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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They arrived on time, actually early, and did a great job in less time than others I have used.
I love that the natural products that leave no chemical smell or detergent that attracts more dirt.
Very effective and efficient product and Mike was very polite and did his job very well. He came in inspected the carpets, made his recommendations and completed the job well within the appointment time; using great care to protect the walls, flooring and furniture.
Terrell Alexandor did an excellent job. He was polite,informative, and professional.
No soap residue left in the carpet. Obviously, very clean upon completion!!!
Zerorez does an amazing job, doesn't use chemicals, is so friendly and courteous, and affordable!
GREAT SERVICE REPS.CARPET LOOKED GREAT, BUT HAD A FEW SCRAPES AND SMUDGES ON WALLS FROM EQUIPMENT
The technicians were very friendly and helpful. However, they did have to make a return trip because the carpet by my back door was not cleaned sufficiently the first time. We are happy now with the final job they did.
I truly like the representative who visited our home. He was very intelligent, professional and enthusiastic about his career. He didn't just handle it like a job, my husband and I could tell it was more than just a job for him: I believe his name badge displayed Tyree (sorry if I didn't spell it correctly). He explained that the product was water but filtered above the grade we would expect with special chemicals; he even introduced the filter which we will invest in especially since we can wash and replace those. We need two. He discussed how we can eliminate the dust which causes me to have frequent asthma attacks. Through his demonstration we have our appointment set for a future date. As a matter of fact I posted one of your companies card at on my company's notice board in the break-room. I work with the State so you should get a lot of business after my job is completed and I tell my co-workers.
ability to clean.... really clean....fast drying...knowledgable staff
They did not get our bedroom carpet as clean as they did before, and it was no dirtier
I could still smell pet odor on the carpet
I didn't need to have someone try to sell me an expensive clean job...I knew my carpet was old and in bad shape - I just simply wanted it cleaned as is. I am sure the tech was telling me the truth about my old carpet and the many pet stains....but I felt I had no choice but to not have him even do a simply cleaning on my carpet as is after he pointed out how soiled my carpet was needing the expensive clean job....took me by surprise that a service was not provided as requested.
We thought the pet treatment was a little pricey but other than that, we are extremely satisfied and will use your service again.
Very couteous and prompt. They got out oil and grease spots on our bedroom carpet without an extra charge.
1. The technician could use more experience - and/or help. He was very courteous, but appeared stressed and tired.
2. Your fiber protectant didn't work very well 6 months ago. If it doesn't work any better this time, we'll not be paying extra for it ever again!!
No chemicals and does a great job!
Tyree was early. Appreciate it when appointments are kept. He was very professional and thorough. Carpets look great but the key will be how long do they stay that way.
Service Technician was very professional an courteous. Carpets looked great after cleaning. They dried quickly and there was no cleaning smell.
We had a bad experience with the first employee that came to our house. Zerorez sent someone out the next day and he accomplished what we had expected the previous day. Thank you!
The quick drying time and that you are enviornmentaly friendly.
It smells very clean and looks great. Service by that young man (Ricky) was excellent, so friendly and helpful.
The tech was on time, did not try to over-sell me, was quick getting the work done, and was friendly.
Seems very "green" and safe.
The floors look like new....Mike, the technician was very professional and helpful.
When I called for the appointment, I asked the female who made the appointment, to disclose to me all charges that would be applied. I didn't want any surprises at the end. She ASSURED me that there wouldn't be any additional charges, except of course, for tax. When the tech gave me the bill, there was an additional $6 for fuel. I am not happy with this.
PHENOMENAL, MIRACULOUS I HAVE NEVER BEEN SO IMPRESSED WITH ANY SERVICE AND RESULTS LIKE I HAVE WITH
PHENOMENAL AND MIRACULOUS
I HAVE NEVER BEEN SO IMPRESSED WITH THE SERVICE AND RESULTS LIKE I HAVE WITH ZEROREZ!!!!
First of all ... Mike was courteous ....quick to complete the job ....worked hard ....and even got out a stain that I didn't even bring to his attention.
I especially like that the carpet is dryer than most other carpet cleaners.
Stains returned next day,
My total visit is not complete yet, but so far it is great.