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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My house smells so much better and my carpets look better, not new but a lot better.
Product worked better than expected!
we had a represenative come to your rental was very rude and had a smart mouth and not willing to work with your tenant. we have used zerorez many times and I was very disappointed on how your man handeled the entire situation and will have to make a decision if we will continue to use your company in the future.
Friendly, professional service. Your products work.
no chemicals or detergents being using in the process
we've used you 2 times and have been very pleased both times
Best carpet cleaning of all the companies I've tried. Freshest feel and smell, and longest lasting cleaning.
Good and polite service. Cleaned our carpet and stain that we thought would not come out. Saved us money in not having to replace our carpet at this time.
Your service rep was very helpful in explaining your product and why it works. He was very knowledgeable and was able to answer all my questions.
The technician was very friendly and answered all of my questions. He also explained everything he was doing. Our carpet looks nice and clean!
I'm not sure you are as 'all-natural' as you claim, or you at least imply. Overall, we were satisfied though.
The carpet looks great and the technician was very friendly and efficient.
The pet urine removal isn't as effective as I had hoped. For the most part, it removes the stain but after the carpet dries, the odor returns. After trying the treatment a few times, this last time I decided not to allow the dogs to reenter the living room using baby gates. When the technician left, the smell was gone but if you put your nose down to the floor, it could still be detected. I was hoping that when the carpet dried, the odor would disappear as well but unfortunately, that didn't happen.
Clean and personable technicians who are skilled and know their products.
Always a good experience! Reps are courteous and neat. I was AMAZED that they could get black spots (dirt or oil) out of my light carpet. Great job!
the guys were great,,i wish you could get drpepper out of the carpet..great job..thank you
the cleaning cost was GREAT.. and so far the stains have not returned.... the employee was very polite
I like the way the carpet looked after it was cleaned. The Associate was informatative and made appropriate recommendations with the problems I had with the carpet. He was able to communicate with us and was very friendly. Thank you for the service. I also, thank Jody Dean and the Morning team for announcing your services on his show.
cleans the carpet without soap!
No soap used; professional service.
The quality of the work exceeded your competitors.
The carpet looks so clean and almost like new---which is saying a lot for an 11-year-old carpet that has lasted through three teenagers!
everything!
Zerorez does a great job! Your employees are very professional. The carpets dry very quickly. All around best service of any I have tried!
Clean, efficient and courteous. This is the second time I've used your company and will continue to do.
How clean the carpet was after the cleaning.Very good job.
Carpets were not clean to Dr's satifaction..
sales manager Scott Burr came out gave a quote and told us a couple of things that could be done to make 2 spots look better and clean carpet in office. He said it would take 2-21/2 hours to clean office. They showed up late the guy was here only 45min later. Whenasked why carpet still looked dirty we were told it was wear and the carpet was dry yet. He lsft a bill that was way higher than the quote. When we spoke w/Scott he now says he did not tell us the 2 spots were included in orginal quote. And now they will be extra to fix them. He did adjust the cleaning part of the bill back to what he did tell us the first time. He did agree after seeing carpets they were no clean. We are waiting for a return trip.
Tech left streaks from his cleaner on my carpet that weren't there before the cleaning. Not sure my carpet looks any better than it did before.
quick, efficient and friendly
I have called several times to get someone to listen to what happened when my carpet was cleaned. No one will listen OR call me back.
There are a couple of places that did not dry for over 24 hours and they now smell midewed. I was going to spend $99 and ended up spending $200. I have also used you guys in the past. Your customer service stinks and if this is not resolved, not only will I not use you, I will tell others of my experience! So disappointed from last time I used you.
This is the best carpet cleaning that I've ever had. Spots have always come back with previous cleaners and that doesn't happen with Zerorez. The carpets dry more quickly and stay cleaner longer. :)