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based on 84445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional and fast
Isis (spelling?) was our technician and was very aggressive and needed to be in control. She ignored my request to not yet go back to the master bedroom to access the closet, but she ignored me and replied she had to to know the distance. My wife was very embarrassed (still in bed) and it was too late as Isis was standing there at the door looking at her, so my wife told her that it was okay.
She wanted to clean there first as it might be the furthest distance and it was Zerorez standard practice. I understand that, but it meant disrupting my wife. I asked her to please make an exception. She agreed, but as she walked off she audibly “huffed” out loud in frustration.
I have more concerns about her behavior, but I will stop.
I think she did a good job and she is obviously a diligent worker who wants to do a good job. I believe she needs more awareness that others may have private personal issues to contend with requiring her flexibility. I know she is a good person and a hard worker.
The technician was very professional and efficient.
The technician was on time, thorough, and pleasant.
Your service rep (Dexter, I think) was very polite, and efficient.
Professional employee did a wonderful job. I asked about some darker stains, and sure enough he got those too!
Thank you for caring!
IMC Management Services, Inc.
Your technician, Keith, was very friendly, very nice and very thorough in cleaning our carpets, including the stains!
The use of water only for cleaning...
We jave been extremely happy each time we've used Zerorez to clean our carpets! Highly recommend them!!
waiting to see the results....
This was not a scam. I have had well know carpet cleaning companies come out, charge me fee, and only to see my carpet with dirty spots 2 days later after it dried. That is a waste of money. This has not been the case with this company. Great job Zerorez.
Much Better than services we have used before!
Very nice technician! Attention to detail!
excellent work done and so much effort to rid our carpet of pesky pet stains
Price, courteous workers
Charles Woods was great!
The carpets almost look new. Randy, our Technician, was incredibly polite, kept the work area clean at all times and simply a credit to your organization
Very organized. Tech was very careful with that big hose. Also treated some spots that I was glad to see gone.
Not all stains came out of carpet, even after targeted treatment. For cost of service, we expected stains to come out. Our technician was great though
I have used y'all for some time. Always had a thorough carpet cleaning. This time several spots remain. The main stain I pointed out still is there, less so but still noticeable.
Always a great job with Zerorez but Fred was absolutely fantastic. Personable, professional, anf thorough.
Left a lot of debris on the floor. Would have been nice if it had been vacuumed up. It was on a brand new carpet too.
Great customer service and friendly technitions. Carpet looks Fantastic!
Super friendly, very knowledgeable technician!
Zerorez is by far the best carpet cleaning business in the area. We have tried others and have always been disappointed. Zerorez has the very best technicians, they are careful, thorough and friendly. We highly recommend Zerorez!!
Superior cleaning with no residue of detergents or chemicals. My carpets have lasted longer too. Service reps are always knowledgeable, they listen, and very polite.
The carpet was really wet after it was cleaned. We had to run fans from m the time cleaning was finished to all night into the next morning to get it to dry. I have never experienced this with other cleanings Zerorez has done for us. We can usually start putting furniture back after 6-7 hours.
The carpet looks clean and the tech was professional but maybe rushed abit not making sure carpet was not soaked.
Super quick and knowledgeable
It refreshes my rug and furniture to almost new, and the work I had y'all do for my mom on her carpets thrilled her. Your staff on the phone and the technicians that come to the home are so good to work with. You were recommended to me years ago by someone whose opinion I highly value, and I have been very pleased with every service you've provided. Thank you!
Great technician and the carpet actually feels clean.
As the tech was performing the duct cleaning the smoke alarm kept getting set off until the Arlington Fire department showed up (Tech should have known how to disengage the alarm before he began the work!)
After the work was completed, the tech was not able to restart the AC unit. We had to call HVAC company to inspect. It cost us over $1300 in repairs. We were told that if the duct cleaning tech would have had the AC unit shot down properly, this could have been avoided.
The tech did a good job cleaning the ducts, however he left a messy floor behind.
Spoke with a Zerorez rep on the phone who's first reaction was to say that it was not Zerorez' fault. I had to ask for a manager before another tech was sent out to verify.
The carpet cleaning was good. Nice experience with Alberto. He did a fine job.