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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech came in telling me that my living room was too big and he would have to charge me additional and there were spots that he might not be able to get them out. I told him that Zerorez had been out 3 times previously and had not charged me extra and had always been able to get out the normal dirt and stains. He had a very bad attitude and do not want him back in my house if I should decide to use Zerorez again in the future. (Darrell Walters, Tech)
I appreciate the convenience of online scheduling and the technician was just what you advertised - friendly, professional, and efficient.
excellent customer service, green products, and your techs will clean your carpet until you are happy
promptness and courtesy of a true professional technician the out come was truely remarkable.We are so pleased with your service and the technician, just can't say enough about Tyree and how proud we are of him. First name removed & Janette Last name removed Grand-parents.
You clean as good as your commercials say you do.
Repeat customer. Usually, of the "big three" -- service, quality and price -- customers only get to choose two of the three. We're repeat customers because we've consistently gotten all three. No soap residue and excellent removal. Consistently courteous techs who don't pressure for more add-ons. Competitive prices.
Your Tech (Joe) was wonderful & it only took an hour to do the carpets - he even got OLD chocolate milk out of the carpet.
It removed a stain that other carpet cleaners only half way got out.
You do what you say you'll do.
amazing service. knowledgable staff. extremely professional
Juan was so polite and professional. He did an amazing job and as quick and thorough. I love that the product is all natural and safe for my family!
I liked everything about Zerorez! The service rep. was great! He explained everything very well. He worked hard and he did a great job!
Super strength of equipment, well trained and mannered service people.
I have used Zerorez about a half dozen times since I bought my house. I like how clean the carpet feels without a residue, I like how fast it drys after you are finish and for the most part your employees are superb! I have had only 2 employees that I will not have back in my house but the last one who did my carpet was excellent and made up for the problems I had with the last 2 before him. Thank you.
For one thing, your represtative was so prompt! Also, my old carpets didn't get as clean as I would have hoped, but it was remarkable what it did clean.
I like that the products are "green" and the service was great!
I like the people and the services
No residue left behind. Stains are gone.
However, I thought I read that the technician would offer to clean tiles in a room, for free, to demonstrate an additional service you offer. I forgot to ask when he came.
The Zerorez company did an outstanding job of cleaning my carpets.
The stains DON'T come back! On time! Professional!
Everything...Seth was great. Willdwcinately use again
That you do not use harsh chemicals!
No chemicals, knowledge and friendliness of technician
reduce the cost for urine removal
no chemicals in the carpets and nice workers
In my experiances with Zerorez i feel that the job gets done right, and the techs have always been weal versed in their work. They have no problem helping someone understand recommendations they may make, If any, and leave it up to the customer to make an educated decision. I really appreciate the helpful, no sales pressure, approach.
the fact that my carpets are cleaned without harsh soaps...and the sparkling clean carpets that are left behind...
Customer communication needs improvement. When carpet appearance cannot be improved by cleaning, technician should clearly explain before treatment. Technicians should listen more closely to customer issues.
You were going to up charge the initial price so much, I had to tell the service man to go without cleaning my carpets. The price should not TRIPLE to get what you thought you would get when the appointment was made. Yours did.
I was a little disappointed in the approach with regard to the scotch guard treatment - asking me to have it done after the cleaning of the carpets was complete. In hindsight, the $150 I paid for that treatment seems high. I would have preferred to have had this offered to me when I scheduled the cleaning and to have been told at that time what the cost was. Had I declined it at that time and then been offered it again on the date of the cleaning, that would have made sense.