work!
Excellent cleaning and fast-drying. Excellent customer service and friendly, knowledgeable technicians.
Carpet cleaning at very reasonable pricing. Tile cleaning and grout sealing.
Zerorez has a great product! Their technicians know what they are doing and are very professional and friendly.
great experience
Great job with cleaning the carpet, but I wasn’t impressed with the tile cleaning. Money wasted.
The technicians were friendly and professional. I was very pleased with the service and the end result of my carpet cleaning. I wish I would have done it sooner. I will definitely use them again.
The crew was accommodating working on Sunday. They were efficient and friendly!
The technician was very professional and personable. She did a great job and carefully explained options.
I paid for a topical pet stain remover after the tech said he thought it would work. Immediately afterwards, while the carpet was wet, it looked like the carpet was clean. When it dried 3 stains showed up (1large and 2 small). I called after I got an email from Zerorez saying to call if I was not happy. I was told the warranty wasn't valid bc we had declined the more expensive treatment. I was told it would be anothero $400+ for them to clean it with 5 gals of the expensive cleaner. I said 5 gals seemed like a lot for 3 spots. He then said $250. I offered to split the cost and he said he couldn't do that and offered a 5% discount. Having already paid over $200 plus a cash tip, I said no thanks and expressed by dissatisfaction. I will not be using Zerorez again. Very disappointed.
Buck was great
very through and affordable
The technician was polite and thorough and fair. When he saw how little carpet was in a bedroom, he added the walk-in closet to that room instead of charging another room. He communicated expectations clearly.
Service Rep, Keith, was prompt and courteous. Had a few spots that he was able to treat and remove. Carpets look great! Would highly recommend.
The carpet in one bedroom is not clean. I paid for pet odor removal and the the carpets stink.
I've been using Zerorez for a few years and I'm always pleased with the job done.
The service has been going down the last few times ghat I have the carpets cleaned. Not everything is being done and seems that the staff is trying to race to get out of there asap. Never had the carpets cleaned in less than 30min. Which has happened the last 2 times.
The carpet is lighter but there was zero improvement to any stain.
I appreciated the throughness of the cleaning of my extra thick carpet. They were in and out in a speedy fashion. Definitely will use them again.
No residue and dries quickly. Our tech was knowledgeable, thoughtful and did a great job.