Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 27, 2011 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don't use chemicals and the people are fantastic, especially Paul Lara!!

Report a concern   March 27, 2011 — Rated 8 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

My schedule was 2-5 next time I need a firm time for my carpet cleaning we started at 5pm. otherwise excellent work.

Report a concern   March 27, 2011 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and friendly service. Tyree was knowledgable regarding the product and answered all of our questions.

Report a concern   March 27, 2011 — Rated 3 out of 10 by R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You only sent one technician who did not move any of the furniture (as you said you would in your preservice email) and clean behind or underneath. Finally, I gave me my sliders and showed him how to move the furniture. Then, he did not have enough foam blocks to put under the legs of the furniture so it would not stain the carpet. Rickey was an OK guy, he just needed help and supplies.

Report a concern   March 27, 2011 — Rated 7 out of 10 by T.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good service, but the urine treatment is too expensive.

Report a concern   March 27, 2011 — Rated 9 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very kmowledgable staff

Report a concern   March 26, 2011 — Rated 7 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

VERY expensive with all the add-ons.

Report a concern   March 26, 2011 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Joe Martin, was extremely courteous and efficient and did an excellent job making our carpets look brand new.

Report a concern   March 26, 2011 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpet looked like new when he finished

Report a concern   March 25, 2011 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service makes my carpet just like new every time!

Report a concern   March 25, 2011 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient,helpful and thorough help. Very pleased with the results.

Report a concern   March 25, 2011 — Rated 1 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your technician grumbled the whole time. Did not want to put furniture back. Did not put the little blocks under the furniture until we asked him to. Threw my son's headphones across the room. We were also not informed ahead of time regarding a fuel surcharge. We were very disappointed. We have never had an experience like this from any other carpet cleaning company that we have used. We will go back to Stanley Steamer, they have been cleaning our carpets for years and their technicians are courteous and professional.

Report a concern   March 25, 2011 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   March 25, 2011 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

there was no odor in the cleaning solution. Our technician, Rick, was wonderful and very knowledgeable.

Report a concern   March 25, 2011 — Rated 10 out of 10 by N.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning and pet stain treatment and
vent cleaning and air cleaner machine.

Report a concern   March 25, 2011 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and explained the process and the products. He took a great deal of care to address all stains and difficult dirt spots. My carpets have never looked better. I also have also had you all to take my area rug to clean. I can't wait to get it back, I feel I will be just as pleased with the results of the cleaning process on it too!

Report a concern   March 25, 2011 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate that you took my dissatisfaction seriously and sent another technician out to do the job correctly. He did a great job cleaning my carpet the way I expected it be done the first time.

Report a concern   March 25, 2011 — Rated 9 out of 10 by S.A.M.A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   March 25, 2011 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

None chemical cleaning. All people we have worked with so far have been great ambassadors for your business and makes me want to refer people!

Report a concern   March 25, 2011 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look like new when the technician is finished. Prompt and professional service. I have referred many friends, family members and clients already.

Report a concern   March 24, 2011 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there are no soapy chemicals and that any stains that were in the carpet don't come back. And all of the pet smells are gone!

Report a concern   March 24, 2011 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service from Tyree, over and above. I love that the carpet feels clean, and without soap residue. I recommend ya'll every chance I get!

Report a concern   March 24, 2011 — Rated 10 out of 10 by G.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brad did a great job on cleaning our carpet.

Report a concern   March 24, 2011 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very please with the service and the job that was done. Tyre was very courteous and did what we asked him to.

Report a concern   March 24, 2011 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was great the carpet was clean, all stains removed and all done without the use of harsh chemicals! Rick our service tech was great as well explaining everything and taking time to address our concerns.
Thanks
First name removed

Report a concern   March 24, 2011 — Rated 8 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

The job was well done and the technician was very nice and professional.

Report a concern   March 24, 2011 — Rated 10 out of 10 by C.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very organized, professional presented, and delivered very effective results.

Report a concern   March 24, 2011 — Rated 7 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpet took an unusually long time to dry. I didn't expect over 24 hrs.

Report a concern   March 24, 2011 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

seems to have gotten out most of the stains :) and I was very doubtful.

Report a concern   March 24, 2011 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the puntuality and professionalism of the techs.


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