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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Be on time. Call if problems arise to let the customer know that you have not forgotten them when you don't make the "time window".
we spent 998.00 for the cleaning service and some of the carpet stains have returned. we would like to see a return visit for customer satisfaction. thank you, Name removed. phone# Phone number removed
No residue left behind.
I was going to replace my carpet but decided to give Zerorez a try first. The carpets look amazing and the pile stands up like it was new!
The "green" aspect of the products.
Field techs and office personnel do not seem to communicate. You need better customer service, not voice mails. This is the second time I have used Zerorez, and while the product is good, the lack of available customer service is unacceptable. I don't want to spend any more time dealing with Zerorez - it's too time-consuming.
Your process really works! The carpet looks great!
Made promises that pet stains would not come back and they look just like they did before you came.
The carpet was nearly dry before the tech left.
Apt scheduling is poor, Zerorez used to do a better job at it.
I loved the thoroughness of the cleaning process and the technician kept my husband informed of everything he was doing.
the company did an ok job, but not spectatular, the rug that was taken for odor removal, did not seem to be a lot different than when it was sent. I know that was not a guarentee,
One room still had a spot on it that I thought could be removed.
u don't use chemicals and the carpet comes out CLEAN every time.
I have never seen carpet as clean as this when you do your process! It's Amazing!
that it's really clean when leave, the service people are vey professional
I like the friendly, helpful way Seth conducts himself while he's doing the work - he has ideas, recommendations and gives me information so I'll understand what he's talking about. Good guy!
live up to their advertising
Quality and Service combined
The most amazing cleaning process I have ever seen, and Brad was an absolute professional. I'll always use Zerorez.
On time, friendly, asked questions, explained process, did a great job. I also had the air ducts cleaned. Rob had to do it from the attic and it had to have been 120 degrees up there. He did it with a smile.
I felt safe having my 2 year old on the house while getting the carpets cleaned!
Give more accurate estimates online. We were shocked when our bill was $130.00 MORE than the online estimate which was completed accurately!
the approach to cleaning without all the grunge left in the carpet AND the very quick service schedule.
Your method of cleaning gets out the worst of dirt and the carpet stays clean for so much longer then other methods.
the men
your people
I was disappointed on two counts. One, when you all advertise, that you have a special going on for $99.00 that includes three rooms, no one tells us that it depends on the size. On the flip side, if you all do charge extra for a bigger room, than do you also reduce the rate for the smaller ones?
Secondly, our carpet was clean to begin with and we had just a few stains and i can still see them. Yesterday, when the carpet was wet, we could not tell but today it looks the same as though no one had even come in to clean it.
The technicians were really good, do not have a complaint there but not happy with the result nor the price.
No nonsense customer service ,professional techs =great product!
done well and very courteous!
Great specials. Great service.