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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet came out beautiful and the whole house smelled fresh and clean. I'm looking forward to the carpet staying clean much longer than with other processes.
I love that your cleaning product is water! I feel good about the safety of your product and the cleanliness of my home. Very professional staff. I was pleased with how quickly you were able to get someone out and with the care that was given to protect woodwork and furniture.
Jeremy was very conscientious to clean my 21 year old "well travelled and beaten down" carpet. He expalined how the fibers frey with the foot traffic over the years. His patience to assure the carpet was as clean as it could get was very appreciated. My carpet was MUCH CLEANER than when I clean the carpet using the rented Rug Doctor. My husband likes Zerorez to clean the carpet so he can sit in the floor to play with our dog without the carpet fluff fouling his sinus. I WILL use Zerorez again! Thank you very much!
courtesy and professionalism of technician that came out
No chemicals and the carpet stays cleaner longer. The carpet in my living room is at least 10 years old and has multiple pet stains. It is amazing that they come out at all. Thanks for considerate and professional technicians.
I really like the way the carpets are practically dried even before the technician leaves the house. This is my second time using them and the carpets always look great! I will be using these guys again.
Fast drying time and courteous techs.
I have used several different carpet cleaning services. My carpet looks better after using Zerorez than any other.
Everything was great. The pet urine stains came out and the smell is gone. Paul was awesome! Thanks!
No chemical smell. Very polite and solicitous representatives. Excellent results.
You did everything that you said you would do and your service rep. was outstanding and had excellent customer service skills. He took his time with us to explain the process.
Good service, pleasant people, no hard sales pitch
Soaked my wood floors and left hose scratches on most of my entry ways ! Seemed like a kid that did not care. Told him I would not write a favorable review and I won't. I mopped his mess and repainted my corners. My home is only 2 years old and was looking to to business with you... Not anymore.
I was quoted approximately $225-250 online. When the technician arrived, he quoted me $640 for a carpet that was in pretty good shape. His comments were if we went with the regular treatment of the rugs then my rugs would smell. Given the final quote, I had no option but to tell him that I was no longer interested. I contacted the office manager and got no real response from him either. I am not impressed.
Service was good but rates are high...and then you add on the extras..special treatments, etc.....should be inclusive in pricing...I'm paying to have the carpet cleaned....why extra charges to have carpet cleaned???
The service is the best. It's amazing how quickly the product dries, leaving the carpet looking as if it's brand new.
That my carpets were cleaned and chemically free!
Your technician was excellent; did a great job on a difficult carpet. I hope we don't see stains come back but right now, it looks great.
I like that your product is safe to use in my home (young child and a dog), and leaves the carpets looking and feeling cleaner than other carpet cleaning companies I've used in the past. I have noticed a slight slip in the degree of attention to detail in the past couple of years, though - on this last visit I had to ask specifically to have my light furniture in my living room moved to clean under it (coffee table, etc.), and had to also specifically ask for blocks to put these items on. In the past, that was automatic.
The success of getting very stubborn stains removed and the diligence of Joe for doing a great job.
Front office staff needs to be more courteous and truthful about pricing. They told me there would be an additional charge of $25 Per room
For pet stains. The tech charged $90/ room. I wanted to kick him out of my house! But I had already removed furnitureand taken the day off from work. It looks good but I hate the dishonesty in pricing
If you want me to recommend you to others this must be addressed
On time, reasonable price. Professional technicians
I was charged extra for urine and the smell is as bad as ever
Great service!
Got a carpet clean with coffee and red wine stains. Pretty amazing.
they do a real good job
You are organized, professional, and explain your services to my satisfaction.
Our technician was awesome very thorough!
Excellent result and personnel.
The carpet is very clean and looks 100% better. Your service technician was polite, respectful, and on time. I will recommend your services to my friends, and I will use Zerorez again. Thank you.