What our clients think of us!

Everything was clean and fluffy. We have three dogs, 1,2 & 14 years old, so we were very eager to have help with the carpets. We also had the vents cleaned which has already helped with my Mom's COPD. The Tech was unable to clean the stone on the front entryway as well as he would have liked, so there was no charge. Mom appreciated the Tech's courtesy. Thanks, Zerorez

I like that chemicals are not used and it's amazing that altering water molecules and the ph gets the cleaning done! My carpet and tile grout looks brand new! I feel like I got new carpet and tile installed that it looks that great! The service men are very knowledgeable and did a great job!

No chemicals in water; therefore, no sticky residue.

You sent one person to do 9 rooms, including one oversized room, 2 hallways, and stairs. one room was heavily soiled so he pulled up the carpet and pad, and cleaned the concrete. He was here for over 8 hours. Your employee called for help around hour 2 when he was still working on the one room.

How clean the rus looked after cleaning.

smells good

Friendly;Caring Service;Walked with me through my house and examined carpet and showed me areas that needed attention with special lite; offered treatments but did not pressure me;asked my opinion on completed job to make sure I was satisfied before leaving premises;no odor or residue left over; carpets look great. I have recommended services to others and will continue to use and recommend zerorez.

courtesy and professionalism of technician

First, your customer service is excellent. Second, my carpets are cleaner than with any other company I have used.

Even my dogs knew the difference, normally they hate the carpet after it is clean and it makes them itchy.

the lack of chemicals

Our technician was Anthony and he was very nice and helpful. He explained a lot about the products he was using and why.

we have been very pleased from the zerorez crew and the results of the service. we have been with zerorez for four years now. my is curiousbout her $100.00 gift certificate from fullers jewelry store?

All of my stains were removed! My tech, Brad, was marvelous. He was so knowledgeable about treating the stains and so very courteous. I've recommended Zerorez to my friends and can't imagine using any other carpet cleaning service!

Well you missed a whole walk in closet, in upstairs master bedroom!

We very much like the "green" element in your service. Not needing to use mega chemicals is very appealing. The technicians on both visits to our house have been friendly and worked very hard.

the carpet stains did not go completely & the carpet was not soft after the steam cleaning.

We've used Zerorez for years and we intend to continue doing so. The staff is always so nice and helpful. We love that there is no residue when the cleaning is finished. We would never go to another carpet cleaner. Ever.

I requested a certain technician to be the one to clean my carpets because I knew what a great job he does. Even on Friday when I received the call to confirm the appointment, I verified that he would be here. He was not the technician to arrive at my house. A different technician arrived. I was not called of the change or anything. If I would have been, I would have changed the appointment. This did not make for a happy contented customer.

I thought I needed new carpet...not anymore! It looks amazing! I would recommend ZeroRez to anyone and everyone! The service technician did a great job and was very professional and friendly. Thank you!

Politeness of tech. Carpet looks and feels clean, except for a few spots.

I can't think of anything. Prices are always what I shop.

Our carpets were still good and wet in some areas and damp in others 24hrs. later.

Tech was very friendly and professional. He explained everything he was doing. He did not rush through the job. I am very satisfied.

Technician was excellent.
Love that the product is non toxic
leaves no soap in my carpet

Our technician called ahead to say he was just a few minutes away so my wife rushed home. But the technician arrived at least an hour later. My wife then had to leave to pick up our son so the technician rushed to complete the house (total service call time was only 2 hours). Hard to believe a thorough job was done.

Additionally, we were charged $90 for a pet treatment that was recommended but not requested. My wife agreed but again was in a rush.

We would appreciate a discussion with management to see what can be done. At this point, we do not feel we will be repeat customers.

Respectfully,

Name removed

Pricing was a little high.

Raul was very professional and kind.

Given the low prices advertised for carpet cleaning, including pet stains, I was very disappointed with the price quoted for cleaning a sofa and love seat, especially considering that the cushions didn't need to be cleaned.

It removed the stains.