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based on 83358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I received a message that my window for arrival was 1:30-4. When I called to check status, I was told that window was wrong and the window was 2-5 which I then had to make alternate arrangements for childcare. Then, the rep did not show up until 6:30. This was way out of line from the original time given to me. Also, I don't understand why I was given a different window than what was in the computer according to the dispatcher I spoke to.
no chemicals. drys quickly. works well. professional, helpful. cheerful staff.
They worked. The technician was very knowledgable.
I was very impressed with Mike Laga, who cleaned a couch and oversized chair for me this week. I had previously gotten a quote from another company recommended by my furniture's manufacturer, and was incredibly underwhelmed by what they offered. I should have known better to even consider anyone other than Zerorez. When Mike showed up, he listened to my problem, read the instructions on what cleaning process was needed for my furniture, took some thread samples to determine the fiber composition, and used a blacklight to determine where the stains were (pet urine). He then explained the cleaning process to me, checked to see if any of my family had chemical sensitivities, and took the most affected cushions/covers back to the warehouse to be put through a further cleaning/sanitizing process. And to top it off, he gave my living room carpet a quick cleaning at no charge when he was through with the furniture, which was a shockingly pleasant surprise, as my toddler son and dog give it a workout. We are very pleased with the results thus far, and look forward to getting our remaining cushions and covers back next week. Thanks again for your outstanding service!
I was disappointed in that your cleaning advertised to get out stains(wine)other carpet
cleaning doesn't but there where a couple of stains on the floors from some juice or
kool-aid from the kid's drinks that did not come up. I realize your service men
are not there to win a popularity contest but your service man was not very friendly
and hardly smiled.
Carpets are almost like new!
Was scheduled between 1:30 and 4:00 p.m. Tech didn't show until after 5:30 p.m. We had plans for the evening and had to cancel them.
The carpet feels brand new and the air in the house smells cleaner. Less allergy problems.
Great job; serviceman, Rick, very personable and competent.
My $139 service turned into over $300, which was all fine, but I was disappointed that the pet urine stains and other stains didn't come out, even after paying an extra amount. The service techs (Anthony and his partner) were nice and seemed to work hard. This is my first time trying Zerorez and I may have too high of expectations from your radio advertising.
If the team doesn't arrive at the scheduled window period, it is better call the customer about the time they will get there.
The cleaning does not smell when they clean the carpet. I would like to see them open up the closet door and get that area before entering the closet. Was not done. Carpet looks like new and I liked the cleaning process that is almost dry when they leave.
Product smells good and did a moderate job cleaning very dirty floors. The associate that cleaned the carpet was great.
2nd time to use your service. Good communication and great job. Carpet looks great.
CHEMICAL FREE. MIKE, SERVICE TECH WAS VERY PROFESSIONAL
The last technician I had took much more time and care into getting the stains out of the carpet. This time the technician was still good, just didn't get the stain that I was most concerned about out.
Scheduling and/or plan B if a truck breaks down.
Very professional and easy to schedule
The one stain that kept coming back has not come back and I felt like my carpet was really clean for the first time since it was laid.
The service man was quick, friendly and did a good job. The carpets dried quickly and felt really nice. I already told my friend at work about it and she might be giving you guys a call.
Make sure all of your employees know how to clean grime out of carpet
clean workers and a verry clean job
Always pleased with how well the carpet looks when complete. Paul did an excelent job.
I like the way my carpets look after you've cleaned them. I also appreciate the care and precision your technicians use.
Very professional
Pet odor removal was very effective.
Will definitely use again
Your carpet cleaning process was done quickly and the man doing the treatment was careful with our furniture also. So far I am pleased with the results.
everything was great
Do a great job on my carpet and your people are great. Thanks.
I've used Zerorez twice now and have been very satisfied both times. I'm also very impressed with your service technicians. Ricky Rankin was very friendly and knowledgeable, arriving at the front-end of my scheduled arrival window and was very efficient. He's a true asset to your Company. Customer service makes all the difference in the world! Keep up the good work.
I like your chemical-free process. Technician was friendly, professional, and knowledgeable.