Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2025 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   October 19, 2025 — Rated 10 out of 10 by Bill Grake Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results are awesome. No chemicals, good for the environment. All the rugs dried quickly. John explained everything he was going to do, how it works and what to do to about drying the carpets. Check out process was easy. John was prompt, polite and appreciated our business. Highly recommend and will tell everyone to use y’all’s service.

Report a concern   October 19, 2025 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgeable technician and great services. No odor on carpets, only fresh and clean. Quick appointment!

Report a concern   October 19, 2025 — Rated 9 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think the man did a great job, worked hard, protected the corners. Very nice and professional. I am not sure that zero Rez cleans as good as some of the other carpet products however, I like zero rez because there is less residue left in the carpet. So what I do is rotate dalworth with Zerorez.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Vanessa Vargas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was very good, the guy was very nice and kind.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Linda Murphy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not using any chemicals to clean.

Report a concern   October 18, 2025 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Services! Staff that cleaned my carpet were great ! Did an excellent job on my floors

Report a concern   October 18, 2025 — Rated 10 out of 10 by Marcela Pait Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and easy!

Report a concern   October 18, 2025 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Responsive service

Report a concern   October 18, 2025 — Rated 10 out of 10 by E.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Product is very effective and the customer service was above and beyond. More than excellent. Thank you, zerorez.

Report a concern   October 17, 2025 — Rated 5 out of 10 by P.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

No disappointment at all. I just don't know many people with carpet like me. Thanks

Report a concern   October 17, 2025 — Rated 10 out of 10 by Steven Putthoff Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous techs. Fast and competent. I recommend!!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Suzanne England Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet and everything looks amazing!

Report a concern   October 17, 2025 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue in the carpets and the reps are always awesome. Brandon yesterday was exceptional!!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Lauren Paliotta Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient - great pricing options too

Report a concern   October 17, 2025 — Rated 3 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was a lot of pressure to purchase the bio treatment because we have a dog. The technician kept telling me how there might be a dog smell after he cleans and that he isn’t responsible if that is the case. It was a lot of fear and pressure to get me to purchase this add on. He said it was the company that wants him to make sure I understood the possible outcome of if I didn’t purchase it. It was a long conversation about this even after I told him I understood.

Report a concern   October 17, 2025 — Rated 0 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I've already spoke to several people about this situation. The fact that I had told them to stop 30 minutes before they stopped. And they didn't do it only to charge me the full. Amount customer service was c*** I just kept getting the same answer. I didn't even get a real discount. Because of the inconvenience
I didn't get any rewards back or any kind of discounts for the future. All I got was sorry. They had already gotten started. We can't give you a refund. And the guy had literally just showed up. He was there waiting for me to sign. And pay for everything for 15 minutes. I literally called back 20 minutes later to stop it. And they told me that he was already finished. And that makes no sense when the it was a four bedroom home with two staircases, three walking closets and a regular closet.I'm very upset.I feel I was taking advantage of

Report a concern   October 17, 2025 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ does a great job and very professional

Report a concern   October 17, 2025 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism

Report a concern   October 17, 2025 — Rated 10 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The appointment online was simple. Your technician came the next day and he was very and friendly. He did a great job!

Report a concern   October 17, 2025 — Rated 8 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

It was good - and honestly, I've had hard surface floors for so long it has been a while since had carpets cleaned. There are a few spots that showed up in one of the rooms after it dried. But otherwise was an ok experience.

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Maurice Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr. Diamond gave superior service. He was very knowledgeable and went above my expiations.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Harvie Jamison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service tech. He carefully explained the process and let me know what the cost would be.

After the treatment, the tech was careful to be sure all areas were as before treatment and the price was exactly as quoted.

Will definitely recommend your services to others.

Report a concern   October 16, 2025 — Rated 4 out of 10 by T.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The oder control was not optional and too expensive at 70 per room

Report a concern   October 16, 2025 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a great job and explained the services well.

Report a concern   October 16, 2025 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved our provider!

Report a concern   October 16, 2025 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech Alberto was awesome!! Friendly , experienced , did a great job and always with a smile! Will definitely ask for him for the next time ik

Report a concern   October 16, 2025 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and listen to what customer tells them they want done.

Report a concern   October 16, 2025 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were friendly and thorough in their work.


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