Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83412 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2022 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very through and answered all our questions before and during the cleaning.
I will recommend this service to my friends.

Report a concern   June 20, 2022 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who cleaned our carpet was courteous and effective. He asked me to check his work to make sure all was OK. And now the carpet looks great.

Report a concern   June 20, 2022 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was friendly and efficient!

Report a concern   June 20, 2022 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets were well cleaned. Employee was knowledgeable about cigarette smoke and pet dander.

Report a concern   June 20, 2022 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and cleaned up. He also asked me to look over the work done to make sure I was happy.

Report a concern   June 20, 2022 — Rated 10 out of 10 by Z.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is reliable & trustworthy!

Report a concern   June 20, 2022 — Rated 10 out of 10 by Amy Hansen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that came out was nice and friendly to me and my kids.

Report a concern   June 19, 2022 — Rated 10 out of 10 by Carolyn Goolsby Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always courteous and professional. Carpet looks almost like new!

Report a concern   June 19, 2022 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality service! The technicians are always so nice, professional and hardworking!

Report a concern   June 19, 2022 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, wonderful techs!

Report a concern   June 18, 2022 — Rated 10 out of 10 by Kimberly Moore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like the professionalism of your staff and the way our carpet looks and feels after it has been cleaned using the Zerorez system, We are repeat customers because of both of these reasons. It's very personal to allow someone into your home and in today's climate safety is of primary concern. I have never felt unsafe with any Zerorez employee.
I have to say that I still remember the first person who we had in our home. Buck did a great job and he was so nice! I thought no one would be able to top the job that he was able to do, but I was wrong. Dexter just cleaned our carpets and all I have to say is this young man was impressive. He was top notch for sure and I would definitely give him a five star rating. We will definitely request him for future carpet cleaning. Thank you Zerorez for being such a good company with great service, products, pricing and quality employees!!!

Report a concern   June 18, 2022 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alberto did a very good job

Report a concern   June 18, 2022 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very amiable, on time, and knew his job. My carpets look great!

Report a concern   June 18, 2022 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul and his assistant were very friendly and did a great job! My carpet looks and feels like new!

Report a concern   June 17, 2022 — Rated 10 out of 10 by Paul Weadon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very knowlegeable and friendly. He related to me about the concerns he had and suggested ways for me to keep my carpeting in good shape. A good man.

Report a concern   June 17, 2022 — Rated 10 out of 10 by Connie Morgan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly technician, very knowlegable.

Report a concern   June 17, 2022 — Rated 10 out of 10 by Donald Soll Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and efficient service

Report a concern   June 17, 2022 — Rated 10 out of 10 by Frank and Deanna Delaura Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario was awesome. Best tech we have ever had. Was very thorough, provided several cleaning options, and was totall customer service oriented. We will definitely request him going forward for3 all services.

Report a concern   June 17, 2022 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, very professional and knowledgeable technicians, and hands down the best results I’ve ever had from a carpet cleaning service. Carpet dries quickly with dramatic results. Won’t use any other carpet cleaning service.

Report a concern   June 17, 2022 — Rated 8 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Diamonte was great! Much more knowledgeable and experienced than past reps. Completely happy!

Report a concern   June 17, 2022 — Rated 10 out of 10 by Laura Wallace Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets look great. The tech, Trever, did a great job. He worked really hard and explained everything to us very well. We could not be happier. Thanks for making our house ship shape!

Report a concern   June 17, 2022 — Rated 10 out of 10 by H.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I should've taken a before picture because these carpets look INCREDIBLE in comparison to what they looked like before! I've only had the carpet cleaning service so far.

Report a concern   June 17, 2022 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good communication and good results.

Report a concern   June 17, 2022 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clear, easy to understand online pricing with great online booking. Fantastic, thorough and friendly workers. Great product, too!

Report a concern   June 17, 2022 — Rated 10 out of 10 by David Schoemaker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employees are always helpful in getting prepared for carpet and rug cleaning.

Report a concern   June 16, 2022 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaners polite. And informative

Report a concern   June 16, 2022 — Rated 10 out of 10 by E.J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

David Cardenas was absolutely awesome. There were some heavily soiled spots in our carpet and he took the extra care to treat them and did an exceptional job. He is professional and very-hard working. We will absolutely request him the next time we need our carpets cleaned. He deserves a raise!

Report a concern   June 16, 2022 — Rated 0 out of 10 by A.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician who cleaned our air ducts yesterday left our house completely dirty. While he was working, my 8 month old baby and I were out of the house. I was shocked to come home after he left and see dirt, dust, and dead bugs in multiple places on our floors and to see and feel thin layers of dust and dirt on our furniture. Because I have a baby who is on the move and crawling everywhere and putting everything in his mouth, I immediately got to work vacuuming, sweeping, and dusting up the mess.

I called your customer service line this morning hoping that you would make things right. While the customer service rep I spoke with was very kind and understanding, her manager (who I didn’t speak with directly) seemed less then helpful or caring. He or she informed the rep I spoke with that you guys had to have pictures to be able to do anything to make this right. I consider that very poor customer care. Obviously because I was more concerned about the health and safety of my child versus sticking it to your company, the only thought that crossed my mind was to clean versus taking pictures of the mess.

So, because of the initial problem of the dirt, bugs, and dust throughout my house after the air duct cleaning and how poorly I was treated by customer care, you have lost me as a customer forever, and I will absolutely not recommend your business to anyone I know. I will also leave reviews on any platform I can to warn any other potential customers about how poorly you treat your customers.

Report a concern   June 16, 2022 — Rated 10 out of 10 by Randall Martell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast , efficient and most importantly . quality job

Report a concern   June 16, 2022 — Rated 10 out of 10 by Kirk Kaps Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products worked as they were expected to and the carpets smelled fresh afterwards. The technician was very professional and great personality. Would definitely recommend.


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