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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet was beautiful after the cleaning and the service was very helpful, informative, friendly and most professional.
Our carpet is pretty old, so I know the technician couldn't work miracles. However, I feel like he could've set some expectations for us that he wouldn't be able to get it as clean as we might have liked.
Mike was not just on time but early for our appointment. He was friendly and excellent at getting our carpet very clean. Super job! We will be sure to call again!
My mothers carpet was purchased about 35 years ago. They don't make carpe like this one anymore. Sears at the time had a special. The grand kids,(now 35plus) would get in trouble writing their names in the heavy plush carpet...It is now nearly like new...after 35 years. The tech went over board in such a nice job. I am getting Moms house ready to sell. She passed in Sept. 2010. I wish she could of seen what Zerorez did for her house. It should sell fast. Thank-you Zerorez.......
this is the second time, and while the initial estimates are fine, there's the constant push to add more to the point that in each case the final cost was over 4 times what was estimated and budgeted for.
Representative was very knowledgable and friendly, not to mention he did an awesome job on our carpet.
Everything looked very clean with no chemical residue to attract more dirt.
carpet is soft, smells cleans and is clean. technicians were on time, professional, friendly. Unlike others they actually listened to my carpet issues and recommended solutions and add-on products.
The carpet is clean. I ordered your service with very high expectations and you met them. All stains have been removed and the carpet looks fresh and new. The technician was very professional and courteous. You folks are doing things right!
It was my understanding that we were to have 3 rooms cleaned for the price quoted. Only two were cleaned. The carpets did not come as clean as anticipated - several spots that we had hand-cleaned prior to your cleaning were still visibly cleaner than the surrounding carpet. They were done in less than an hour - sounds good, but I don't think enough time was spent making sure the carpet was clean. I understand speed is important to the cleaners, but my priority was clean carpet.
This was my first time to use Zerorez. The men were very professional & went far beyond to explain the process. My carpet looks brand new as it is over 5 years old. I had some spots that kept resurfacing for several years & they guaranteed that would not happen again - for that I am very pleased. I would defintely recommend Zerorez to my friends.
The rug cleaning is amazing!! I completely trust the men that do the work. This is a great business!!!
I never imagined my carpets could look like new. Mike was able to get paint spots up in one of the rooms and did a fantastic job with some other tough stains. The service was friendly and effecient. My parents were so impressed they booked an appointment for the same week.
Terrell and Nick were top notch.
courteous technician, very thorough carpet cleaning process, and fast dry time!
Timely, good service that is professional and efficient... and it does what ads say.
The fact that harmful chemicals are not used,
the professionalism shown by the service man.
My carpet looks great!
I trusted the technician. He was courteous and professional. He explained the Zerorez cleaning process and went above and beyond my expectations. Zerorez is everything Jody Dean advertises on KLUV. Thank you Jody Dean for letting the KLUV listeners know about Zerorez.
There are still some areas that do not look clean. The last time I used your company the technician really seemed to work hard on my high traffic areas. My carpet had looked great and stayed clean looking for a long time. The guys that came this visit were very nice but I feel they were somewhat in a hurry since it was their last appoinent of the day. Also I think the one that actually cleaned the carpet was being trained. When I questioned about the high traffic areas I was told there wasn't anything to be done. They never treated those areas or work very hard on them. it has been 4 days and my carpet has spots that don't look any better.
No harsh chemicals, carpets are clean and smell is gone!
The technician, Terry, was incredible. It has been a long time since I have seen someone in the service industry who took as much pride in his work as Terry does. The carpets look beautiful.
Profession and people who give you the best service and do not offer more then what is basically needed for your carpets.
The feel of the carpet after cleaning.
Always great professional service and on this trip I had wanted air duct cleaning but your representative told me the air ducts didn't need cleaning - WOW a service person who "unsells" - what a refreshing idea and just makes me continue to be a RAVING FAN.
Thank you.
I had a last minute cleaning request for my technician and he was great!
Technicians are always polite and friendly. You were able to remove a stain that was in a very visible place, in fact so bad that I probably would have replaced the carpet in that room had it not come out. I'm a believer in Zerorez!!!
Got the carpet clean!
really LOVE the way my carpets look afterwards. I am a repeat customer, and will use you again. Fast & professional!
We love the thoroughness of the carpet cleaning process. No more was done than what was explained. We had several urine stains the Keith (our Zerorez serviceman)and he walked us through the house showing us each stain, explaining the process thoroughly as he went along. We would definitely recommend zero rez! Our stains on the stairs are gone, our carpets are free of urine stains (worth the extra $$) and would definitely recommend. I intentionally waited a week to fill out the survery to see if the stains would return on the urine smells. WE ARE VERY PLEASED!
First name removed from Mansfield
Mike did a fantastic job; my carpet looks brand new, and it is at least 9 years old!! I would definitely use Zerorez in the future - and would recommend your company with no reservations!! Thanks..........