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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Agent called before appt, said could come early. While I was in another appt, having my nails done. That appt ran over. That
One alteration in my schedule wreaked havoc way into the evening. I’m quite upset with zerotrz
On time and above and beyond
They always do a great job and are on time. Javier and Tracy did an outstanding job.
ZeroRez always does a great job. Very happy with the level of professional service and the results.
We had spots in the carpet that were not removed. The technician had to be reminded to do things that we wanted done. He seemed to use excessive water. He barely spent any time. It felt like the technician was trying to get away with doing as little work as possible.
Very friendly, easy to work with. Explained everything well and did a great job on the carpets.
Completely satisfied with the carpet cleaning.
Dee did a great job - very friendly and professional
Kevin was fantastic
The tech did a great job evaluating exactly what kind of cleaning was needing. Knew exactly how to treat the pet stains and the food stains. Appreciated his recommendations on what kinds of cleaning services might be needed. He did a thorough cleaning and left great instructions on how to let it dry. Great job!
Nelson was able to get rid of some pretty ugly stains in our carpet. When finished, the carpet looks brand new and smells so fresh. I love the way there is never any slick soapy residue left. Also love that it is safe for our pets
The technician explained everything about the cleaning of the carpet and how long before it dry.
Very great and fast service!!
Brandon was very professional and did a magnificent job on my carpet.
Great service!
Brandon did a great job. Thank you!
Didn’t like asking to add a tip to the bill.
Very friendly service technician. He explained the service options and was clear about the condition of the carpets. The carpets turned out great.
Service provider was very polite, arrived on time, and did a great job
Carpet cleaning tech, Cory Willis, was a great professional with helpful tips and his service expertise was complete and timely. Thank you for a great job.
I am not pleased with the overall outcome my floor in not properly clean! I need a re do someone who can actually do the job
My carpet always looks and smells great after cleaning. CJ was so helpful and did a great job! Respectful of property, courteous and professional. Highly recommend!
I want to praise our service person, Kevin (KP). He met us with a beautiful smile, was personable and did a great job. He is truly an asset to your company.
Sherrie Toma
4609 Courtyard Trail
Plano
Technician was excellent on time and great communication. Called within the 30 minute heads up time and was excellent in service.
Tech was very pleasant and his work was excellent! Thank you so much
Bert was extremely professional and did an amazing job. He was able to fix every troubled spot we had with no issue. He communicated consistently throughout the entire process. It was a great experience!
I have referred you to my neighbor Bob Schwalm.
He should be calling you when we get back from our trip with the Schwalm’s
Just wanted to say that the service tech did a great job and was very personable.
Great technicians - professional, friendly and thorough. My carpets look wonderful and I always get compliments on them. I highly recommend Zerorez! Thank you! Kerri Farrell :)
I was disappointed that some of the dirt did not pick up from my carpet like it did the last time. My service technician told me that it was the carpet was worn. But I put some white vinegar in a spray bottle and use my steam cleaner and some more of the dirt picked up. I paid for a cleaning service that I am not fully satisfied with . I will not be using you in the future. I have used you several times in the past and have always been happy.