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based on 83411 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The good service and less chemicals used to clean the carpet.
On time, professionally done. Jeremy C. was great!
Knowledgeable and professional technician. He did a very thorough job.
Scheduling was susper simple and the crew was punctual. They did a great job.
Our technician was wonderful and did an excellent job! We were very pleased with the result as well. We did have some issues with scheduling where we were told it would be one day but then they canceled on that day. They were able to reschedule for that coming weekend before our renters moved into the house thankfully. Overall a really great company!
Odor was not removed from the carpet
Carpet dries quickly. Technician was timely!
I like that it is just water used to clean the carpet.
Excellent , affordable cleaning service ,with a pretty flexible schedule and usually is either right on time if not earlier and their techs are extremely courteous, professional and friendly
Carpets look, smell and feel great!
Very respectful and hard working
I feel like my floors are actually clean vs just being soaked with water
Friendly
Diamond provided an excellent representation of service. He was very polite and did an excellent job of cleaning my carpet. The cleaning process with the high Tech wand is amazing. All your techs should have those. I will request Diamond on my next cleaning for sure!
I have used zero rez for 14 yrs. My carpet always looks great after it’s cleaned.
technician was polite and explained everything in detail. Carpet came clean and smelling fresh
I like that you do not use soap in your cleaning solution.
I like the friendly people I get to talk to.
I like that the agent does not waste time chattering to me.
Have used zerorez for at least a dozen years and would not use anyone else. My carpets continue to look like new due to this cleaning every year.
You don’t try to upsell. You don’t use chemicals. The carpet dries in a reasonable time. The carpet looks good when you leave. Courteous person who came.
Clean n chemical free
GREAT work!!! Our technician Fred was punctual, professional, and very thorough. Our furniture looks like new! He exclaimed every part of the process, reviewed our invoice before starting, was very careful with our furniture, and left everything clean and neat when he was finished. We are just amazed at what a difference your upholstery cleaning has made for us. Thank you Zerorez!
Zerorez did a great job on our old carpet. Saved us thousand of dollars by not having to put in new carpet. Great job. Also the young man who did the carpets was wonderful, very professional and personable. So sorry I didn’t get his name
We had our carpet cleaned on 2 different days - split the entire house between the 2 days. The first day the tech turned on the water and wasn't watching it and my husband had to yell at him to come turn off the water because it wasn't pouring out on the carpet. He did try to get as much of it out of the carpet before he began the job. Anyway that spot stayed wet for about 24 hours after the cleaning. Also I wish he would have been more careful with his hose when he pulled it down our hallway. He probably doesn't think it could affect the paint, but you really could damage the paint. Also he was on his phone some of the time while he was cleaning. Maybe he was talking to the office, maybe it was a personal call. I don't know? He was a friendly guy, but I would rather a carpet tech not be on the phone while cleaning our carpet. (He was using ear buds.) The tech on the 2nd day was Buddy. He did a great job!! Not on the phone, took his time and was paying attention to cleaning our carpet. Like i said Buddy did a great job!
Randy was on time and explained different cleaning options. He was thorough and didn’t leave a mess. Showed up in time. Thumbs up!
I was very impressed with the quality of cleaning that zerorez did. They came about 2-3hrs earlier than schedule, after calling me to confirm the change just because they had an early opening.
My carpets look almost new. I say 'almost new' because I know they are not. No one else would know that. The rooms smell better, we breath in better air and, most of, my kids can play safely on the carpet.
I would definitely recommend zerorez to my friends.
Thanks zerorez.
Great service, carpet is excellent.
I was unhappy with the person you sent to perform the service. His remarks were uncalled for, he disappeared for a period, come to find out he was using my bathroom without permission. I asked about the free room and the answer he gave was sharp and he stated he could only do carpet.
Our carpets stay clean longer with the Zerorez process. I also like it that it is quick and the technicians are quality individuals.
Did a great job

John was an incredible technician.