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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people at Zerorez are very professional. The technician was very knowlegable and gave me some good advice about how to take care of my very old carpet. I have recommended this company to many many people.
I was acting on a recommendation from a family member who had heard your advertising on KLUV and said that you guaranteed removal of pet stains and that the carpet would dry quickly. She said that the advertisment said, "You can walk on it in 30 minutes." None of this turned out to be true. Also, I did not understand when I made the appointment that there would be a $90 fee for treatment of pet stains per area. I understood that that fee was a one time thing. Therefore, I did not have all the areas that need to be treated, treated. Actually, I found your pricing etc. to be no better than anyone else I have used. In fact, based on the advertising, I felt mislead.
On time, thorough job.
Carpet looks and fells new.
tech was very polite and knowledgeable. what impressed me the most was the fact that his service truck had a transmission lead and he was thoughtful enough to place a pan under the truck so that there was not a puddle of oil left in the street. the carpets came out beautiful and dried quickly, which meant we did not have to sit in one place all night. this is the first time we used your firm, but it won't be the last.
I had placed the order which was to be somewhere around $230. with my fiance to be at the house while the cleaning was done. When I got home, the bill was over $800. The service tech talked to my fiance about changes but did not clear it with me and I would not have bought the air filters ($150)that he sold her or probably spent over $300 for an area rug to be taken and cleaned (which has still not been returned). In addition, Zerorez had to come out again as the initial tech did not get all the animal odor out as they missed a complete area that the second tech had to clean. We're also still waiting on the free gift from the jeweler that was promised by mentioning we heard the ad on KLUV.
I liked the technicians. They went above and beyond
The carpet cleaning was ok, not as great as I expected, from the commercials. I was very disspointed when your special was for 3 rooms for 119. and I was told by your technician that my living room was considered 2 rooms. Really? my house is not that big and my living room is very normal size. So I had to just get that room and my hall or would have been over 200.00, I was shocked! So I would definitely let my friends know what to expect!
Very professional, knowledgeable, efficient, fast! Terry was excellent to work with. He was straight with us, as he advised us on service options.
Technician was very thorough and diligent in his performance. I felt like he cleaned my carpets like he was cleaning his mom's carpet!
No call no show on first appointment. 2nd appointment went great. DC did a great job.
My 15 year old carpet looks like new!
Did ok , our carpet just had stains and marks of ware and tear that nothing could be done to help . Guess we just waited too long to call Zerorez
Lower prices for single stain removal.
The upcharges for stain treatment are out of line. I paid the price for pet treatment on my first property and felt I had been ripped off. At the second property I refused additional treatments and the tech made little attempt to get the stains out or offer other solutions. I was so disappointed I didn't even tip the tech. It appeared to me that there are standard prices for the different stain treatments - Zerorez should be upfront on the website - I'd it costs $90 extra dollars per room for pet treatment, post your pricing!
I paid over $850 to clean the carpets in a 2000 square ft house...I could buy a Rug Doctor for less than that! Very disappointed in the business practices of Zerorez.
I was extremely happy at first at the personality and politeness of the technicians, but after looking over the house after the carpet was dry enough to walk on, I noticed at least five areas of my walls, both the corners as well as the main wall, hit and or scraped by the hose or handle of the cleaner. Maybe if they were more interested in cleaning my house instead of trying to sell me everything from a air condition filter to a HPA air cleaner these mishaps may not have happened. I do know that these things sometimes happen, but its the not "coming clean" no pun intended, that I find un-professional. And my honest feeling is, is that they know of these areas... They main area was the corner of the stairs that they spent some time on, with paint chips clearly on the floor..
I took pictures of these area but have no why of sending them....
No chemicals
The misrepresentation of pricing from what is advertised to what is reality. When I set this appointment up on the phone they didn't say, "oh, and a room can only be 200 square feet, 1 foot over and it is another room cost. To me a room is a room and that is what I expected. And yes you did send an email but I had not had the chance to read it so imagine my suprise when I found out my room was not a room.
I have used your cleaning previously and very happy with the results. This time the carpet looked clen but was very wet, which I brought up with the technicians. They said that is the way it always was and would dry soon. I told them that from previous cleanings the carpet was alot dryer. The carpet took all night to cry , eventhough they were finsihed by 2:30. The truck looked alot older and I ddo not think the suction in the hose was good enough. I am not sure I would use you again, even though the carpet looked clean.
Servixw Tchnician was knowledgeable and helpful. Did excellent job of claening the carpets and particularly addressing "difficult" stains.
very honest and wanted to make sure we understood what our options were prior to proceeding with treatment and cleaning
The service was fine, but it is a bit overpriced. Offering more specials and/or incentives would be helpful and might make folks want to get more rooms cleaned.
it was professional and did an excellent job
I did not have my carpet clean from your company because the carpet stain was from the wood floor. I do appreciate the honesty of your technician. Thanks.
Best carpet cleaning yet ! Thanks
green
Attention to detail and the encouragement to try tile cleaning for free. It was amazing and will help our house sell much better.
I heard your commercial on the radio and Gene and Julie sold me on the service. The carpets look fantastic - I will let you know how the Pet treatment works!!!! My son and daugher moved in with me and they have 3 small dogs.
staffs are extremely nice and professional. just waiting to see how long the carpet stay clean and how often i will need to get recurrent spots to come back.
Everything!!!