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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the 2nd time for me to use them. I have a geriatric cat who sometimes marks. They get it out every time!
My timeframe was 10-12. I didn’t get a call until 11:50 that the technician was going to be late, between 1-2. I got a text that he was 20 mins away and then a call, but he was there in 10 mins and was upset that I didn’t answer the door right away.
I also originally went from 3 rooms for $99 up to $300 total. I had to pay extra for the rugs even though nothing special was done to them and the floor under them wasn’t treated so essentially I paid more for no reason
I showed a spot in my living room and after the guys left I noticed it the spot was still visible though lighter, it's still showing.
My carpet looks brand new!
The technician was Paul. He did an amazing job!
I highly recommend Zerorez.
Online ordering and scheduling. Quick appointments
Let you know any other fees before you sign up for service.
Gentleman was awesome, he is very professional.
Zerorez has the tools, products and price to get the job done right. Jacob, our Service Technician, was a hard worker with a friendly, courteous attitude and a professional demeanor. Much appreciated.
First time using your service
No disappointment!!
The house looks great!!! Jacob did a great job! Thank you!
Very good. service. Good efficient, courteous technician.
Great product and people are nice to work with.
The product does the job of cleansing and the people that do the work are very nice to work with.
They were prompt, courteous and friendly, efficient and did a very good job. I would use again.
Do a fantastic job
Terrific value for the cost. Professional job done by an expert.
The technician was very nice and professional. Rugs look great and it did not take more than the allotted time.
Gets the carpet clean and is done and dry fast. Love the worker was great. Will use again.
I like the cleaning method.
Professional technicians.
My carpets look so good and dried as promised. Also the service tech Diamond was wonderful. He made sure to explain what he was doing providing additional details around products needed to help with pet staining.
Zerorez - ON TIME to the appointment.
Explained the process.
Careful with the equipment in the space.
Cleaned well.
Friendly.
I appreciate very much!
Very professional and explained every step of what was going on plus took before and after pictures.
Terrific agent. Very thorough and respectful. Excellent results on day 2.
Quick and friendly service. Lack of cleaner residue means carpet stays cleaner longer and there is no "soapy" feel to the nap.
Great service person!
Very easy to schedule.
Carpet looked good
Technician was professional
I have used Zerorez for many years and would never use any other carpet service ever. In 22 years of owning our house we have never changed the carpet. The following reasons are what makes Zerorez in a category of their own.
1. The technician that came to our home did an outstanding job. When he left there was not one mark left on the carpet it was if it had been bought recently.
2. He was very knowledgeable and gave good sound information what would help the carpet last longer.
3. The product itself sells itself with the appearance afterwards and the duration of time the rug maintains its clean appearance
4. I feel confident with the customer service that I received
The professionalism and the quality… you can’t beat that!
Clear communication, affordable, arrived on time, and a very professional technician that worked hard to get our floors looking great. He was fast and efficient too! This is my second time using Zerorez and I’ll never call anyone else to clean my floors!
Staff needs to clarify requests from customers - I had the wrong section cleaned and was told I'd be charged to clean any additional sections of flooring.