- Phone: (214) 372-5326
- Visit Website
based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service technician was very thoughtful and knowledgeable. Took the time to explain everything very thoroughly.
Every time I order from Zeroez...you guys come thru!!!! Very happy with the work that was completed, and the tech's(Seth)knowledge...wonderful JOB!!!
The technician did a great job. He spent twice as much time working on the carpet as any other traditional service ever did. So far, I have not had the usual reappearance of the high traffic areas. This is the best my carpet has ever looked since it was new. Thanks
I was amazed that the technician was able to get a red cool-aid stain out of our off-white carpet. It didn't come out initially and he asked to borrow an iron. I have no idea what process that was but it definitely worked. Nice job!
do a better job along the edges and in the corners. Our house was empty when you cleaned it and it ws the only time we will have easy access to get at the edges and corners. Some of them still have visible clods of dust and dirt in them. You still do the best job of any carpet cleaner I have ever tried. But you are also the most expensive so it means my expectations are higher.
Where to begin! From the minute a real customer Service person answers the phone to the time the truck leaves your house, it is an awesome experience. I've used Zerorez many times and this company is A-1! I have an old carpet and a husband in a motorized scooter. You can't get much harder on a carpet that that! They removed dirt that I didn't expect they could remove! The service men were super courteous and did exactly what I asked them to do and more! I would recommend Zerorez (and Have) to anyone with carpet...or furniture. I have had them clean my couch and armchairs and if fabric could sparkle, they would have! Before I heard of them from Jodie Dean, I had used other companies and was NEVER satisfied with the results. Now I am a MOST satisfied customer! Thank you Zerorez...I'll be back!
You provide a very good service.
The friendly and conscience technicians.
Your technicians are always on time, and they do a nice job.
Weel, we had two spots in the livingroom the gentlemen worked on. When he was done, they looked much better, although not completely gone. but we felt it was good enough to sale the house. The next day they came back and are very visisble. We would like to have someone work on them again, if possible. One is a cofffe/cream stain that you should be able to to get out. The other was jsut dirt from people tracking in. It seems like you should be able to get htem out. Neither was organic stain from a pet.
The quality of the work was superior. However, I would recommend that the client have their room measured prior to the service to avoid surprises. Also, make sure the person performing the service comes when appointment is scheduled or communicate well in advance so that the client can make a decision on whether they need to reschedule.
you don't use soap
Professionalism. Dependability. Quality.
Carpet looks 100% better. Ricky is one if your best assets. He was efficient, helpful and very nice. Already recommended you to two people. I will use you again. Name removed
They are clean and green. It left my house smelling fresh and clean. Paul did a great job although he was unable to get out some pet urine in the master bedroom. I thought it might lighten it up but it remains dark and stained. All the other spots appear to be gone or lighter in color. Overall a good experience!
The young man, Ricky, was on time and did a great job. My carpets look great.
From the first call I made to Zerorez I was impressed. I got an email to confirm the appt. and the young man that came to do the carpets was right on time. The carpets look like new and I will always recommend Zerorez to friends and co workers.
Thanks for the great service.
On time, professional, very good quality job.
They were green along with being kid and pet friendly.
I really liked the friendliness and the time the guy took to explain everything. I also liked that it dried rather quickly and was odorless!
I feel like I was overcharged. The technician was very nice and helpful. I just found much better rates somewhere else. It's my fault I did not shop around first!
Quick response. Your man, Jamal, was very courteous and efficient.
actually cleaned like the claimed it would
the lack of residue on my feet immediately after the carpets were cleaned was amazing.
the off duty firefighter does just as good a job for half the price
Zeroez has always delivered what they said would do and their technicians are always courteous and explain what they are doing.
He only cleaned two of the four rooms that I wanted cleaned even though he said he cleaned three. Of the two rooms that he did clean, he told me that he could get the grease stains out and he did not. He wanted to charge me over $600 to clean four rooms due to the pet stains. I obviously said no, don't treat the pet stains just clean the carpet and he wouldn't clean them so I had to do the other two rooms myself. I would either take the money back for the third room that he said that he cleaned or get somebody to come out and clean the carpets that he didn't clean. I am having a baby shower on May 7 and wanted the carpet to be clean. My cleaner does an okay job but obviously not as good as a truck mount.
Re-newed our older carpet and took care of pet stains.
He did a great job and was very professional.
Natural, no risidue