Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83411 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 27, 2022 — Rated 10 out of 10 by Lee Koch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

John was an incredible technician.

Report a concern   June 27, 2022 — Rated 10 out of 10 by Marvin Bechtold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The good service and less chemicals used to clean the carpet.

Report a concern   June 27, 2022 — Rated 10 out of 10 by D.P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, professionally done. Jeremy C. was great!

Report a concern   June 27, 2022 — Rated 10 out of 10 by Lori H Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable and professional technician. He did a very thorough job.

Report a concern   June 27, 2022 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduling was susper simple and the crew was punctual. They did a great job.

Report a concern   June 27, 2022 — Rated 9 out of 10 by D.B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was wonderful and did an excellent job! We were very pleased with the result as well. We did have some issues with scheduling where we were told it would be one day but then they canceled on that day. They were able to reschedule for that coming weekend before our renters moved into the house thankfully. Overall a really great company!

Report a concern   June 27, 2022 — Rated 5 out of 10 by R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Odor was not removed from the carpet

Report a concern   June 27, 2022 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet dries quickly. Technician was timely!

Report a concern   June 27, 2022 — Rated 10 out of 10 by Kent Knight Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it is just water used to clean the carpet.

Report a concern   June 27, 2022 — Rated 10 out of 10 by H.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent , affordable cleaning service ,with a pretty flexible schedule and usually is either right on time if not earlier and their techs are extremely courteous, professional and friendly

Report a concern   June 26, 2022 — Rated 10 out of 10 by Taty Marie Cranshaw Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look, smell and feel great!

Report a concern   June 26, 2022 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very respectful and hard working

Report a concern   June 26, 2022 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I feel like my floors are actually clean vs just being soaked with water

Report a concern   June 26, 2022 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly

Report a concern   June 26, 2022 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamond provided an excellent representation of service. He was very polite and did an excellent job of cleaning my carpet. The cleaning process with the high Tech wand is amazing. All your techs should have those. I will request Diamond on my next cleaning for sure!

Report a concern   June 26, 2022 — Rated 10 out of 10 by Robin Tanguay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used zero rez for 14 yrs. My carpet always looks great after it’s cleaned.

Report a concern   June 26, 2022 — Rated 10 out of 10 by Sandra Holland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was polite and explained everything in detail. Carpet came clean and smelling fresh

Report a concern   June 26, 2022 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you do not use soap in your cleaning solution.
I like the friendly people I get to talk to.
I like that the agent does not waste time chattering to me.

Report a concern   June 26, 2022 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used zerorez for at least a dozen years and would not use anyone else. My carpets continue to look like new due to this cleaning every year.

Report a concern   June 26, 2022 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don’t try to upsell. You don’t use chemicals. The carpet dries in a reasonable time. The carpet looks good when you leave. Courteous person who came.

Report a concern   June 26, 2022 — Rated 10 out of 10 by Darren Eagle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean n chemical free

Report a concern   June 26, 2022 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT work!!! Our technician Fred was punctual, professional, and very thorough. Our furniture looks like new! He exclaimed every part of the process, reviewed our invoice before starting, was very careful with our furniture, and left everything clean and neat when he was finished. We are just amazed at what a difference your upholstery cleaning has made for us. Thank you Zerorez!

Report a concern   June 26, 2022 — Rated 10 out of 10 by Sue Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a great job on our old carpet. Saved us thousand of dollars by not having to put in new carpet. Great job. Also the young man who did the carpets was wonderful, very professional and personable. So sorry I didn’t get his name

Report a concern   June 26, 2022 — Rated 8 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had our carpet cleaned on 2 different days - split the entire house between the 2 days. The first day the tech turned on the water and wasn't watching it and my husband had to yell at him to come turn off the water because it wasn't pouring out on the carpet. He did try to get as much of it out of the carpet before he began the job. Anyway that spot stayed wet for about 24 hours after the cleaning. Also I wish he would have been more careful with his hose when he pulled it down our hallway. He probably doesn't think it could affect the paint, but you really could damage the paint. Also he was on his phone some of the time while he was cleaning. Maybe he was talking to the office, maybe it was a personal call. I don't know? He was a friendly guy, but I would rather a carpet tech not be on the phone while cleaning our carpet. (He was using ear buds.) The tech on the 2nd day was Buddy. He did a great job!! Not on the phone, took his time and was paying attention to cleaning our carpet. Like i said Buddy did a great job!

Report a concern   June 26, 2022 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was on time and explained different cleaning options. He was thorough and didn’t leave a mess. Showed up in time. Thumbs up!

Report a concern   June 25, 2022 — Rated 10 out of 10 by Blessing Aguoru Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with the quality of cleaning that zerorez did. They came about 2-3hrs earlier than schedule, after calling me to confirm the change just because they had an early opening.
My carpets look almost new. I say 'almost new' because I know they are not. No one else would know that. The rooms smell better, we breath in better air and, most of, my kids can play safely on the carpet.
I would definitely recommend zerorez to my friends.
Thanks zerorez.

Report a concern   June 25, 2022 — Rated 10 out of 10 by Keith Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, carpet is excellent.

Report a concern   June 25, 2022 — Rated 5 out of 10 by Y.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was unhappy with the person you sent to perform the service. His remarks were uncalled for, he disappeared for a period, come to find out he was using my bathroom without permission. I asked about the free room and the answer he gave was sharp and he stated he could only do carpet.

Report a concern   June 25, 2022 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets stay clean longer with the Zerorez process. I also like it that it is quick and the technicians are quality individuals.

Report a concern   June 25, 2022 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job


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