- Phone: (214) 372-5326
- Visit Website
based on 83401 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
At this point we are extremely disappointed in the results of the service we got yesterday. We spent over $900 to have the carpets cleaned (should have only been the $99 originally), but wife went with the technician's recommendations about the extra stain and odor removal for the pet stains. She had to go back to work, so by the time she returned the technician had already completed the job and left the premises. She followed the aftercare instructions to a "T" and did not walk on the carpet and put the air at the correct temperature. When she returned to the house today, she said the carpets look worse than when you began. There are large stains all over one room. I'm not sure what has happened, but someone needs to come out and fix this! At almost $1000, these carpets should look almost brand new!!! If you can't fix it then we NEED a refund!! I'm in the military and move all the time, so after 22 moves, this is the worst my carpets have EVER looked after a cleaning and over twice the price that we have EVER paid. I feel like you took advantage of her/us and price gouged us. You came highly recommended, but I know I won't give you any referrals after this.
I need someone to follow up with us about this matter! I'm currently deployed so my service is spotty, but I need a call ASAP (leave a message at the least). I am including my wife on this email as well and will give her info as well, just in case. (Anna Last name removed Phone number removed).
Disappointed Customer,
Name removed
Phone number removed
Pet stains came right up with the pet treatment. Carpets looked brand new after the service was finished.
great service
I thought the did a good job
Great job cleaning up stains from cat throw up.
The add on fees for station treatment and such really should be advertised in advance. As it is, every time I've used Zerorez, there's always the extra in order to get the top line treatment. I am always please with your workers, and the service provided is great mind you. But when the extras come up to potentially $75 per sq ft of stain, that can really add up. Advertising that in advance could help prepare your customers for what they're really getting into. A service that i expected to be $450ish wound up costing nearly $700. That's a lot of money for some of us who have to budget carefully for this sort of thing.
The lady showed up and did a fantastic job.
Worked very well. The service man was very friendly and honest in the cleaning supplies
good job
It was so easy to book an appointment via text/email! The technician was professional and nice. I would definitely recommend Zerorez!
The rep took his time and was thorough
ON time, friendly service, worked hard and very clean
Never disappointed
Service Technicians and customer service!
Tech did an amazing job. Was knowledgeable and thorough. I will be calling Zerorez again soon to clean more rooms. Great service! Looks like new.
Your technician, Diamond, did a great job on my carpets, and he was extremely helpful, accommodating, and courteous in reply to all my requests. He is a valuable asset to your company.
On time, kept areas clean, explained everything well.
He did a great job. I will use you again!
Great work by Tristan! We would love to have him back the next time we need carpets done,
Professional service
Great customer service, skilled technician Javier!
Dexter impressed me. He was a professional and well trained technician.
The tech took his time and explained the process and did a great job
Results and service tech
On time.
Pleasant employees.
Good work.
Fair price.
I have used zeroz for years. The service cleaning has went down hill the last few years. The carpet was crunchy up stairs in places and did not appear to be cleaned well. Actually was dry within a couple hours. Also carpet did not appear to be cleaned well down stairs.
The stairs leading upstairs didn't appear to be cleaned at all, which makes sense do to watching him spend all of 5 minutes on the stairs. I use to recommend zerorez to my children and others, but they also had some issues. I can no longer recommend this company, due to this problem has happened more than one time. I usually let it go, but have decided to share some of the issues. I can do a better job myself.
I used the 3 rooms for $99.00 + 4th room free coupon. I knew I also wanted the spot remover, since my cats love to throw up on the carpets. I'm not sure how it happened, but my final bill came to $397.28.........that's almost $400.00!!!
I have spoken to one of your reps and she says the bill looks correct. That being said, I will not use Zerozen ever again, nor would I ever recommend to any one. I'm on a fixed income and certainly cannot afford those rates to have the carpets cleaned. Zerozen has cleaned my carpets in the past, but not for this price. So..........bye, bye Zerozen!
Name removed
Excellent service and excellent knowledge!!
The technician was friendly and efficient. He explained what he was going to do and was able to remove the stains as well as clean the carpets.
Allow the techs more time per visit.
The carpet looks so much cleaner!