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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was not called before Edgar arrived. I was told at appointment time that I would be called. Since I had a 9am to 11am it would have been nice to know ahead of time when to expect him. Edgar and I looked over the rooms before he left. I could see stains that could not be removed, because they were chemical stains, but after the carpet dried I found small stains that I thought should have come out. Did not know if that could be addressed. I was very pleased with Edgar. Very friendly, professionaley dressed and helpful. He talked with me about a shower issue, so I would request him to do that Job for me. Thank you Sandra Last name removed
terrell was very honest and told me i didn't need a service that i thought i did but he suggested something more suitable to my needs
Joe Martin was very prompt and went right to work on my carpet. He did a very thorough job without rushing the process and was able to restore our carpet to a "like new" condition. The traffic areas became very obvious after I removed our furniture from the room. When he finished, every part of my carpet looked the same as those areas under the couches. He did an excellent, consistent job on every square foot.
Chemical free cleaning. Just wish the pet treatment was a little cheaper. I was impressed with the level of cleanliness provided by your company.
Just that it leaves our carpets looking original and not quite so worn.
PLEASE have another special 3 rooms for $99 for next year and we will commit to doing it again then.
prompt and friendly service
Our house now smells clean and the carpets look great. Tyree was outstanding in his service and professionalism.
Red and Name removed Goldstein
Mr.Tyre, was very friendly and professional. He asked if, we had any concerns or anything he, should know about a our carpet. HE EXPLAIN WHAT HE WAS GOING TO DO AND HOW IT WORKS ON OUR CARPET. He left our carpet dust free and clean.
No chemicals, no residue means no toxins for my family or the environment--yea!!
Your technicians left residue all over our furniture from cleaning the air ducts - this had not happened previously. They were not as careful with our main air vent either, bending the vent when they expected and returned/cleaned the filter. These are errors that we now had to fix/correct. I was actually surprised that this occurred.
Earth Friendly, Professional and Efficient.
The Carpet looks new again and Joe was able to answer all my question and was very courteous.
Before an oriental rug is brought back to the owner, have a supervisor check it out. The first time it was returned, it was awful. The second time, it was great, as it should have been. Otherwise, the regular carpet cleaning was done professionally and I was very pleased.
ZEROREZ quoted me a price for a specific service...the service man didnt want to do the job by himself and i was told his supervisor agreed to send another man but i would have to pay $99.99 more for the job i had already been quoted a price on.that is bait & switch in my book(PRETTY SURE THAT IS ILLEGAL)..couldnt possibly recommend such a dishonest co. to anyone i cared for..or anyone as far as that goes..im not through with this matter..next stop is better business bureau and then to 103.7 radio who mistakenly recommend this co. BIG MISTAKE...YOUR CO. ENDED THIS BUSINESS VERBAL CONTRACT WITH ...DONT PAY WE WONT DO THE JOB ...HHHUUUMMMM WHERE IS THE HONESTY HERE???
Advertisements state that carpets are virtually dry by the time service is completed, however our carpets were soaked in some places throughout our apartment. We live on the 3rd floor of an apartment building and have two huge sliding doors that lead out to our patio. One in our living room and the other in our bedroom. We had to sleep with both sliding doors open WITH fans blowing throughout the night. Still the next morning the were still wet spots throughout the apartment. Our carpets still look as they did the day the service men cleaned them. So if I had one compliant, it would be that I would have preferred that they services men had gone over our carpets to soak up any remaining water.
Our commercial building carpets look brand new! They were able to remove high traffic area spots and the carpets look great.
With four grandchildren under the age of 2 being chemical free was a big selling factor. The service techs were awesome with both knowledge and performance.
All the stains on my carpet were right where they were after the carpet dried off.
The overall cleaning was not bad though.
My carpet looked like new and it is very old. Everything was completed so quickly.
Professional and friendly
The jury is still out on the finished product (since the cleaning is only 36 hours old and we don't know if the spots will resurface yet) but, the technician was very professional and specific about what the products could and could not accomplish. So far, the rooms look good, even the one that was half covered by a 12x12 over-layed carpet which made the wall-to-wall look like 2 completely different colors when it was rolled up and removed. The pet odors are gone and the stains have yet to reappear.
The end product - a clean, brand new looking carpet is the best way I could have spent my money.
Very professional, job was done quickly, and all pet stains are gone! Paul was very personal.
Did a wonderful job.
It did what it said it would and you exceeded my expectations.
I like that it is natural so that it won't leave any residue on my carpet. I like that the service people who clean the carpet wear protective foot gear, use corner protectors in my home, on time and courteous.
Very nice rep and a quality job ! Very impressed
the quick dry, the spots do not return for many many months and my Technician always explains things thoroughly
Chemical free, superior service and carpets and couch look wonderful. Another great plus is the fact you don't have to empty the water in the toilet; plus the breakers did not go off like some companies using their equipment.
My carpet looked and smelled better than new, even the high traffic areas. The techician, Anthony was very professional and polite. He did an awesome job and I will ask for him when I get my carpet cleaned again before the holidays.