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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I requested a specific technician which we had before and was assured that I could have him for the appointment which I made in plenty of time. That technician is not who came out and did not do near as good of job as the one I had requested.
Dee was a great technician, he was very prompt and courteous.He did a great job cleaning our carpets!
Zerorez did a fantastic job in cleaning our carpets. What I love about it doesn’t leave any soap or detergent behind locked up in the fibers so the spots don’t reappear and the traffic lanes. don’t not come back. I also love that the carpet dries so quickly and it’s absolutely beautiful!
Great service. Very friendly and helpful. Would definitely recommend Zenorez and the young man who cleaned my carpet.
Great service even when late
I wasn’t sure of our tech’s name, but he was awesome! Explained process in detail and very thorough cleaning!
Very polite tech & he did a great job for me.
The quality of the gentleman who did the work and the expetise with which he did it.
Great customer service and communication
Prompt and courtesy
Repeat customer. Repeat request for tech, Alexander. Shows up, works hard and really digs in to understand customers needs, lifestyle and budget. Never walks away with out making sure I’m satisfied with the work 100%. Very reasonable price with great results. Will be back soon!
A loyal customer for over 20 yrs. You stand by your product and results.
This experience was my first time using Zerorez. They came to clean a sofa and two living room chairs. I was thrilled by the professionalism, communication, care, and thoroughness of the service tech. He did an amazing job and I'm very happy with how everything turned out. I look forward to hiring Zerorez again.
Our technician was extremely helpful and did a wonderful job. We like the promptness, quality of work and of course, the reasonable prices.
Jamie has done my office , home, and apartment . Hr is excellent and goes above and beyond
He was friendly, efficient and professional. Told me what I should do to help the drying time.
The results. When finished, the carpet looks clean but feels amazing--and I take care of my carpet and vacuum every 4-5 days so it isn't in dire condition. I like how thorough the techs are--they carefully look for biological deposits--and yes, I know that increases revenue, but it also assures me that they are thorough in cleaning. It is always more expensive than initially stated, but it is worth it! And I don't have to do it often; I believe this makes my carpet's lifetime longer than would otherwise be expected.
The person was late, had wait an hour because they locked keys in vehicle and couldn’t start. I paid for $99 3 rooms and $77 for stairs.They only cleaned stairs (which I paid) 1 room and hallway (so I think I’m a room short). Very disappointed in the service.
The pet stains came out of the entry hall carpet !!! Thank you
Clear demonstration of dirt on rugs
Clear price quote
Timely delivery date for cleaned rugs
Knowledgeable technician
Instruct technicians to clean behind the bedroom doors!
The best service man ever! Kind, polite, explained what he did on each step. Asked if I had any questions. Did a great job in a timely manner. Did not waste any time getting it done.
My carpet is old, worn & had pet stains. It’s clean & ready for the holidays.
I have used Zerorez before.
Our technician was very knowledgeable about how to treat our rug areas. His efforts were exemplary . I would recommend him to others and plan to ask for him for our next project.
Your rep was prompt and did a wonderful job.
The technician was very professional and the products that was used to clean make my carpet look like new.
Carpets look clean and new. Service was outstanding
From the staff to the process. I
Always professional and great service. Used repeatedly for years. Thank you!
I am not a fan of outside companies using the restroom in our house, but understand that sometimes it happens. My husband told the zero res guy which bathroom to use ( the guest one in the front). He chose to ignore what my husband said and used one of our bathrooms with all of our personal items sitting out. He should have never been in that bathroom because there was nothing to clean. That is unprofessional and unacceptable to ignore what the client has requested.
Thorough cleaning.